This document discusses strategies for helping struggling teenagers. It outlines that teenagers search for identity through family, status symbols, grown-up behavior, and rebellion. When struggling, teenagers may hold feelings in, act them out, or work through them. Basic helping skills include developing rapport, seeing issues from their perspective, avoiding advice, promoting self-control, and patience. Active listening is key to helping, which means reflecting feelings rather than just hearing words. The document provides examples of active listening and outlines several helplines in Singapore for issues like suicide prevention, youth problems, parenting issues, and drug abuse.
5. How Teenagers search for Identity
• Through family relations
• Through status symbols
• Through grown-up
behaviour
• Through rebellion
• Through idols
6. What Teenagers do with their
struggles
• Hold them in
• Act them out
• Work them through
7. Basic Helping Skills
• Cordial Relationship - Rapport
• See the world through his eyes
• Avoid giving advice
• Help teenagers develop self-control
• Be Patient
9. "We can only create a new unity if we
talk, if we talk to one another. If we
listen, if we listen to one another.
Which means respect which means
trust. Respect and trust take a long
time to build up. It can be easily
destroyed but it's something we have
to do."
George Yeo
12. An exercise in Active Listening
• Important feelings are often hidden behind
the words of a struggling teenager. Reflecting
a teenager’s feelings is one of the most
helpful and difficult listening technique to
implement.
• Following are some typical teenager
statements. Read each separately, listening
for feelings. Make note of the feeling you hear
and write a response that reflects the feeling
of each statement.
13. What active listening does
• Listening Unearths Hidden feelings
• Listening takes away the fear of feeling
• Listening helps teenagers be their own
counsellors
• Listening facilitates true learning
14. Helplines
• SOS hotline 1800 221 4444
Opening hours: 24h
• Suicide and other pressing and urgent
matters. The phone councillors are expertly
trained to handle any possible kind of
problem, but please use this line as a last
resort, as SOS generally deals with life and
death scenarios.
15. • Youth Lifeline 6252 6300
Opening hours: Mon- Fri
from 10am-5pm
• Youth-related problems and issues.
17. • Cybersmart
http://www.cybersmart.gov.au/en.aspx
Provides activities, resources and practical
advice to help young children, children,
teenagers and parents safely enjoy the online
world
19. • Police Hotline 1800 - 255 0000 999 is the
emergency hotline for cases which need to be
handled ASAP, but if you need advice or are
reporting something that happened in the
past, pls call the police hotline.
•
20. • Pregnancy Crisis Tel: 6339 9770
Opening hours: Mon- Sat,
from 9am-5pm. Pregnancy related problems.
(Everything from teenage pregnancies, to
forced abortions, to unsupportive husbands)
21. • Singapore Anti-Narcotics Association (English / Malay)
1800-733-4444
Daily 7.30am - 12.00 midnight
2 Sengkang Square #05-01,
Singapore 545025
Tel : 6732 1122
Fax : 6732 4564
Email: sana@sana.org.sg
Opening hours: Mon-Fri : 8.30am - 6.00pm Provide the
correct drug related information to the general public and
to provide follow-up advice to ex-drug addicts and their
families if needed.
22. • TAKING CARE OF YOURSELF
• Read up – books on helping youth
• Websites
• Seek help
• Chant for their happiness
• Be there for them
