Mitch Lieberman

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In the role of success architect, I am responsible and accountable for optimizing the post-sale processes, end-user system adoption and fostering strong customer relationships. Together, these initiatives combined to create our customers’ experience. Specific activities include listening, learning and advising (to and with) the many ‘interdependent’ services teams, executive sponsors and stakeholders, to ensure successful deployment and adoption of CRM. The team will be focusing on a specific portfolio of customers, providing technical leadership along with a deep understanding of the implementation, ensuring overall adoption and driving business value and customer satisfaction.

social crm crm social business customer service social customer scrm analytics personalization customer experience service experience customer relationship management marketing brand customer relationship managagment experience mitch lieberman contact center contact centre customer social sales

Activity
About

Mitch Lieberman

Presentations

Linuxtag Co Creating

Engagement, a key part to Social CRM

What is Social CRM anyway?

CRM in the age of the Social Web

The Social Customer and Customer 2.0

The Contact Center of the Future - A Business Context

Enterprise Customer Experience - DRI

Documents

Guide to understanding social crm

Enterprise Customer Experience

Likes

Empowering Revolution in a New Customer Landscape

Start-up of You, Visual Summary

Death by PowerPoint

Biology of Business: Complex Adaptive Systems

Rapid Influence Strategic Planning Product June 2009

Web 2.0 Tools to Inspire