Insurtech - Connected Insurance Observatory

Matteo Carbone
Matteo CarboneInsurtech Thought Leader, Keynote speaker and writer on insurance innovation
Observatory on Telematics, Connected
Insurance & Innovation
Matteo Carbone
Principal, Bain
Founder and Responsible of the Connected Insurance Observatory
The Observatory
2
• Data provided by Internet of Things represent an extraordinary
opportunity for Companies in order to:
- Improve risk selection
- Innovate pricing definition processes
- Sell additional services (following to the de-risking process on several
lines)
- Move from just paying claims to a more proactive role, fundamental
element for profitability improvements
- Engage customers (enhance communication frequency and value)
• The approach has been concretely used (in Italy but also within
other markets) in car insurance business (black box)
• Italian insurance market, pioneer in motor business:
- Has a relevant experience either in terms of penetration (~16%
penetration) or in defining the approach to the market
- Is going into the next innovation wave with home (>60.000 insurance
contracts with a gateway and sensors) and health telematics offering
definition
• Telematics, Connected Insurance & Innovation
Observatory is aimed at spreading innovation culture
over the insurance market with the associates, allowing
them to get a great opportunity
The Observatory
2
• Data provided by Internet of Things represent an extraordinary
opportunity for Companies in order to:
- Improve risk selection
- Innovate pricing definition processes
- Sell additional services (following to the de-risking process on several
lines)
- Move from just paying claims to a more proactive role, fundamental
element for profitability improvements
- Engage customers (enhance communication frequency and value)
• The approach has been concretely used (in Italy but also within
other markets) in car insurance business (black box)
• Italian insurance market, pioneer in motor business:
- Has a relevant experience either in terms of penetration (~16%
penetration) or in defining the approach to the market
- Is going into the next innovation wave with home (>60.000 insurance
contracts with a gateway and sensors) and health telematics offering
definition
• Telematics, Connected Insurance & Innovation
Observatory is aimed at spreading innovation culture
over the insurance market with the associates, allowing
them to get a great opportunity
Joined the top European Insurance Groups
4
• Generali Group and Europ
Assitance
• Gruppo Poste Vita
• Axa Group
• Allianz Global Assistance
• Gruppo Reale Mutua
• Groupama
• Sara
• Credit Agricole Assurance
• Swiss Re
• Munich Re
• RGA
• Helvetia
• HDI
• ITAS
• RBM Salute
• Ageas
• IMA
• Aviva
• Cardif
• AIOI NISSAY
DOWA
• ACE
• Filo Diretto
• La Parisienne
Black-box
4,8 Millions of insurance
black boxes fitted in the
cars are going around
Italy any day
4,8
Penetration
Telematics represent 16% of
the auto insurance contracts
sold and renewed at Q4 '15
16%
Best practice
One of the main Italian insurance
Groups reached a penetration
greater than 40% on his auto
insurance portfolio
>40%
Source: Bain estimations based on "Observatory on telematics, connected insurance & innovation" data
Insurers
26 Insurers are offering a
motor third part liability cover
telematics based on the
Italian market
26
We started from the Italian insurance telematics
experience…
65% NOW!
65% of the Insurers at the Connected Insurance
Observatory have already seen a material impact
of telematics on the Italian auto insurance market
5
…an unique experience worldwide
2012
2015
ITALY US UK
4,8 M connected
cars on'15
3,3 M connected
cars on'15
0,6 M connected
cars on'15
Source: Connected Insurance Observatory estimates
Leave-in
Roll-over
6
Where do you think the sector is so far in the race towards IoT implementation?
(business lines different from auto insurance)
Source: Connected Insurance Observatory
Italian Market is starting the insurance IoT adoption
(survey to the Insurers joined the Connected Insurance Observatory)
The industry is already
embaracing this change
The next 12 months will
be critical
This is a long term goal
Not clear the applicability
It will never become reality
29%
45%
24%
2%
0%
7
• 5 HOME INSURANCE
TELEMATICS PRODUCTS
ALREADY EXISTING
AND 3+ ONGOING
PILOTS
• 2 HEALTH INSURANCE
TELEMATICS PRODUCT
ALREADY EXISTING
AND 3+ ONGOING
PILOTS
We strongly believe that the successful experience on
motor telematics can be extended to other business
lines
8
The scope of the Observatory is the Insurance IoT
Connected insurance:
9
any insurance solution based
on sensors for collecting data on the
state of an insured risk
and telematics for remote transmission
and management of the data collected
The goal of the Observatory is to spread the
innovation culture over the insurance market
Objectives
10
Rationalize the knowledge and
represent the state of the art
innovation
Give a critical reading of the key
trends and spread the culture of
innovation
Stimulate the discussion on
the key challenges common
across the industry
Activity
plan
Gen Feb Apr Jun OctSepMay JulMar
First research strream Second research stream Third research stream
Jul May Jun
Research
One to one meeting with the
Observatory participants
Output
Nov
Nov
The Observatory is available to share with
Connected Insurance's Stakeholders an innovative
think tank
1
1
11
Rationalize the knowledge and represent the state
of the art innovation
12
The Observatory is available to share with
Connected Insurance's Stakeholders an innovative
think tank
13
Give a critical reading of the key trends and
spread the culture of innovation
14
The Observatory is available to share with Connected
Insurance's Stakeholders an innovative think tank
15
Stimulate the discussion on the key challenges
common across the industry
Privacy Rules
Data portability
Data standardization
…
Data Ownership
Fonte: Osservatorio Bain Telematics, Connected Insurance & Innovation 16
Cyber risk
Connected insurance landscape
Motor Ecosystem
E-health Ecosystem
Insurance
Company
Client
Security
Thermostat
Water Detection
Smoke Detection
Energy
management
Appliances control
Infotainment
Wearable
Remote monitoring
Remote health advice
Smartwatch
Wellnessapp
Self
quantification
EMRs
E-shop food & grocery
E-pharmacyEducation
Navigation
Infotainment Road/park charging
Diagnostic &
maintenance
Crashassistance
Education
eCalls
Stolen vehicle recovery
Domotics Ecosystem
Data
We address four thematic areas in each of the three
plenary meetings
17
The new challenge
of connected
insurance
The impact of connected
insurance on risk
selection and claims
Connected insurance:
customer relations and
customer engagement
The risks of connected
insurance: privacy, data
ownership, cyber risk
• Scoping of the connected insurance interest
• Representation of the state of adoption
• Analysis of the challenges and opportunities , in place and in
perspective , of all the main business areas
• The impact of innovation:
– on selection processes of differentiation and customization of risks
– on risk-based pricing approaches
– on loss control through the mitigation levers of risk and
optimization of claims management processes
• The connected insurance can:
– change the relationship with customers
– improve understanding between contracting parties by reducing the
mutual information asymmetries
– provide value-added services
– increase loyalty and insured's empowerment in favor of behaviors
and lifestyles more aware and responsible
• Focus on the critical issues, constraints and operational tests
that the connected insurance foresees in terms of :
– compliance
– information technology
– operational risks relating to managing security and confidentiality of
processed data
1
2
3
4
Some quotes from the participants to the first edition
18
Thank you for providing a space where lots of insightful ideas about our industry
could be shared and discussed openly. I found the sessions very interesting!
System Integrator
Great platform for engage and discuss a wide range of topics and ideas that
will impact all of us in the insurance industry soon.
Reinsurer
The Observatory created more value month by month…it is really useful have a
systematic representation of topics we deal with daily but we was missing to
rationalize
Insurer
The initiative provided though-provoking contents. The deep dive sessions were
clear and stimulated great engagement within the organization
Insurer
Relevant opportunity to approach unique contents about connected insurance –
both from actuarial angle and customer angle - and to discuss them with
Insurance Executives, Associations and the Regulator
IT provider
Contacts
19
Matteo Carbone
Principal in Bain & Company's Financial Services
Founder and Responsible of the Connected Insurance Observatory
Top 50 InsurTech Influencer
Matteo.carbone@bain.it
+393346220378
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Insurtech - Connected Insurance Observatory

  • 1. Observatory on Telematics, Connected Insurance & Innovation Matteo Carbone Principal, Bain Founder and Responsible of the Connected Insurance Observatory
  • 2. The Observatory 2 • Data provided by Internet of Things represent an extraordinary opportunity for Companies in order to: - Improve risk selection - Innovate pricing definition processes - Sell additional services (following to the de-risking process on several lines) - Move from just paying claims to a more proactive role, fundamental element for profitability improvements - Engage customers (enhance communication frequency and value) • The approach has been concretely used (in Italy but also within other markets) in car insurance business (black box) • Italian insurance market, pioneer in motor business: - Has a relevant experience either in terms of penetration (~16% penetration) or in defining the approach to the market - Is going into the next innovation wave with home (>60.000 insurance contracts with a gateway and sensors) and health telematics offering definition • Telematics, Connected Insurance & Innovation Observatory is aimed at spreading innovation culture over the insurance market with the associates, allowing them to get a great opportunity
  • 3. The Observatory 2 • Data provided by Internet of Things represent an extraordinary opportunity for Companies in order to: - Improve risk selection - Innovate pricing definition processes - Sell additional services (following to the de-risking process on several lines) - Move from just paying claims to a more proactive role, fundamental element for profitability improvements - Engage customers (enhance communication frequency and value) • The approach has been concretely used (in Italy but also within other markets) in car insurance business (black box) • Italian insurance market, pioneer in motor business: - Has a relevant experience either in terms of penetration (~16% penetration) or in defining the approach to the market - Is going into the next innovation wave with home (>60.000 insurance contracts with a gateway and sensors) and health telematics offering definition • Telematics, Connected Insurance & Innovation Observatory is aimed at spreading innovation culture over the insurance market with the associates, allowing them to get a great opportunity
  • 4. Joined the top European Insurance Groups 4 • Generali Group and Europ Assitance • Gruppo Poste Vita • Axa Group • Allianz Global Assistance • Gruppo Reale Mutua • Groupama • Sara • Credit Agricole Assurance • Swiss Re • Munich Re • RGA • Helvetia • HDI • ITAS • RBM Salute • Ageas • IMA • Aviva • Cardif • AIOI NISSAY DOWA • ACE • Filo Diretto • La Parisienne
  • 5. Black-box 4,8 Millions of insurance black boxes fitted in the cars are going around Italy any day 4,8 Penetration Telematics represent 16% of the auto insurance contracts sold and renewed at Q4 '15 16% Best practice One of the main Italian insurance Groups reached a penetration greater than 40% on his auto insurance portfolio >40% Source: Bain estimations based on "Observatory on telematics, connected insurance & innovation" data Insurers 26 Insurers are offering a motor third part liability cover telematics based on the Italian market 26 We started from the Italian insurance telematics experience… 65% NOW! 65% of the Insurers at the Connected Insurance Observatory have already seen a material impact of telematics on the Italian auto insurance market 5
  • 6. …an unique experience worldwide 2012 2015 ITALY US UK 4,8 M connected cars on'15 3,3 M connected cars on'15 0,6 M connected cars on'15 Source: Connected Insurance Observatory estimates Leave-in Roll-over 6
  • 7. Where do you think the sector is so far in the race towards IoT implementation? (business lines different from auto insurance) Source: Connected Insurance Observatory Italian Market is starting the insurance IoT adoption (survey to the Insurers joined the Connected Insurance Observatory) The industry is already embaracing this change The next 12 months will be critical This is a long term goal Not clear the applicability It will never become reality 29% 45% 24% 2% 0% 7 • 5 HOME INSURANCE TELEMATICS PRODUCTS ALREADY EXISTING AND 3+ ONGOING PILOTS • 2 HEALTH INSURANCE TELEMATICS PRODUCT ALREADY EXISTING AND 3+ ONGOING PILOTS
  • 8. We strongly believe that the successful experience on motor telematics can be extended to other business lines 8
  • 9. The scope of the Observatory is the Insurance IoT Connected insurance: 9 any insurance solution based on sensors for collecting data on the state of an insured risk and telematics for remote transmission and management of the data collected
  • 10. The goal of the Observatory is to spread the innovation culture over the insurance market Objectives 10 Rationalize the knowledge and represent the state of the art innovation Give a critical reading of the key trends and spread the culture of innovation Stimulate the discussion on the key challenges common across the industry Activity plan Gen Feb Apr Jun OctSepMay JulMar First research strream Second research stream Third research stream Jul May Jun Research One to one meeting with the Observatory participants Output Nov Nov
  • 11. The Observatory is available to share with Connected Insurance's Stakeholders an innovative think tank 1 1 11
  • 12. Rationalize the knowledge and represent the state of the art innovation 12
  • 13. The Observatory is available to share with Connected Insurance's Stakeholders an innovative think tank 13
  • 14. Give a critical reading of the key trends and spread the culture of innovation 14
  • 15. The Observatory is available to share with Connected Insurance's Stakeholders an innovative think tank 15
  • 16. Stimulate the discussion on the key challenges common across the industry Privacy Rules Data portability Data standardization … Data Ownership Fonte: Osservatorio Bain Telematics, Connected Insurance & Innovation 16 Cyber risk Connected insurance landscape Motor Ecosystem E-health Ecosystem Insurance Company Client Security Thermostat Water Detection Smoke Detection Energy management Appliances control Infotainment Wearable Remote monitoring Remote health advice Smartwatch Wellnessapp Self quantification EMRs E-shop food & grocery E-pharmacyEducation Navigation Infotainment Road/park charging Diagnostic & maintenance Crashassistance Education eCalls Stolen vehicle recovery Domotics Ecosystem Data
  • 17. We address four thematic areas in each of the three plenary meetings 17 The new challenge of connected insurance The impact of connected insurance on risk selection and claims Connected insurance: customer relations and customer engagement The risks of connected insurance: privacy, data ownership, cyber risk • Scoping of the connected insurance interest • Representation of the state of adoption • Analysis of the challenges and opportunities , in place and in perspective , of all the main business areas • The impact of innovation: – on selection processes of differentiation and customization of risks – on risk-based pricing approaches – on loss control through the mitigation levers of risk and optimization of claims management processes • The connected insurance can: – change the relationship with customers – improve understanding between contracting parties by reducing the mutual information asymmetries – provide value-added services – increase loyalty and insured's empowerment in favor of behaviors and lifestyles more aware and responsible • Focus on the critical issues, constraints and operational tests that the connected insurance foresees in terms of : – compliance – information technology – operational risks relating to managing security and confidentiality of processed data 1 2 3 4
  • 18. Some quotes from the participants to the first edition 18 Thank you for providing a space where lots of insightful ideas about our industry could be shared and discussed openly. I found the sessions very interesting! System Integrator Great platform for engage and discuss a wide range of topics and ideas that will impact all of us in the insurance industry soon. Reinsurer The Observatory created more value month by month…it is really useful have a systematic representation of topics we deal with daily but we was missing to rationalize Insurer The initiative provided though-provoking contents. The deep dive sessions were clear and stimulated great engagement within the organization Insurer Relevant opportunity to approach unique contents about connected insurance – both from actuarial angle and customer angle - and to discuss them with Insurance Executives, Associations and the Regulator IT provider
  • 19. Contacts 19 Matteo Carbone Principal in Bain & Company's Financial Services Founder and Responsible of the Connected Insurance Observatory Top 50 InsurTech Influencer Matteo.carbone@bain.it +393346220378