2. In 2010, we…
• Expanded our client portfolio by 130%
• Onboarded 25 new partners
• Opened 3 new offices in Boston, London & Capetown
• Expanded our user community to >2000 members!
4. 2006: Why is Enterprise Software so Hard?
120%
100%
80% Failed
60% Challenged
40% Successful
20%
0%
1994 2009
Chaos Report: 68% of all software projects are NOT successful
Source: Standish Group 2010
5. Top 3 reasons for project failure:
1. Lack of user involvement
2. Incomplete requirements:
“the business doesn’t know
what they want”
3. Requirements change
Source: The Standish Group
6. In the 1930s how long did it take to
build the Empire State Building?
8. What do you get when you put
17 strongly opinionated software gurus
in a ski resort?
9. What do you get when you put
17 strongly opinionated software gurus
in a ski resort?
First:
10. What do you get when you put
17 strongly opinionated software gurus
in a ski resort?
Then:
The “Agile Manifesto”:
A set of four values to continuously
improve the software development process
11. The 4 “Agile Manifesto” values
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
13. The 4 “Agile Manifesto” values
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
15. It’s time to create value…
Business IT
Collaboration & Co-Creation
Involving everyone, all-the-time
16. Co-creation
• “User Innovation”
• “Co-Creation” is an
active, creative and social
process, based on
collaboration between
producers and users, with
the primary objective to
create value for users
23. 3 Steps to Value Co-creation
Co-Create
Collaborate
Engage
24. Engage
• Give all stakeholders a
voice
• Empower them to
participate
25. Engage
Do you listen to the
best idea or the loudest voice?
26. Install a “mechanism” that
spurs user engagement
• Keep it simple
• Start small (project or business unit level)
• No rules or code of conduct (at least in the
beginning)
• Examples: Yammer, Q&A, sprintr™
29. Co-create
Co-Create value
that’s greater than
the sum of its parts
based on continuous
user collaboration
30. When you are back in the office
tomorrow ask yourself:
1. Engage Within my company, how do I know who
has the best ideas?
2. Collaborate Do we collaborate beyond formal meetings?
3. Co-create Does my team include customers and users?