1. Customers' Awards 2011
1

2. Best airport
“ Airport team very
courteous and helpful.
Going through departures
very efficient and
professional ”
2

3. Best airport
2011 Shortlist
3

4. Best airport
and the winner is...
4

5. Best airport hotel
“ A well recommended way
to start your holiday,
minutes from the airport
with a regular, well-run
shuttle bus ”
5

6. Best airport hotel
2011 Shortlist
6

7. Best airport hotel
and the winner is...
7

8. Best airport hotel restaurant
“ The best tuna nicoise I
ever tasted!
Fantastic restaurant! ”
8

9. Best airport hotel restaurant
2011 Shortlist
9

10. Best airport hotel restaurant
and the winner is...
10

11. Best airport hotel for families
“ The family room was
awesome.
Very comfortable stay.
Valet parking. Definitely
recommend ”
11

12. Best airport hotel for families
2011 Shortlist
12

13. Best airport hotel for families
and the winner is...
13

14. Best airport car park
“ Easy service to use -
fast, efficient and super
service ”
14

15. Best airport car park
2011 Shortlist
15

16. Best airport car park
and the winner is...
16

17. Best airport lounge
“ Superb - puts you in the
holiday mood straight away.
Have recommended it to
other people ”
17

18. Best airport lounge
2011 Shortlist
18

19. Best airport lounge
and the winner is...
19

20. Most inspirational travel film
Sponsored by
20

21. Most inspirational travel film
2011 Shortlist
21

22. Most inspirational travel film
Shirley Valentine
22

23. Prize draw
London theatre break
23

24. Best airline for travelling with babies
“ We travelled with a 10-
month-old and the crew did
everything they could to
help us ”
24

25. Best airline for travelling with babies
2011 Shortlist
25

26. Best airline for travelling with babies
and the winner is...
26

27. Best airline for travellers with disabilities
“ I witnessed first hand
the assistance the crew
gave to a disabled
traveller, which in my
eyes was faultless ”
27

28. Best airline for travellers with disabilities
2011 Shortlist
28

29. Best airline for travellers with disabilities
and the winner is...
29

30. Best airline cabin crew
“ The cabin crew are their
biggest asset, always happy
and helpful! ”
30

31. Best airline cabin crew
2011 Shortlist
31

32. Best airline cabin crew
and the winner is...
32

33. Best airline for value for money
“ Great value and
they don’t
compromise their
customer service ”
33

34. Best airline for value for money
2011 Shortlist
34

35. Best airline for value for money
and the winner is...
35

36. Best airline
“ Amazing!
They treat all passengers
first class ”
36

37. Best airline
2011 Shortlist
37

38. Best airline
and the winner is...
38

39. Best travel guide publisher
“ A very useful little book
and well worth buying ”
39

40. Best travel guide publisher
2011 Shortlist
40

41. Best travel guide publisher
and the winner is...
41

42. Customers' Awards 2011
Thank you
42