Technology has become central to delegates’ ‘on the day’ experience at events, and social media and related technology are increasingly being employed. Using this type of technology can indeed enhance the experience of delegates, but used incorrectly, it can serve to diminish that experience. What are the ‘do’s and don’ts’ of effective usage of social media and other related technology? Presentation delivered at Associations World Congress 2018 in Antwerp, Belgium. Photos sourced from Unsplash.com