Telstra Global - State Of The Asian CXO 2012 Report


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Telstra Global is pleased to continue its
support of “The State of the Asian CXO survey 2012” for the third consecutive year.
This annual survey provides an insight into the minds of 280 CXOs across seven
countries in Asia Pacific to understand their
challenges, needs, priorities and attitude towards emerging technologies, such as cloud computing.

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Telstra Global - State Of The Asian CXO 2012 Report

  1. 1. State of the Asian CXO 2012 1 State of the Asian CXObrought to you by sponsored by
  2. 2. 2 State of the Asian CXO 2012 Contents3 Foreword by tC seow, editor, CIo Asia 4 Foreword by Martijn blanken, Managing director, telstra global 5 executive summary 6 business challenges and priorities 9 technology challenges and priorities 10 the rise of cloud computing 12 the challenge of social networking 13 the role of the CXo 14 It skills Acknowledgements Produced and designed by: CIO Asia About Fairfax Business Research telstra global provides innovative and flexible Magazine and Fairfax Business Research Fairfax business research (Fbr) is the global communications services and solutions Sponsored by: Telstra Global demand-side research division of Fairfax for organisations looking to maximise the this report is based on the findings of a survey business Media. Fbr provides business benefits of globalisation, particularly across of It leaders in public and private organisations intelligence and custom research services growth regions such as Asia, whilst driving in singapore, Malaysia, thailand, the in Australia, new Zealand and across 11 sustainability and enhancing business agility. philippines, Indonesia, hong Kong and India. countries in the Asia pacific. together with its offshore subsidiaries and our sincere thanks to all survey participants About Telstra Global international investments, telstra global for sharing their insights. telstra global is a leading global supplier of serves over 200 of the world’s top 500 managed network services and international companies, spanning Asia pacific, eMeA and About CIO Asia Magazine data, voice and satellite services. It is a division the Americas. It operates award-winning CIo Asia builds the It business case for high of telstra Corporation Limited and owns one of networks which are amongst the largest and level members of the executive suite. the most technologically advanced Ip backbone most diverse in Asia pacific and facilitates the publication is read by Asia pacific region’s networks in the world. access to over 1,400 pops in 230 countries and leading top-level business executives who territories across the globe. make up the It steering committee of major enterprises.these executives define It strategies to deliver corporate objectives. DesIGn By OlIveGRIn
  3. 3. State of the Asian CXO 2012 3 Clearer Skies Ahead When we published last year’s state of internally and externally, these forward- the Asian CXo survey report, the regional looking organisations are already breaking economies were going through a rough patch. new grounds to engage not just their internal this year, the prevailing economic situations staff but their external stakeholders as well. do not seem too different; yet, the results compiled show a contrasting representation Making sense of big data now takes on an of the It landscape around the region. Much even more urgent pace, as more understand of the feedback we have gathered proves that the intricacies of data dicing and splicing the skies are brightening, although there are to better predict customer behaviours and still stormy forecasts over the horizon. demands. business analytics remains high on most organisations’ list of priorities, while this annual survey, spanning seven countries social media — shunned by a large percentage in Asia this year, provides not just a fairly of respondents last year — are seeing high good indication of the senior executives’ acceptance as a credible platform to engage sentiments regarding their technology use customers and to enhance brand value. and operations, but also their outlook for the next 12 months. CXos could also breathe easier. the survey shows that most respondents have more T.C. seow Keeping the lights on is a given; It has time for strategic thinking, although dealing editor, CIo Asia strategic roles to play in virtually every part with their peers and negotiating with external of the business, be it from raising efficiencies parties still make up the bulk of their day-to- in sourcing, manufacturing to retail, but also day tasks. to enabling the business to forecast better and to attain its goals faster. We all know the Cloud has also been seen as dependable consequence of not doing well in this area means for delivering It services, minus — losing the competition due to the lack of the cost structure often associated with strategic It plans is an outcome businesses on-premise deployments. but concerns can ill-afford in today’s intensely competitive still exist, especially in the area of risk environment. management and compliance. said one respondent: “to be effective in our role, Cost cutting was the prerogative last year. It should be seen as a value provider and perhaps CXos are tired of being overly not as an expense centre. top management cautious — last year’s budget cuts weren’t support is very critical. they should see It’s doing much good in the longer term except value to business.” to better reflect the numbers in the short term. the contrarian would have taken the this aptly sums up the key challenges faced opportunity to invest in growth areas and stay by CXos now. that It should be a value ahead, instead of stifling growth opportunities enhancer to the business is absolutely by constraining budgets on all rounds. relevant in today’s environment where business is conducted at Internet speeds. In CXos could also Interestingly, the upturn is now visible. More the end, how an organisation stands to gain are increasing their It budgets for 2013. from its It ventures will depend on how wellbreathe easier. the While disruptive trends such as mobility its implementations are and how quickly and consumerisation of It are forcing many the plans are realised. the dark clouds are survey shows that organisations to rethink their fundamental clearing. It’s time to catch the wind and set management beliefs, some have already sail into the right direction. most respondents embraced these trends to initially understand how change should be implemented andhave more time for ultimately, to benefit from new ways of getting things done. From introducing new strategic thinking user policies to delivering new services
  4. 4. 4 State of the Asian CXO 2012Every Cloud has a Silver Liningtelstra global is pleased to continue its through a combination of our network andsupport of “the state of the Asian CXo data centre infrastructure, telstra global willsurvey 2012” for the third consecutive year. also be able to better serve both Asian-basedthis annual survey provides an insight organisations and european, north Americaninto the minds of 280 CXos across seven and Australian organisations looking to morecountries in Asia pacific to understand their effectively grow in Asia pacific.challenges, needs, priorities and attitudetowards emerging technologies, such as this year’s survey results support ourcloud computing. prediction that 2013 will see CXos build on their knowledge of cloud computing overreviewing this year’s survey results, it has the next 12 months, resulting in cloud-become apparent that, despite the economic based solutions becoming true enablers todownturn, Asian CXos are looking towards a business growth. this is especially true whenmore positive future. Whilst managing costs we consider the increasing use of saas at anand It-business alignment are still priorities organisational level.for CXos, it is pleasing to see that cloud-based solutions are being considered among Low-latency network infrastructure has alsothe top technologies that help organisations been identified in this survey as a businessrealise productivity benefits and contribute process enabler by Asian CXos in 2012. Martijn Blankentowards business growth at a global level. It is evident that MnCs are increasingly Managing director, telstra global demanding network infrastructure tosince last year’s survey, we have announced cater for highly competitive businessthe launch of telstra global, replacing the environments, such as high frequencyprevious telstra International brand. the trading in capital markets, online gamingevolution of our brand follows a period of and cloud-based services where speed andtransition for the business over the past 12 reliability of a service are crucial to remainmonths as we move from being a network competitive.provider to a network-based servicesprovider. over the past 12 months, we have also launched our epL express solution, whichWith the launch of telstra global, we have enables customers to mitigate risks,embarked on a three-year roadmap to scale quickly to meet changing businessupdate existing assets, and product and and bandwidth demands, as well as takeservice offerings, as well as build new advantage of growing opportunities in thecapabilities. together, these enhancements Asia pacific region. CXos will build onto our services will ensure that ourcustomers have access to innovative and epL express provides low latency connectivity their knowledge offlexible global communications on one of the between major financial capitals in Asiamost technologically advanced Ip backbone pacific with their european and American cloud computingnetworks in the world. counterparts. this means we can support a customer’s services in financial centres like over the next 12We now own one of the best networks in singapore, sydney, tokyo, hong Kong, seoul,Asia meaning that our customers are not new york, Chicago, London and Frankfurt. months, resultingonly using telstra global more for dataand voice, but are also increasingly looking I trust you will find “the state of the Asia CXo in cloud-basedto explore cloud-based solutions. telstra survey 2012” of interest and invite you to getalready has significant cloud infrastructure in touch with myself or a member of my team solutions becomingnodes located within Melbourne and directly to discuss how telstra global cansingapore and our existing offering will help your organisation leverage the benefits true enabler tosoon be augmented with new infrastructure of an effective global communications and Itin key Asian markets. services strategy. business growth
  5. 5. State of the Asian CXO 2012 5Executive Summarythis year’s state of the Asian CXo survey the ‘consumerisation’ of It are having aprovides a fascinating insight into the significant impact in the corporate world.challenges and opportunities faced by seniorIt executives across the region. 4. While managing costs remains the biggest challenge for CXos, many appear to haveAgainst a background of uncertain economic more time available for strategic thinking.conditions and subdued global growth, Asian Issues occupying their minds include theorganisations are seeking ways to improve increasing complexity of their businesses,performance while also keeping a lid on difficulties in achieving It integration,operational costs. In many cases, It is being and coping with the overwhelming paceseen as a vehicle that can deliver both goals. of technology change. these findings, consistent with last year’s, show CXos areWhen the results of the 2012 survey are playing an increasingly strategic role incompared with previous years, it’s clear many their organisations.priorities remain consistent. business and Italignment, complexity and cost management 5. Cloud-based solutions have beencontinue to rank highly. yet, at the same time, identified as the top technologies that willsome new factors have entered the mix. contribute to business growth, followedMobility, cloud computing, big data and social by secured and managed services, andnetworking have all grown in significance, low-latency network infrastructure.adding to CXo workloads and requiring a these findings confirm the generalrethink of long-term plans and priorities. move towards cloud computing to realise greater efficiencies and lower costs.some of the key conclusions of the 2012survey include: 6. social media has found a place in the enterprise. While a small percentage of1. properly aligning It with business respondents said a ban on social media goals still ranks as the number one was still maintained in their organisations, management priority for CXos across the about a third said access to social media region. this is followed by cost control and was allowed at specific times. this augurs business continuity / risk management. well for businesses wanting to expand these findings clearly show It executives their horizons in reaching out, not just continue to struggle with the same issues to their customers, but also suppliers they have faced for the past few years. and business partners via social media. however, staff productivity and enterprise2. the key benefit delivered to the business security remain two key concerns. by It was nominated as reduced business costs. Interestingly, those surveyed this year’s survey provides some fascinating felt this would be replaced in 2013 by insights. While the global economic outlook ‘enabling business innovation’ followed remains uncertain, it is heartening to note by ‘creating competitive advantage’. this that Asian CXos are putting their worries a points to an increasing maturity in the way little behind them and pushing ahead for It is perceived within many organisations. some real improvements — especially in the areas of cloud computing and social3. technology priorities remain relatively media. this augurs well for progress in unchanged compared with last year. While coming years. business intelligence still ranks in the top three, a surprise entry was mobility/ wireless which did not appear in the top five last year. It’s clear that the trends of byod (bring your own device) and
  6. 6. 6 State of the Asian CXO 2012Business Challengesand Priorities figure 1Asian CXos continue to face a growing listof challenges. Within the constraints oftight budgets they must constantly prioritiseactivities and investments to ensure businessrequirements are met and the potential ofnew technologies is exploited.the results of the 2012 survey clearly showthe perennial challenge of aligning It andbusiness goals remains at the top of manypriority lists. It is only by achieving this goalthat an organisation can extract maximumvalue from its It investments and achievethe best possible competitive advantage.other top priorities include cost control andbusiness continuity (see Figure 1).the fact that business and It alignmenthas remained the top management priorityacross all countries in the region (apart fromthailand where it is number 2) is cause forsome concern. the senior managementwithin many organisations would have rightly RAnk 2011 2012expected this issue to have been dealt withyears ago. With technology now playing 1 Aligning IT and business goals Aligning IT and business goalsa critical function across all areas of abusiness, proper alignment with It is vital for 2 Controlling costs Controlling costsefficiency and reliability. 3 Business continuity / Business continuity /however uncertain economic conditions and risk management risk managementconstantly changing business priorities areclearly making such alignment an ongoing 4 Enterprise IT security Improving internal customerchallenge. CXos recognise more must be (user) satisfactiondone and are keeping it atop their to-do listsfor another year. 5 Improving internal customer Process improvement (user) satisfactionFigure 1: Top five CXO managementprioritiesCost control is another high managementpriority, flagged by CXos across the region. encouragingly, pursuit of these prioritiesthis reflects a need within all organisations during the coming year will be supported byto do more with less and maximise return healthy It budgets (see Figure 2). More thanon investments in hardware, software and half of those surveyed (54.9 percent) believedservices. yet this push for cost control their It budget will be increased in 2013cannot come at the expense of It systems with another 34.8 percent saying it is likelyperformance and reliability. the survey found to remain the same. only 10.3 percent feelbusiness continuity and risk management their budget will be reduced. these resultsranked in third place, and this goal can only reflect the vital role played by It and anbe achieved with the support of a robust acknowledgement by management boardsunderlying It platform. that ongoing investment is vital.
  7. 7. State of the Asian CXO 2012 7 figure 2 figure 3 In 2013, yOuR IT BuDGeT wIll: Pressure for cost management and reduction 56.7% be increased 54.9% Difficulty proving the value of IT 45.6 % remain unchanged 34.8% be decreased 10.3% Lack of alignment between business goals and IT efforts 43.3% Total 100% Lack of key technical skill sets within IT 43.3% Shortage of time for strategic thinking/planning 40.9% Unknown/unrealistic expectations from the business 37.2%Figure 2: IT budgets in 2013 Lack of business knowledge with IT department 37.2%yet, despite the clearly important role that Itplays within large organisations, the surveyfound somewhat surprisingly that many CXos Inadequate budgets 37.2%still have difficulty in proving its value. Whenasked to nominate the biggest challenges totheir effectiveness, 45.6 percent put pressure Risk and uncertainty due to volatile economic conditions 35.8%for cost management and reduction in topplace (see Figure 3). 0% 10% 20% 30% 40% 50% 60%Figure 3: Biggest challenges to roleeffectivenesssome of this pressure can be attributed to direct investment towards products andto the fact that a large proportion of CXos services that can provide the best support forhave an ongoing difficultly in proving the business activity.value of It. this challenge is difficult tounderstand and perhaps points to a lack of Coupled with this challenge is a feeling thatcommunication between the It department corporate cultures do not devolve enoughand the wider organisation. If the channels responsibility to It to innovate. this ranked atof communication were improved and number 4 in 2011 but has risen to number 2senior management had a clearer picture this year. the third nominated roadblock, thatof the supporting role provided by It, such It execs are too busy maintaining existinganomalies could surely be reduced. systems in infrastructures to innovate, ranked in second place last year.Another possible reason for the continuingchallenge of explaining the value of It overall these results paint a picture of aemerged from the survey (see Figure 4). As concerning disconnect between CXos andthey did in 2011, CXos feel they are involved their It departments and the wider business.too late in the decision making process. For organisations to get the most from theirthis can result in decisions that do not It investments, this disconnect needs to betake advantage of new technologies or fail addressed and resolved quickly.
  8. 8. 8 State of the Asian CXO 2012 figure 4Figure 4: key Roadblocks to Innovationon a more positive note, the 2012 surveyfound It has delivered some key businessbenefits to organisations across theregion (see Figure 5). While the top benefitnominated by CXos during the year was‘reduced business costs’, others included‘creating competitive advantage’ and RAnk 2011 2012‘enabling business innovation’. While thepriority might change slightly, these three 1 IT executives are involved too late in IT executives are involved too late initems are forecast to remain at the top of the the decision making process the decision making processlist during 2013. 2 IT executives are too busy maintaining The corporate culture does not giveA comparison with the 2011 survey results existing systems and infrastructure enough responsibility to ITshows these top benefits have remained to innovate to innovaterelatively consistent—evidence that thekey benefits afforded by investments in 3 Inadequate opportunities for IT to IT executives are too busy maintainingtechnology remain the same over time. communicate innovative ideas existing systems and infrastructure to innovateencouragingly, the shift of ‘enable businessinnovation’ into the top spot for 2013 indicates 4 The corporate culture does not give Inadequate opportunities for IT tothat CXos believe they will be in a position to enough responsibility to IT to innovate communicate innovative ideasshift their focus away from cost reductionand spend more time on enabling innovation. 5 Senior management does not Lack of C-suite confidence in IT’sthis will help to position organisations well encourage IT to proactively innovate ability to generate ideas andto take advantage of any economic recovery to innovateshould it begin to appear next year. 6 Lack of C-suite confidence in IT’s Senior management does notFigure 5: Benefits from IT on ability to generate ideas and to innovate encourage IT to proactively innovateoverall business figure 5 RAnk 2011 2012 (Projected) 2012 2013 (Projected) 1 Create competitive Create competitive Reduced business Enable business innovation advantage advantage costs 2 Enable business innovation Enable business innovation Enable business innovation Create competitive advantage 3 Reduced business costs Reduced business costs Create competitive advantage Reduced business costs 4 Improved customer Improved customer Improved customer Improved customer (external) satisfaction (external) satisfaction (external) satisfaction (external) satisfaction 5 Improved security/risk Enable new revenue streams Improved security/risk Enable new revenue streams management management
  9. 9. State of the Asian CXO 2012 9 Technology challenges and priorities figure 6 result has been driven, in no small part, by the rapid rise in the use of mobile devices Mobility and wireless 46.5% within all organisations. Whether provided to employees or introduced as part of a bring your own device (byod) program, smart Business intelligence 44.7% phones, tablets and other devices are playing a much more important role than they were even 12 months ago. Business continuity 44.2% As well as allowing employees to be much more productive while away from the office, Integrating/enhancing systems and processes 42.3% the mobility and wireless trend also presents a range of fresh challenges for CXos. security of core It systems and data must be Business process automation 41.4% maintained while at the same time allowing access to those who require it. Attention must also be given to the overall cost of Cost management 41.4% portable devices to an organisation to ensure that value is being achieved for the level of investment being made. Enterprise IT security 36.3% The rise of cloud computing For the first time, the survey asked Network connectivity 35.8% respondents about their plans for and use of cloud computing services and technologies. the results paint an interesting picture Virtualisation 34.9% of where Asian CXos stand in this rapidly developing space. Cloud computing 32.1% In 2011, cloud computing and the linked topic of virtualisation did not appear in the top five list of technology priorities for the year. In0% 10% 20% 30% 40% 50% 2012, they remain outside the top five but are included in the wider top-10 list. this result is somewhat surprising, giving the intense results from the survey questions dealing interest in cloud computing across the It with technology challenges shed some very industry and the considerable marketing and interesting light on what is going on at the educational efforts being made by vendors. coalface of corporate It. With one eye on the business priorities (see previous section), however, while CXos did not place cloud CXos are also dealing with an ever-changing computing at the top of their priority lists, mix of technologies, products and services. the survey revealed usage has been growing consistently during the year (see Figure 7). In Figure 6: Top technology priorities for 2012: fact, 32.8 percent of those surveyed reported Interestingly, the survey found mobility and that hosted (cloud-based) solutions were now wireless had jumped into the top spot on common across their organisation and a further the priority list for many CXos, overtaking 26.8 percent said they would be adopting hosted perennial topics such as business intelligence solutions as some parts of their organisation and business continuity (see Figure 6). this had already gone down this path.
  10. 10. 10 State of the Asian CXO 2012Figure 7: stage of adoption of hosted figure 7solutionsdrilling down further in the area of cloud(Figure 8), the survey found the need forinfrastructure and compute resourceswas ranked as the number one priority foradoption. this tallies with one of the keybenefits of cloud computing — organisationscan rapidly scale their It resources up anddown as demands change.Figure 8: Cloud computing prioritiesnot surprisingly, making use of businessapplications — delivered by either aplatform-as-a-service (paas) or software-as-a-service (saas) platform — alsoranked highly. this is to be expected asorganisations come to understand the costsavings and efficiency improvements that Hosted solutions are now common 32.8%such an approach can deliver. across the organisationWhen asked what specific technologies Some parts of the organisation are already 26.8%would contribute to business growth using hosted solutionsduring the next year, cloud-based businessprocess management was nominated by I am an early adopter and I am leading the 29.3%38.1 percent of respondents. A further 12.6 organisation’s adoption of hosted solutionspercent nominated cloud-based virtualcontact centres. Many parts of the organisation are using 11.1% hosted solutionsthere is no question that cloud adoption in allcountries covered by the survey is very strong total 100%and will continue to grow. With pressure torestrain It spending set to continue, thefinancial benefits around the adoption ofcloud-based services and resources will gain figure 8further attention. singapore (Figure 9). this is not surprising, Cloud Computing Priorities RankFigure 9: Major city hubs for cloud as the island state has done much to positioncomputing itself as a solid base from which cloud Infrastructure and 1For many organisations considering the service providers can operate. significant compute resourcesadoption of cloud computing services, the investments in networking infrastructurelocation from which those services will be also mean reliable, high-speed links can be business applications 2delivered is an important consideration. If provided throughout the region. (including saas/paas)a cloud service is to be used for storage ofsensitive commercial or personal data, an The challenge of social networking big data (analytics & 3organisation will be keen to know where the For some years, social networking has been interpretation of data)servers are physically located, what security regarded by many large organisations as ais in place, and whether there are redundant time-wasting nuisance that does little morenetwork links to allow access should than reduce staff productivity. however,connection outages occur. during the past 12 months, corporate attitudes towards the trend have changedWhen asked to name the major city hubs as increasing numbers of senior managersfor cloud computing services, the majority come to realise the potential that social(86.5 percent) of those surveyed nominated networks offer.
  11. 11. State of the Asian CXO 2012 11figure 9 Figure 10: Potential of social networking as a business toolCity Hub Percentage Rank others felt social networks could add value as a means of connecting with partners andsingapore 86.5% 1 suppliers or as a way to develop new products and services.hong Kong 66.5% 2 Interestingly, one in five CXos (20.3 percent)shanghai 52.6% 3 the 2012 survey asked CXos about their felt social networks were too insecure to be attitudes towards social networking, and the used as a business tool. this attitude is aKuala Lumpur 52.1% 4 results provide an interesting insight into little surprising and will have to be revised as the approach being taken by organisations the take-up of social networking continuessydney 43.7% 5 (Figure 10). of those surveyed, 42.6 percent to rise at an increasing rate. organisations said they believed social networking could that opt not to make use of networks, suchtokyo 42.8% 6 potentially benefit their enterprise CrM as Facebook and twitter, risk losing out on approach. opportunities to competitors that do. figure 10 Social computing could potentially benefit our enterprise CRM 42.6% approach Social computing could be used internally by our enterprise as a method 14.7% of developing products and services social computing could be valuable as a tool for staying in touch with 21.3% business partners and suppliers social computing is too insecure to be used for business 20.3% purposes other 1%
  12. 12. 12 State of the Asian CXO 2012 figure 11 Other SocialFigure 11: social computing policies in the computing isenterprise banned in ouryet, despite more than 78 percent of Social 5.6% enterpriserespondents saying social networking computing,offers some benefit to their organisation, relating23.9 percent of those surveyed said its use to our 23.9%remains banned within their organisations enterprise(see Figure 11). A further 32.5 place business, isrestrictions on its use at certain times. such permitted 29.4%attitudes, while understandable, contradict in ourthe acknowledgement that social networks organisationcan offer real business benefits.the survey found CXos and other seniormangers opt to ban or limit use of thesenetworks through a fear of reduced staffproductivity (see Figure 12). this can be 8.6% 32.5%overcome through proper staff education and Socialthe establishment of recognised policies on We have integrated computing issocial networking use during working hours. social computing into allowed, but our operations only at certainFigure 12: Greatest concern of social timesmediathe benefits offered by the intelligent useof social networks within the enterpriseare considerable. From brand promotionand marketing to direct communication figure 12with customers, social networks havequickly become a valuable communications Other Corporatechannel. CXos across Asia will need to Brandingmonitor developments closely to ensuretheir organisation is well placed to maximise 4.6%its potential. Staff 18.8% Productivity 40.6% 34.5% Staff Loyalty 1.5% Security
  13. 13. State of the Asian CXO 2012 13 The role of the CXO this year’s survey shone new light on the When compared with the 2011 survey, these complex role played by CXos in larger results confirm that the role of the CXo is organisations. As well as the expected becoming more complex and strategic. the tasks associated with overseeing It systems fact that the task of strategising and big and staff, CXos are also deeply involved picture planning was nominated by 60% in interactions with vendors, designing of respondents (up from 56.6 percent last business processes and budgeting. year) indicates the critical role played by the position inside large organisations. Others Board of No figure 13 figure 14 directorsTo whom do you Are you areport to? 22.3% 11.2% member of the business executive 33.5% management 28.4% team in your organisation? 15.8% CEO 66.5%Corporate CIO 13.5% 8.8% CFO COO Yes figure 15 On which of the following activities do you spend the most time? Strategising and big-picture planning 60.0% Interacting with vendors/outsourcers 54.4% Designing/optimising business processes 49.3% Budgeting 47.4% Leading projects 46.0% Interacting with your company’s CXOs 40.5% Making strategic systems decisions 38.6% Hiring, developing and managing staff 31.2% Strategic planning 30.7% Learning about technologies 25.6% Managing IT crises 22.8% Security management/planning 17.2% Interacting with external business 15.8% Compliance management/planning 16.3%
  14. 14. 14 State of the Asian CXO 2012IT skillsthe survey results provide insight intothe skill sets CXos are looking for as theybuilt out their It teams in the coming year.Following are some highlights of the results. figure 16will your headcountincrease, decrease orremain unchanged duringthe next 12 months? Increase 37.2% 60.0% 2.8%Remain unchanged Decrease
  15. 15. State of the Asian CXO 2012 15figure 16 If you are hiring, what are the top five skill sets you are looking for in candidates? Application development 63.7% Architecture development/management 28.8% Database management 46.0% Help desk/user support 30.2% Open source technology 16.3% Networking 38.1% Project management 48.8% Security 37.0% Website development 20.9% Vendor relationship management 10.2% Infrastructure technology 43.7% Web services 15.8% Business or industry knowledge 29.8% Business knowledge 32.1% Emerging technologies 33.0% Others 5.1%
  16. 16. 16 State of the Asian CXO 2012