From Chaos To Cc3

Dr. Michal Schuster Bar-Ilan University, Israel July 27, 2010 From Chaos to Cultural Competence : A Roadmap to Linguistic & Cultural Access to Public Services in Israel

Stage 1: disorder: Hindering forces: Hindering forces ,[object Object],Facilitating forces: Schuster, 2009 Facilitating forces: Research Acquaintance with LS abroad Lobbying Lawsuits Media Political pressure Partnerships: Stage 4: The decisive phase: D1: Disappearance D2: Continued small-scale services D3: Expansion, duplication, institutionalization Stage 5: spillover

Israel’s Language Map Hebrew Hebrew Hebrew Hebrew Arabic Arabic Russian Russian Russian Amharic Migrant workers Asylum seekers Deaf and HoH

Israel’s language map ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Native Minoritie s Migrant Minoritie s

Language Access: Legal Status ,[object Object],[object Object],[object Object],[object Object],[object Object]

Stage 1: disorder: Linguistically inaccessible public sphere Hindering forces: Hindering forces ,[object Object],Facilitating forces: Stage 2: Raising of awareness Facilitating forces: Partnerships: The decisive phase: D1: Disappearance D2: Continued small-scale services D3: Expansion, duplication, institutionalization Stage 5: spillover

Stage 1: disorder: Linguistically inaccessible public sphere Hindering forces : Conceptual Administrative Political Technical Economical Hindering forces ,[object Object],Facilitating forces: Stage 2: Raising of awareness Facilitating forces: Research Acquaintance with LS abroad Lobbying Lawsuits Media Political pressure Partnerships: The decisive phase: D1: Disappearance D2: Continued small-scale services D3: Expansion, duplication, institutionalization Stage 5: spillover

Facilitating forces Hindering forces

Stage 1: disorder: Linguistically inaccessible public sphere Hindering forces : Hindering forces ,[object Object],[object Object],Facilitating forces: Stage 2: Raising of awareness Facilitating forces: Partners The decisive phase: D1: Disappearance D2: continued small-scale services D3: expansion, duplication, institutionalization Stage 5: spillover

Stage 3: Pilot interpreting services Partnerships

Call for Health ,[object Object],[object Object],[object Object]

Community Interpreting Course – Bar Ilan University Community Interpreting course, Bar Ilan University

Stage 3: Setting up pilot services ,[object Object],[object Object],[object Object],[object Object]

Marketing Call for Health Interpreting Service in the Ethiopian–Israeli community

Stage 1: disorder: Linguistically inaccessible public sphere Hindering forces: Hindering forces ,[object Object],Facilitating forces: Stage 2: Raising of awareness Facilitating forces : Partnerships: Stage 4: The decisive phase: D1 : Disappearance D2 : Continued small-scale services D3 : Expansion, duplication, institutionalization Stage 5: spillover

Disappearance Continue on small scale Expansion Duplication Institutionalization Stage 4: The Decisive Phase

Facilitating forces: old & new Hindering forces

Duplication – Telephone Medical Interpreting Service by an HMO ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Disappearance Continue on small scale Expansion Duplication Institutionalization

Stage 1: disorder: Linguistically inaccessible public sphere Hindering forces: Hindering forces ,[object Object],Facilitating forces: Stage 2: Raising of awareness Facilitating forces: Research Acquaintance with LS abroad Lobbying Lawsuits Media Political pressure Partnerships: The decisive phase: D1: Disappearance D2: Continued small scale services D3: Expansion, duplication, institutionalization Stage 5: spillover

Cultural competence ,[object Object],[object Object]

Spillover in Alyn Hospital ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Alyn CC Coordinator with Community Leaders

What will your model look like? [email_address]

From Chaos To Cc3

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