Resume and interview techniques

Resume Writing and Interview Skills
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History and Future of Healthcare Professionals
Resume/Cover Letter Writing
Job Fair/ Interview Skills
Objectives

25% - Offices of physicians
23% - Home health care services
34% - Outpatient care centers, except mental health
and substance abuse
33% - Employment services
23% - General medical and surgical hospitals, public
and private
23% - Nursing care facilities
According to the US Department of Labor Bureau of
Labor Statistics: employment for Registered Nurses is
expected to increase 23% between 2008 and 2018.
Nurses

According to the US Department of Labor
Bureau of Labor Statistics: employment for
Nurse Practitioners is expected to increase
22% between 2008 and 2018.
Nurse Practitioners

The US Bureau of Labor Statistics
predicts that medical coding and
billing will see a 20% in job
increase between 2008 and 2018,
which is much faster than the
average for all occupations
Fact is: over 500,000 practicing physicians and
hospitals in the USA rely heavily on medical coders
and billers for customer services, and, more
importantly: to get paid for their medical services.
Medical Billers and Coders

A survey by the American Hospital
Association concluded that about
18% of medical billing and coding
positions remain unfilled due to a
lack of qualified candidates
Positions are available in doctors’ offices, hospitals,
pharmacies, nursing homes, and rehabilitation
centers, insurance companies, accounting offices,
legal offices, and consulting firms.

How much will I make?
Salary is based on years of
experience, usually starting from
$26,893 and ending at $40,572 as
stated on payscale.com.
Average= $15/hour

According to the US Bureau of Labor Statistics

Medical Assistant jobs are
expected to grow 34 percent
within the next 10 years.
This is much faster than the
average for all occupations
Medical Assistants

Medical Assistants
Other venues include:
clinics, nursing homes, medical supply
businesses, home health agencies and
insurance companies
Health care professionals, such as
physicians, are extremely reliant
on medical assistants.

Medical Assistants
The salary or wage for a medical
assistant may vary….
Several Factors
Geographic location
Seasonal factors and the work experience
Education and personal attitude of an
individual.

Is the practice located in a large metropolitan
area or is it located in a rural community?
In a rural community:
medical assistants are usually in greater demand and
would likely be required to take on many different tasks
- both administrative and clinical duties.
Metropolitan market:
medical assistants tend to specialize in a particular
discipline or specialty, both of which may have an effect
on salary or earning potential.

Is the position in a private practice, specialty
practice or clinic setting?
Private or specialty setting will pay higher than clinic
setting
Majority of medical assistants (62 percent) work in
offices of physicians

Is the physician a primary care physician or a
specialist?
• Specialists usually demand more of their staff
• Usually pay higher salaries to medical assistant personnel

Is the physician a primary care physician or a
specialist?
According to the Bureau of Labor Statistics, in the past 10 years,
the median annual wages and salaries for medical assistants
nationwide were $28,300.
Medical assistants with earned income in the middle 50 percent
range earned roughly between $23,700 and $33,050.
The lowest 10 percent earned a salary less than $20,600.

Healthcare
2008 healthcare provided 14.3 million jobs
40% were in hospitals
16% were in offices of physicians
10 of the 20 fastest growing occupations were in healthcare
Between 2008-2018 its projected 3.8 million new jobs
More than any industry!
595,800 establishments make up the healthcare industry
76% are in offices of physicians, dentist ect…
1% are in Hospitals, however they employe 35% of all workers

Life Expectancies Continue to Rise
Families are less able to care for elderly family
members, relying on long-term care
Medical Technology Increasing
Survival Rate increases = More Extensive
Care
Early Diagnosis-
Untreatable disease now are treatable
Reasons for the Demand…
Baby Boomers
Increase demand on Medical Industry
24.3% of total employment in hospitals
(Retiring- Think Job Openings)
Reduction
In
Cost

What does this me for you??

Advantages for you!!
The ability to differentiate yourself from the crowd
Allows motivated employees to move up the ladder faster
than ever before
Specialization early on in your career

Warning!!!
Don’t ..
Appear overly confident
Assume you will be offered the job
Lower your standards

Presentation
Skills Employers Want
Resume Writing Process
Types of Resumes
Contents
Format/ Style Reminders
Controversy
SELL!
Resume Writing Objectives

Presentation
Remember—The resume
is a blank canvas for you
create an image of your-
self.
You'll need both a print and an electronic version of your
resume. Each version has their own personality!

Interpersonal
Teamwork
Analytical
Oral Communication
Flexibility
Computer
Written Communication
Leadership
Work Experience
Internship Experience
Co-op Experience
The Skills Employers Want

Before Your Start, remember…
Be Truthful- states your abilities accurately
Target Your Audience- highlight skills and activities relevant to the job
Keep it Brief- limit your resume to one or two pages
Write and Rewrite- plan to write several versions until it feels right
Be Professional- Print out resume on high-grade paper using a quality
printer
Be Accurate- proofread your resume
Follow Up- call or send a letter to the employer to restate your interest.

Resume Writing Process
Make a list of ALL Experiences
Identify achievement associated with each experience
Group experiences around common areas and label sections
Develop supportive statements
Review action verbs for association with experiences
Compose on computer
Critique for Feedback
Revise
Laser Print, Duplicate
Choose Appropriate paper
SAVE in safe accessible place
Write
and
then
Format

Resume Contents
Electronic Resume
Don’t center or justify any text,
these commands don’t transmit
well electronically
Length is not crucial for
electronic resumes
Spelling, Grammar, Syntax
Write in active first person
Proofread
Attention to terminology and tone

Resume Examples

Style Reminders
Complete sentences are not necessary
Market yourself with action verbs
Use “white space”
One-inch Margins and Balance of Content
Consistent with:
Text
Punctuation decisions
Format
Be Professional!

Key Points to Remember
Font
Readable and sizes between 10-14
Choose a Sharp-looking typeface such as Bookman, Soutane,
Krone, or Fritz, Times Roman, Helvetica or Arial
Avoid Graphics
Color: conservative-White or Ivory or Light Gray
Creativity is allowed
i.e. light gray paper with a white border

Resume Content Area
1)Personal Identification
2)Career Objective
3)Educational Background
4)Educational Highlights
5)Related Experience

Resume Content Area
6) Other Work Experience
7) Computer Skills
8) Achievements and Honors
9) Activities and Interests
10) Additional Content Areas- special skills,
languages

Items of Controversy
Avoid listing political affiliations
Controversial employers or activities
Religious beliefs
Never list your age, height, weight, race, ethnicity or marital status
Remove personal references until they are requested

If your resume can get you far more interviews than it does
now, what kind of impact does that have on your chance
of getting placed into the job of your dreams?
MARKET YOURSELF….IT’S YOUR FUTURE!!!

Cover Letters
1) Be clear, concise and businesslike.
2) Use high quality stationary and envelopes that match
your resume.
3) Use the same font as your resume.
4) Create a work-centered/ employer-focused letter.
5) Show that you are a match for the organization.

Cover Letters
6) Keep the reader in mind.
7) Address the letter to a specific person with his or her
correct title and business address.
8) Highlight, but do not duplicate your resume.
9) Use correct sentence structure, spelling and punctuation.
10) Include your phone number and e-mail address.

Job Fair Tips
Learn the names of employers who will be attending.
Bring one or more versions of your resume.
Know what you are going to say to each employer.
Develop a list of questions to ask employers.

Job Fair Tips
Take a last minute look at recruiting literature.
Dress professionally.
Network with other attendees.
Plan for follow up.

Interview Skills
Be prepared
Dress professionally
Be knowledgeable about the organization
Be prepared with questions
Be prepared with answers
Conduct mock interview with someone

Dress for the job you want, not the job you have!
Nails should be groomed and neat
Wear neutral colors, conservative
Relax on the make-up!
DO NOT WEAR
Jewelry that jangles
Open-toed or backless shoes
Short Skirts
Leather Jackets
Printed and trendy bags

Be Real…
Avoid looking “too polished”
Avoid appearing mechanical or sterile
Be Sincere
Smile
Make Good Eye Contact
Firm Handshake

Questions to ask
How long?
What's involved?
What are your expectations of new
hires during the first six months of
the job?
What qualities do your most
successful Billers and MA’s
possess?
What is typical patient flow like per day?
How long have most employees been with the
organization?
How long has this position been vacant?
Work Environment
Orientation & Training

Management Style?
How often do you conduct performance
reviews?
Is the administration open to suggestions
that would improve patient care?
What challenges is this facility facing?
What have been this unit’s ,most notable
successes and failures over the years?
What are the healthcare professionals
biggest challenges?
What makes this facility unique among
others in this region?
What steps do you take to ensure safe
working conditions?
What are your plans for future growth?
Questions to ask

An Offer….What’s Next?
Salary
Benefits
Overtime
Other incentives
Financial support for continuing education
Room for advancement

Follow Up- Thank You!
Letter
E-mail
Phone Call

Secure Your Future as a Healthcare Professional
Education, Education, Education
Visit our website
www.spine-search.com

Our goal… is to prepare you
….to make your goals happen….
Thank You!

References
http://www.healthreform.gov/newsroom/primarycareworkforce.html
http://content.healthaffairs.org/content/21/5/174.full
http://blog.soliant.com/careers-in-healthcare/2012-job-outlook-for-nurses-nurse-
practitioners-physician-assistants/
http://www.bls.gov/oco/cg/cgs035.htm
Contact Information
516-333-5050

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