Embiggen Your Knowledge: How Cromulent Design Would Make The Simpsons Less Funny
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The focus of this talk was on working with users while both researching and designing.
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Embiggen Your Knowledge: How Cromulent Design Would Make The Simpsons Less Funny
- 23. fin 23 Tuesday, February 2, 2010
Editor's Notes
- Matt was co-inspiration for this talk. He couldn’t be here today as he had to deliver a pizza.
- Sometimes you have to treat users like children. Children you care for and want to succeed, but that tend to be whiny and want more than you can give them.
- Empathy. Sympathy. Anyathy. At some level you need to connect with users. Your job in working with them is more to understand than to be understood.
- They lie to protect their jobs, knowledge, screw with things... Always take with a grain of salt what a user says.
- Again, it’s about understanding. If you can’t see the world how your users see it (or close to) how do you propose to design?
- Identify who you need to listen to, then do it. Sounds simple, but in practice it can be difficult.
- We all know the difference between an open-ended and a closed-ended question. Until it comes time to interview users.
- PD typically tries to involve all stakeholders, but here we focus solely on the end user.
- Two recommended books. 1) User and Task Analysis for Interface Design. 2) Observing the User Experience. Yes, that is an ordered list.