1. Michael Dickens
704-599-8723
mdickens@carolina.rr.com
SUMMARY
Totalof twenty-four years experience with relational databases and related tool-sets. Five years experience as a
developer and 19 years as a database administrator. Experience in the full development cycle customizing
Oracle, MSSQL, Postgres and Netezza. Database administration experience includes RAC administration/installation, database
installation, physical/logical Data Modeling, backup/recovery, performance tuning, Oracle Internet Application
Server (IAS) installation/configuration, Oracle Internet Directory installation/configuration, Portal
configuration/administration/development, Datawarehousing, MSSQL Always On Support and Code Deployments, Postgres
Backup/Recovery, Installs and Upgrades. Reviewed Netezzaexplain plans and managed backups. Migrated Oracle databases
from to Netezza. Training on Lean Six Sigma principles.
RECENT EXPERIENCE
Premier HealthCare 5/15/2011 – Current
Sr. Database Administrator
Monitored and supported Oracle(10g,11g,12c), MSSQL(2005,2008,2008R2,20012) and Postgres(9.x) Relational Database
Systems supportingcustomand Third Party
vendor applications. Applications included Siebel CRM, Webmethods, Clinical, HospitalBenchmarking, Siebel Lawson
Financials, Sharepoint, TripWire, Contract Management, WebAnalytics, Physician Focus , Spend Data and ETL databases
Responsibilities included the following:
Install configuring Oracle Real Application Clusters and Oracle Restart GRID on Oracle Linux and Solaris, Performance Tuning
which included reconfiguring RDBMSmemory structures, identifying SQL Explain , Supporting MSSQL Always on
Availability, Blue/Green Code deployments, Proof Of Concepts ASM on Solaris Zones. Maintain/Developed UNIX , Perl,
Powershell scripts which automated admin tasks. Lead the database Backup/Recovery and Disaster Recovery incidents to support
Oracle and MSSQL restores using RMAN/Netbackup/MSSQLagent. Maintain documentation on database processes and
architecture as well
Ingersoll RandJul05 – Current
Database AdministrationTeam
Monitoredand supported Oracle andSQL Server Relational Database Systems supporting customand Third Party
vendor applications. Applications includedSiebelCRM, Webmethods, Peoplesoft HRMS, Windchill, Siebel OBIEE, PeopleSoft
Financials, Khalix Financials
Responsibilities includedthe following:
Installconfiguring Oracle Real Application Clusters onOracle Linux andIBMAIXplatforms,Database Performance Tuning which
included reconfiguring RDBMS memorystructures, identifyingSQL Explain
Plans, Object statistics gathering andrunning OS reports(UNIXSAR or Windows Performance Manager Charts)to
identifyresource usage.
Data Modeling usingErwin
ApplicationPerformance Tuningutilizing PL/SQL andT-SQL
Assisting UNIXAdmin and Storage Admins identifyDiskGroups on the EMCshared arrays and mapping to file

2. systems
Backupand Recoveryusing VeritasNetbackupandTivoli TDPMedia Manager Libraries for Oracle RMAN andSQL Server
Installationand Configurationof Oracle RMAN repositoryinUNIXenvironment. Backup scripts scheduledin
Oracle Gridand Cron.
ApplyingOracle RDBMS Patches/Upgrades andWindows Service Packs for SQL Server
Development of customdatabase monitoring scripts running inUNIXandWindows environment.
Data Migration inDevelopment, Staging and Productionenvironments utilizing Oracle Export/Import, RMAN,
PL/SQL, T-SQL and BCP.
Maintainedusers/roles,ReviewedandcreatedRequest Order Management(ROM) andServer NetworkEquipment Request
Form(SNERF) for new database servers,
Troubleshooting clusteredSQL Server instance crashes byutilizing PSSDIAG and VMSTAT
Environments:UNIX, Windows2000, Windows2003
Scripting:UNIXKorn shell, Windows DOS, VBScript andPerl
Clustering:Veritas Cluster for Oracle, Windows2000 andSQL Server AdvancedClustering
RDMS:Oracle8i,9i,10G RAC,11G RAC,SQL Server2000,2005,Microsoft Access2000
Management:Leader People Manager, Ingersoll Rand University, Project Management
Storage: Oracle ASMAdministrator 10g/11g
Premier HealthCare Dec03 – Jul05
Senior DBA/Developer
Monitoredand supported Oracle andSQL Server Relational Database Systems supporting customand Third Party
vendor applications. Applications includedSiebel, Product Management, Lawson, Vertical Net, Contract
Management, Genesys(CallCenter), Operation DataStore(Data warehousing), Crossworlds, BMC(Enterprise
monitoring), Versioningsoftware(Tracker/PVCS), Pharmaceuticals/Marketing and HospitalGroupPurchasing.
Responsibilities includedthe following:
Database Performance Tuningwhichincluded reconfiguring RDBMS memorystructures, identifyingSQL Explain
Plans, Object statistics gathering andrunning OS reports(UNIXSAR or Windows Performance Manager Charts)to
identifyresource usage.
Data Modeling usingErwin
ApplicationPerformance Tuningutilizing PL/SQL andT-SQL
Assisting UNIXAdmin and Storage Admins identifyDiskGroups on the EMCshared arrays and mapping to file
systems
Backupand Recoveryusing VeritasNetbackupMedia Manager Libraries for Oracle RMAN andSQL Server
Installationand Configurationof Oracle RMAN repositoryinUNIXenvironment. Backup scripts scheduledin
NetBackup.
ApplyingOracle RDBMS Patches/Upgrades andWindows Service Packs for SQL Server
Development of customdatabase monitoring scripts running inUNIXandWindows environment.
Data Migration inDevelopment, Staging and Productionenvironments utilizing Oracle Export/Import, RMAN,
PL/SQL, T-SQL and BCP.
Maintainedusers/roles
Troubleshooting clusteredSQL Server instance crashesbyutilizing PSSDIAG and VMSTAT
Environments:UNIX, Windows2000, Windows2003, Netezza
Scripting:UNIXKorn shell, Windows DOSandVBScript
Clustering:Veritas Cluster for Oracle, Windows2000 andSQL Server AdvancedClustering
RDBMS:Oracle8.1.6,8.1.7,9.2.0.5,9.2.0.4,10G RAC,SQL Server2000,Microsoft Access2000,Netezza
Training:Netezza(Netezza on-site), Windows2000 andSQL Server AdvancedClustering(Microsoft Training
Center in Charlotte)

3. PomeroyIT Solutions Jun98 – Nov03
Ocwen – Oracle DBA/Data Modeler
Modeledanddesigned the data warehouse data elements using Erwin. Developed PL/SQL storedprocedures and
packages that were integrated inthe webapplication andETL processes.
CampusEdge, UNCat Charlotte – Linux SystemAdministrator
Installed and configuredRedHat Linux 7.2, sendmail 8.12.6, qpopper 4.0.4, tomcat 4.0.3, DHCP, DNS andJDK
1.1.4.0 to support student webbasedemail system. RAIDlevel 5 was configured for the storage subsystem.
TWT Distributing– DBA/Developer
Data warehouse administrationanddevelopment usingSQL Server 2000, SQL Server 7,T-Sql, Mercator Integration
Software andCrystal Reports. Administeredandconfigured SQL Server 2000 databases. DevelopedMercator maps
and SQL Server storedprocedures to extract, transformand loadsales andinvoice data. DevelopedCrystal
Reports to analyze data.
Cendian - Oracle Applications Developer
DevelopedcustomSQL*PLUS/Unix Shell scripts, PL/SQL stored procedures, and Oracle Reports/Forms6i
applications that wasintegratedwithOracle Applications 11i. Developedandmaintained customPL/SQL programs
that importeddata intoOracle Financials usingthe AR andAPinterface.
Aventis - DBA / Developer
Data warehouse administrationanddevelopment usingPL/SQL, Oracle Data Warehouse Builder, Designer 6i and
ABAP. Administeredandconfigured Oracle 8.1.7 EE, Oracle ApplicationServer 4.0.8.1, Oracle9ias, MS IIS,
Forms Server andDiscoverer Server 3i/4i, Discoverer Administrator/End-User, Forms6i(WebDeployment), LDAP
server. SetupOEMjob schedulingandemail notification. Developed reports to analyze salesdata.
Triad Guaranty- Oracle Developer
Validate new FinancialSystemStandardReports against LegacySystem. Report differences enabled data
conversionteamto track downconversionerrors. Knowledge transfer ofOracle data structure definition and
PL/SQL programming to IT personnel andthe COO were needed. TrainIT personnel to administer Oracle Discoverer
which allowedusers to create their ownreports.
Concord Telephone Company - Developer
Train ITpersonnel to administer Oracle Discoverer whichallowedusers to create their ownreports.
ScanSource - Oracle DBA
Installationand configuration oftwo Oracle8i RDBMS on SUNSolaris platformto support cluster failover.
Installationand configuration ofanRMAN repositoryon Windows2000 to support Oracle hot backups to tape.
MonitoredOS system performance utilizing System ActivityReports(SAR).
Nitronex - Oracle DBA
Installationand configuration ofOracle9i RDBMS onSUN Solarisplatform and Oracle Designer6i Repositoryon
Windows2000
Collegiate FundingService - Oracle Applications DBA
Support andmaintenance ofOracle Financial11i v3 on Windows 2000 OS, whichincludedsystem cloning, printer
setupandpatchingmodules
Akima - MS Access Developer
Customizationof Acess97 Forms andReports.
Foveon - DBA
Installationand configuration ofanOracle8 database onSUN Solaris platform.
BellSouth- Oracle DBA
Installationand configuration ofanOracle8I database onWindows NT platform. Migrate MS Accessto Oracle.
HPCi - Oracle DBA / Developer
Installed development andproductionOracle8I database onSUN Solaris platform. Installedandconfigured OAS
4.0.7. Monitored backups andmaintained PL/SQL packages.

4. USLEC- Oracle DBA
Monitoredbackups, space usage and contentionfor a large database storing2tb of telecommunications data.
Maintainedusers/rolesandcreateddevelopment/production databases to support Siebel applications. Maintained
and modified Unix shell and pl/sql scripts that loadeddata intothe production databases. AssistedFTE’s with
Oracle Internet ApplicationServer installationandForms server configuration and webapplicationdeployment.
SKILLS SET
Oracle DBA Oracle Application Server AdminOracle Designer
Oracle Discoverer PL/SQL Pro*C
StandardVisual Basic MS Access Oracle Warehouse Builder
UNIXShell Scripting Oracle Forms/Reports SQL Server DBA
T-SQL Crystal Reports Mercator IntegrationSoftware
Red Hat Linux MS Project ERWIN
PREVIOUS EMPLOYMENT
METRO InformationSystems, Oct97 to June99
First UnionNationalBank
Oracle DBA/Developer
Maintainedandsupportedproductionanddevelopment database that storedcredit cardapplications. Oracle
Forms 4.5 andReports3.0 was usedto maintaindata and create reports. DevelopedPro*Cprogramto collect ATM
informationfrom36 systems locatednationwide usedto support the GallupPoll at First Union.
MS Access
DesignedanddevelopedMS Access System for Direct Support GroupandThe ATMLeasing Group. Access forms,
reports and Visual Basic for Access were used as the development tools.
SharedData System, Oracle Developer, May92 to Oct97
Tools:Forms3.0/4.0/4.5,Reports 2.5/3.0,Pro*C, Designer2000,PL/SQL
EDUCATION / MILITARY/ CERTIFICATIONS
Universityof NorthCarolina at Charlotte
BA Computer InformationScience - Concentration inBusiness
U.S. Navy, E-5, Dec83 to Oct89(Top Secret Clearance)
US Naval Reserve Oct89 – May92(Top Secret Clearance)
Certifications:
Oracle8 OCP
Oracle8I OCP
Oracle9I OCP
Oracle10g OCP
Oracle11g(OCPCurrentlyPursuing)
Certificate:
Integrating Oracle9i Real Application Clusters on CompaqTru64

5. Oracle Database 10g:RACfor Administrators
Microsoft AdvancedClustering for SQL Server2000
Project Management 101/201