It Spending 2010


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The “Gartner Perspective: IT Spending” booklet provides an
overview of Gartner research on IT spending and functions as
a reference guide to top-level statistics and IT spending analysis.
It provides a glimpse into the
powerful insight Gartner can
provide as you navigate through
what may be the most important
year of your career.

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It Spending 2010

  1. 1. GarTner PerSPecTIve:IT Spending
  2. 2. 2010 may be themost important yearof your career.2008 – 2009 witnessed the most severeeconomic recession in generations, and the ITindustry suffered an even greater decline thanit did during 2001, following the dot-combubble. Yet all recessions come to an end, andthis one will, too. It is now—as the recessiongives way to growth—that there is greatopportunity to plan for that growth and enableyour organization to take advantage of arecovering economy.Leading the IT organization in 2010 requires aclear vision for melding technology, businessprocess and financial management into acohesive view of IT investments and priorities.
  3. 3. IT Spending OverviewThe basis for such vision is insight into which industries,countries and IT priorities will grow fastest, first, giving you theability to anticipate and innovate rather than react and follow.Gartner delivers that insight through unique perspectives onIT spending, including peer benchmarks, spending forecastsand budgeting constructs. Gartner has the most extensive ITbenchmarking database available, enabling clients to assesstheir IT spending relative to their peer organizations basedon size, industry and geography. Gartner also surveys HRand finance professionals to gain their unique perspectiveon IT. In addition, daily interactions with technology andservice providers and investors provide another dimensionto our analysis of IT spending. The 3,700 CIOs and senior ITexecutive who are members of Gartner Executive Programsalso provide invaluable insight into the leading practitionersof information technology, further rounding out the nuancedviewpoint only Gartner offers.Gartner analysts are world-renowned experts in their fields,leveraging all of these perspectives to create holistic forecastsof the IT industry. It is this uniquely broad set of inputs, combinedwith analyst expertise and daily interactions with clients, thatenables Gartner to decisively forecast the IT industry acrossindustries, geographies and enterprise size. Simply stated,Gartner delivers the world’s most comprehensive, accurateperspective on IT spending.The “Gartner Perspective: IT Spending” booklet provides anoverview of Gartner research on IT spending and functions asa reference guide to top-level statistics and IT spending analysis.It provides a glimpse into thepowerful insight Gartner canprovide as you navigate throughwhat may be the most importantyear of your career. Barbara Gomolski Managing Vice President Gartner Research
  4. 4. Table of Contents 3 Worldwide IT Spending Forecast 4 Worldwide Computing Hardware Outlook 6 Worldwide Software Outlook 8 Worldwide Telecommunications Outlook10 Worldwide IT Services Outlook12 Worldwide IT Spending by Region13 IT Spending Trends by Vertical Industry16 IT Metrics: IT Staffing Levels for 201018 CIO Agenda 2010
  5. 5. Worldwide IT Spending ForecastWorldwide IT Spending ForecastRichard Gordon, Vice President, Gartner ResearchThe global economic downturn has continued to weigh onthe ability and desire of businesses and consumers to makeIT purchases. However, we assume the economy will recover,beginning towards the end of 2009 and tentatively at first.While initial growth in IT spending in 2010 and 2011 may comeas the result, directly or indirectly, of the various governmentstimulus packages announced around the world in recentmonths, there will be a return to more sustained growth in ITspending in 2012 and 2013 as the economic recovery unfolds.IT budget cuts may have slowed market growth in the shortterm but, even in the toughest of business environments,enterprises must preserve short-term spending on criticalbusiness operations and long-term technology investments.IT vendors should be sensitive to the challenges faced by theircustomers and plan pricing strategies accordingly.The global economic downturn may be easing, but IT budgetsare still being cut and consumers will need more persuadingbefore they feel confident enough to spend more. WorldwideIT spending is forecast to total $3.2 trillion in 2009, a 5.2 percentdecrease from 2008 spending of $3.4 trillion (see Table 1).Worldwide IT spending is expected to return to growth in 2010as revenue is projected to reach $3.3 billion, a 3.3 percentincrease from 2009.TaBle 1Worldwide end-User Spending on IT(Billions of U.S. Dollars) 007 008 009 010Total Market 3,181 3,372 3,198 3,304Annual Growth (%) – 6.0 -5.2 3.3Source: Gartner (September 2009)
  6. 6. Worldwide IT Spending ForecastIn addition, during the next two years IT vendors should:– Reassess rapidly changing customer needs and opportunities. For example, social networks are impacting the way in which vendors should communicate with customers. Marketing messages must be managed and controlled more closely.– Rebalance priorities between customer acquisition and retention. As the sales environment has become more challenging, business will have focused much harder on retaining existing customers.– Provide realistic business return on investment statistics, benchmarks and proofs of concept. For example, ensure that products and services deliver tangible and demonstrable business benefits.– Revaluate and refine partnership programs, relationships and strategies. For example, quantify and justify assumptions of the opportunity available to partners, and prepare for new market entry with partners that can provide regional, vertical market and application integration skills.Worldwide Computing Hardware OutlookJon Hardcastle, Director, Gartner ResearchHardware is the easiest segment of IT spend to cut frombudgets as there is no ongoing spend to support. Hardwarespend is also heavily impacted by the poor access to credit,both for individuals and companies. Hardware will therefore seethe steepest decline of all segments during 2009. The weakestsegments are PCs and servers. These segments are impactedby delayed replacement activity and very little new investment.
  7. 7. Worldwide Computing Hardware OutlookWorldwide hardware spending is on pace to decline 16.5 percentin 2009 as revenue totals $317 billion (see Table 2). In 2010,hardware spending will be flat with spending totaling $317 billion.TaBle 2Worldwide end-User Spending on Computing Hardware(Billions of U.S. Dollars) 007 008 009 010Total Market 370 380 317 317Annual Growth (%) – 2.5 -16.5 0.0Source: Gartner (September 2009)The dollar’s rise has also had a very strong effect on thehardware market. As the dollar has risen, like-for-like localrevenues have led to lower U.S. dollar revenues. Mosthardware pricing follows the dollar, so a rising dollar willalso lead to rising local prices. Rising prices in such a pooreconomic environment will lead to falling sales. Hardwarevendors look to offset this by lowering configurations; however,this leads to erosion of U.S. dollar average selling prices(ASPs) and lower U.S. dollar revenues.Users, especially professional users, have increased averagehardware lifetimes in response to the ongoing economicslowdown. The most prominent segments to see longer lifecycles are professional PC desktops, copiers and multifunctionproducts, and x86-based servers. We expect longer lifetimesto delay roughly 40 million desktop PC replacements and 7million mobile PC replacements in 2009.
  8. 8. Worldwide Hardware and Systems OutlookCompanies are reviewing their deployment strategies andmaking decisions such as permanently lengthening life cycles,deploying virtualization, consolidating devices, migratingfrom higher-cost platforms or cutting non-core infrastructure.Meanwhile, while new strategies are developed, there will befurther buyer inertia and sales cycles will lengthen.We expect 2010 spending to be at a similar level to 2009.Although we will see an increase in replacement activity,this will take place in a highly cost-constrained environment.Lower configured systems, lower ASPs, virtualization andconsolidation will mean that the increase in replacement demandwill not necessarily be reflected in increased levels of spend.Worldwide Software OutlookJoanne Correia, Managing Vice President, Gartner ResearchCost optimization will benefit alternative software acquisitionmodels as organizations will look for ways to shift spendingfrom capital expenditures to operating expenditures. Becauseof this, vendors offering software as a service (SaaS), IT assetmanagement, virtualization capabilities and a good open-source strategy will benefit. However, the still-small portionof spending coming from these technology areas does nothave the ability to improve the gloomy outlook for the overallsoftware market.
  9. 9. Worldwide Software OutlookWorldwide software spending in 2009 is on pace to total $221billion—a 2.1 percent decline from 2008 spending of $225billion (see Table 3). Software spending is projected to returnto growth in 2010, with revenue reaching $231 billion, a 4.8percent increase from 2009.TaBle 3Worldwide enterprise Spending (Billions of U.S. Dollars) 007 008 009 010Total Market 209 225 221 231Annual Growth (%) – 7.9 -2.1 4.8Source: Gartner (September 2009)Hardware projects continue to be stalled for PCs, servers andstorage, further pushing down the new sales of infrastructuresoftware that are dragged by hardware sales. Also, new salesof enterprise application software in the manufacturing andfinancial sectors have completely stalled as these verticalsectors sort out their long-term viability.Nevertheless, survey research indicates that organizationsare looking to the long term by streamlining their IT portfoliosand considering new products that help them optimizetheir IT infrastructure, resulting in smaller but more-strategicpurchases. As a consequence, we expect pent-up demandfor infrastructural, strategic and enterprisewide deploymentsto increase, and to materialize at some point when economicrecovery begins.Overall enterprise software sales for 2010 look positive, but thedrag from the downturn is slowing down the pace of recoveryof the annual growth rate (AGR) through the forecast period. 7
  10. 10. Worldwide Telecommunications OutlookWorldwide Telecommunications OutlookPeter Kjeldsen, Director, Gartner ResearchGartner expects the telecommunications market to declinenearly $79 billion, or -4 percent in 2009. The market is forecastto grow 3.2 percent in 2010, taking the total market to $1.9trillion (see Table 4).TaBle 4Worldwide end-User Spending on Telecommunications(Billions of U.S. Dollars) 007 008 009 010Total Market 1,854 1,958 1,879 1,940Annual Growth (%) – 5.6 -4.0 3.2Source: Gartner (September 2009)Consumers have replaced their mobile handsets less often, andthose who have replaced them have spent less money doing soas more aggressively priced devices have reached the market.Smartphones is the fastest-growing segment and is expected torepresent 15 percent of overall mobile device sales.Consumer spending on both mobile and fixed services remainsfairly resilient to the global economic downturn. However,average revenue per connection will continue to trend downon a global basis in the midterm despite operator attempts touse mobile data to offset price reductions in voice.The enterprise network services segment is being hit by thetight access to capital that will remain in many countriesthrough mid-2010. The recession is lengthening sales cycles,and providers are being forced to offer deeper discounts inthe short term to win business.8
  11. 11. Worldwide Telecommunications OutlookOverall spending in the enterprise network equipment marketwill be driven by changes in gross domestic product (GDP)and employment through 2011, particularly in mature markets.Spending on areas that promise cost savings, such as WANoptimization and Secure Sockets Layer (SSL) virtual privatenetworks (VPNs), will be less influenced by changes in GDPand employment levels.Within the enterprise communications applications segment,telephony is a mature market that typically grows in linewith overall economic growth. Revenue from contact centerinfrastructure will recover somewhat but will lag overalleconomic growth until organizations re-staff call centers upto the capacity of their technology deployments. There willbe a shift from hardware-based desk phones to shipmentsof licenses for software clients for PCs, laptops andsmartphones.The carrier network infrastructure market is suffering a latecyclical impact from the financial crisis, with negative growthin 2009 and 2010. However, the long-term fundamentalsare intact and will drive a moderate rebound of the marketfrom 2011 to 2013. Emerging markets will continue to gainimportance throughout the forecast period.New investments in telecom operations and managementsystems (TOMS) will be primarily driven by business goals ofcost savings, revenue generation, as well as improvements incustomer experience and churn reduction. In the developedmarkets, complex TOMS transformation, modernizationprograms and adoption of new technologies and services willdrive growth. In emerging markets, rapid subscriber growth,outsourcing projects and new communications service providers(CSPs) will drive growth for basic end-to-end solutions. 9
  12. 12. Worldwide IT Services OutlookWorldwide IT Services OutlookKathryn Hale, Vice President, Gartner ResearchAll companies must harness information to create competitiveadvantage. It is no longer possible to leverage informationwithout technology, and both the information to be managedand the supporting technologies are continuously becomingmore complex. Leading-edge IT implementations generallyrequire special expertise from external service providers.Although many businesses are focused on improving internalprocesses and reducing costs, investing in innovation doescontinue. Some businesses still have the resources to investin IT to retain customers and gain competitive advantage;wherever those resources exist, business managementrecognizes that a downturn can be a perfect time to undertakeprojects that impact future growth.Worldwide IT services spending is on pace to total $781 billionin 2009, a 3.5 percent decline from 2008. In 2010, worldwideIT services spending is forecast to reach $816 billion, a 4.5percent increase from 2009 (see Table 5).Many contracts for more-standardized services, such assoftware support, are multiyear and cannot be readilycanceled, which protects revenue in tough times. Global deliverymodels allow buyers to use less-expensive labor, whichsimultaneously increases demand for previously unaffordableservices while reducing spending growth rates forstandardized services that cost less than before.10
  13. 13. Worldwide IT Services OutlookTaBle 5Worldwide end-User Spending on IT Services(Billions of U.S. Dollars) 007 008 009 010Total Market 747 809 781 816Annual Growth (%) – 8.3 -3.5 4.5Source: Gartner (September 2009)Government intervention is a “wild card” in the U.S. andWestern Europe that is currently assumed to be slightlypositive. In the short term, the immediate opportunity isfor consulting outside of IT services. However, as newgovernment policies evolve, we expect to see long-termopportunity for IT services deriving from new regulations andgovernance structures.Most companies are seeking to control labor costs, including ITlabor. Turning to external providers can be an immediate solution.The effects of dampened demand for IT services areexacerbated by intense pricing pressure, which is being metwith deals that reduce scope, move labor to lower-costregions, and in the case of Tier 2 providers, reduced ratesfor existing labor. Overall, we expect price improvements tolag at least a year behind any meaningful economic recovery. 11
  14. 14. Worldwide IT Spending by RegionWorldwide IT Spending by RegionRichard Gordon, Vice President, Gartner ResearchAll regions experienced a decline in IT spending in 2009, withWestern and Eastern Europe recording the biggest declines.Only Japan and Middle East and Africa showed positive andflat growth, respectively (See Table 6).TaBle 6Worldwide end-User Spending on IT Products andServices by Region (Billions of U.S. Dollars)Region 007 008 009 010United States 929 957.2 932.1 958.3Annual Growth (%) – 3.1 -2.6 2.8Canada 74 77.7 71.3 74.7Annual Growth (%) – 4.9 -8.2 4.7Latin America 222 250.7 236.4 257.1Annual Growth (%) – 13.0 -5.7 8.8Western Europe 872 906.0 811.9 836.1Annual Growth (%) – 3.9 -10.4 3.0Eastern Europe 148 170.2 142.6 140.5Annual Growth (%) – 14.7 -16.2 -1.5Middle East and 192 205.7 205.7 217.1AfricaAnnual Growth (%) – 7.3 0.0 5.6Japan 273 301.3 306.7 304.5Annual Growth (%) – 10.4 1.8 -0.7Asia/Pacific 472 503.6 490.9 515.6Annual Growth (%) – 6.8 -2.5 5.0Total 3,156.0 3,372.2 3,197.6 3,304.0Annual Growth (%) – 6.0 -5.2 3.3Source: Gartner (September 2009)1
  15. 15. IT Spending Trends by Vertical IndustryThe global economy is expected to begin a gradual recoverybefore the end of the year. However, the timing and strength ofthe recovery will still vary across regions, with Asia leading theway, the U.S. following and Europe lagging behind. It will alsovary across industries, with consumer markets reviving first,followed by the housing and business equipment sectors.IT Spending Trends by Vertical IndustryJohn-David Lovelock, Vice President, Gartner ResearchThe outlook for IT spending by industry vertical marketsremains on par with overall IT spending. All segments areon pace to decline in 2009 with agriculture, mining andconstruction, financial services and transportation expectedto record the lowest growth rates (see Table 7).Over the course of 2009, a number of factors are shapingoperational and technology priorities across the majorvertical markets. At the forefront, the continuing impact of theeconomic slowdown has forced companies and governmentsto reprioritize spending and shorten goals in this period ofuncertainty. Similarly, vertical market organizations neededtime to assess the impact of the American Recovery andReinvestment Act (ARRA) stimulus legislation and othermajor government funding programs. The prospect of greatereconomic stability, and possible recovery, will likely drive anuneven pace of advancement by vertical market and usher innew technology modernization priorities within those industries. 1
  16. 16. IT Spending Trends by Vertical IndustryTaBle 7IT Spending by Industry Vertical Markets Worldwide(Millions of U.S. Dollars)Vertical 007 008 009 010Financial 524,120 548,025 502,616 515,927ServicesPublic Sector 438,829 464,288 443,368 459,969Manufacturing 448,461 470,606 433,244 436,024Communications 202,325 215,060 201,882 206,386Retail 216,822 226,815 210,816 214,161Services 171,459 182,374 172,061 175,046Utilities 115,562 122,169 114,306 118,218Transportation 103,522 108,565 99,842 101,711Healthcare 79,592 85,058 79,798 82,207Agriculture, 27,509 27,962 25,391 25,805Mining, andConstructionGrand Total 2,328,200 2,450,920 2,283,325 2,335,453Source: Gartner (October 2009)In the midst of many postponed, canceled or restructured ITprojects in financial services, new sets of priorities and strategieswill become more coherent toward the end of 2009. Movementtoward SaaS and cloud computing, shared services, and moreselective outsourcing will take firmer shape as near-termpriorities to address constrained IT budgets.1
  17. 17. IT Spending Trends by Vertical IndustryAlthough federal government IT spending continues to rise,Q409 represents the first quarter of government fiscal 2010.Historically, this represents the second-most-active quarterof government spending, and this will likely continue thisyear. Major focus on civil side requirements and emergingcybersecurity requirements will drive spending.In the communications sector, next generation networksand mobile broadband initiatives in Long Term Evolution andWiMAX investment will continue as telecom carriers continueto ramp up fourth-generation, high-speed wireless data accessservices, albeit at a subdued pace. Other areas of spendinginclude BPM, data management, and efforts to increase anddeliver enterprise managed services on IP networks.The ARRA stimulus dollars focused on the healthcare markethave had an undesired effect on the market as a whole. Manycare delivery organizations (CDOs) have put new projects onhold, partly due to cash-flow concerns and partly to ensurethat new initiatives will meet meaningful use guidelines yet tobe published. Selective thawing in frozen IT budgets will occurby Q409. However, executive pressure on operational budgetsand a concentrated focus on cash-flow optimization strategieswill remain the norm through the remainder of 2009, with somegrowth returning to healthcare IT spending in 2010. 1
  18. 18. IT Metrics: IT Staffing Levels for 010IT Metrics: IT Staffing levels for 2010Kurt Potter, Director, Gartner ResearchBecause of the worldwide economic recession, manyorganizations have already cycled through various IT staffingchanges that were defensive in nature, often short-sightedand aligned with an IT strategic plan that was misaligned to therealities of recession. Often, IT staffing changes were off planand related to overreaction to the panic that occurred duringthe depths of this recession.Since many enterprises choose January 1 as the beginning oftheir financial fiscal year, July 1 often heralds the official startof the six-month IT budget cycle in preparation for 2010 ITstrategic plans. During this annual planning process, manyIT leaders will have to live with the shortcomings of previous ITstaffing decisions and take corrective action to prepare for thereturn to growth.Although IT staffing-level planning for 2010 should be fardifferent from the IT staff actions that organizations have takenso far in this recession, it is necessary to put into perspectivethe typical levels of cuts and increases that enterprises haveexperienced in 2008 and 2009.We polled 185 decision makers about changes in IT staffdue to this economic recession. As shown in Table 8, whenwe asked, “What is the current impact on your IT workforce(internal FTEs and contract labor) due to this economicrecession?” we discovered that the survey showed only 8.1percent of organizations increased their head count during thisrecession, with only 0.5 percent stating that they increasedhead count more than 15 percent. Conversely, 91.9 percenteither claimed declining or flat IT staffing levels, with 62.7percent stating they showed reduced IT staffing levels. Thelargest response category was 50.3 percent stating they cutIT head count by between 1 percent and 15 percent overprevious levels (see Table 8).1
  19. 19. IT Metrics: IT Staffing Levels for 010TaBle 8Impact on IT Workforce Due to This economicRecessionIT Staff Change Opinions Percent of RespondentsCutting IT head count by 1% to 1% 50.3Cutting IT head count by more than 1% 12.4Increasing IT head count by 1% to 1% 7.6Increasing IT head count by more than 1% 0.5No head count increase or decrease 29.2Source: Gartner (June and July 2009)The severity of this recession may cause a long-term andorganic increase in the size of the contract labor workforcein many organizations and result in a permanent decrease inthe percentage of their workforce that are internal full-timeequivalents (FTEs), which now stands at 77 percent. This isdue mostly to continuation of caps on new headcount hiringthat is compensated for with use of contract labor.At an average of 36 percent, IT personnel salaries and benefitstend to be the largest line item for IT spending. Due to therecession, those organizations that have policies of preservingstaff will show levels as high as 75 percent when combinedwith rapid declines in other IT budget categories. In knowledgeworker-intense industries like professional services, thepercentage devoted to IT personnel salaries and benefits willtend to be higher than the norm, even in a recession.CIOs and other IT leaders must consider many other markettrends and assumptions during the next six months duringthe IT planning cycle for 2010. Since each industry has itsown dynamics, and comparison of metrics is often more artand politics than a true science, IT leaders should be prudentin how they apply these trends to their planning, and evendisregard those trends that do not apply to them. 17
  20. 20. CIO Agenda 010CIO agenda 2010Mark McDonald, Group Vice President and Head ofResearch, Gartner Executive ProgramsLeading in 2009 was relatively simple as economic conditionsheaded in one direction. Now CIOs face an array of business,operational, technical and strategic challenges in 2010 asconditions may or may not improve. 88% of enterprisesreported reducing the IT budget during 2009. Even with strongincreased revenue in 2010, CIOs will face the future withessentially the same resource levels they had in 2006 or 2007.CIOs report that unlike past recessions, they are being pulledin two directions at once. The business needs cost savingsto protect financial results—yet it also needs new solutions toretain current and attract new customers.Cost reduction challenges reflect the enterprise’s overall needto better match resources to revenues. Declining revenues,in some cases by more than 30%, require adjusting everyresource in the company—including IT.Value creation, particularly of the type created by IT, is actuallyincreasing in this environment for several reasons. First, thebusiness will often turn to IT solutions to help reduce its owncost structure. Second, revenue pressures place a premiumon delivering new features to retain current customers andgrow market share. Finally, information technologies such asWeb 2.0 and analytics continue to make their way into thebusiness, requiring new IT capabilities.The need to improve business performance is changing theshape of business demand for IT to demonstrate its value.Traditional IT measures and metrics related to IT operationalperformance and cost are increasingly less effective.Executives want to see business impact measures in one ormore of these areas.18
  21. 21. CIO Agenda 010CIOs should reassess their metrics and scorecards and look toconnect their IT operations and solutions to positive changesin these areas.The 2009 CIO Agenda, based on a worldwide survey of 1,527CIOs, was conducted by Gartner Executive Programs inlate 2008 and represents CIO budget plans reported at thattime. Flat IT budgets were found across enterprises in NorthAmerica and Europe, with slight increases in Latin Americaand a slight decrease in Asia/Pacific. The CIOs surveyedrepresent more than $138 billion in corporate and publicsector IT spending, encompassing 1,527 enterprises across48 countries and 30 industries.The survey showed that senior enterprise executives recognizethat IT’s contribution to economic performance extendsbeyond managing expenditures. They expect IT to play a rolein reducing enterprise costs, not merely with cost cutting butby changing business processes, workforce practices andinformation use. The business priorities in Table 9 reflectthese expectations.TaBle 9Top 10 Business and Technology Priorities in 2009Top 10 Business Priorities RankingBusiness process improvement 1Reducing enterprise costs 2Improving enterprise workforce effectiveness 3Attracting and retaining new customers 4Increasing the use of information/analytics 5Creating new products or services (innovation) 6Targeting customers and markets more effectively 7Managing change initiatives 8Expanding current customer relationships 9Expanding into new markets and geographies 10 19
  22. 22. CIO Agenda 010TaBle 9 (contined)Top 10 Business and Technology Priorities in 2009Top 10 Technology Priorities RankingBusiness intelligence 1Enterprise applications (ERP, CRM and others) 2Servers and storage technologies (virtualization) 3Legacy application modernization 4Collaboration technologies 5Networking, voice and data communications 6Technical infrastructure 7Security technologies 8Service-oriented applications and architecture 9Document management 10Source: Gartner Executive Programs (January 2009)Note: 2010 CIO Agenda survey results to be published in January 2010Meeting the challenges of 2010 will require CIOs to makeharder decisions that impact more than just the IT organization.They will need to lead these resources to create results thatgo beyond their own productive capacity.The combination of an efficient and responsive IT resource basegives the CIO the ability and capacity to focus on the enterprise,its customers and offerings. This comes in the form of drivingsustained financial and operational improvements as well asfocused market-based innovation.0
  23. 23. How Will the RecoveryImpact Your IT Spendin 2010?Get the integrated perspective only Gartnercan provide!Find out how you can gain access to ourin-depth data reports as well as objective,actionable insight to help drive the success ofyour key initiatives. Visit e-mail note: the market is volatile and Gartner is constantlyevaluating the latest market conditions. Many of these statisticsare updated quarterly, so we encourage you to check back withGartner each quarter for the latest research and analysis.
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