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Boston Marathon Bomb Explosion - The first hours

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Crisis management case study

Published in: Business, News & Politics
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Boston Marathon Bomb Explosion - The first hours

  1. 1. BOSTON BLASTSTHE NEXT HOURTHE FIRST RESPONSE
  2. 2. FIRST MOVES• Selection of the team that is going to handle the situation• Meeting of the team and task assessmentTHE TEAMSECURITY - CONTROL• Check that the security systems(cameras, alarms, intercommunication, fire security) are allfunctioning• Check that the Centre of Crisis Management is fullyequipped and ready to use
  3. 3. EVALUATING THE SITUATION1. Evaluate the facts twice. Without panicking.2. Evaluate the level of crisis.3. Contemplate the worst scenario: A lot of dead and injuredpeople, panic of the crowd, loss of control, moreattacks, insecurity, fear, inability of hospitals to handle thesituation, constant intervention of the media.4. Indication of the parts involved• Media (Both American and foreign)• Civilians• Government• AuthoritiesStage of crisis – Class III
  4. 4. MANAGEMENT OF THE PARTS INVOLVEDMEDIA• We communicate via press release IMMEDIATELY• We are the ones that present the news first• We make a statement representing the American government• It is our responsibility to inform, reassure and make clear that the Americannation is still united and strong• Accept the situation, make sure that everything is under control andinvestigations have already startedCIVILIANS• We communicate via TV broadcast• It is our responsibility to inform, reassure and make clear that theAmerican nation is still united and strong• Accept the situation, make sure that everything is under control andinvestigations have already started
  5. 5. AUTHORITIES• We communicate with the superiors.• We give all the information we have• We order the authorities to ensure that there is nodanger of more attacks and start handling the situationGOVERNMENT• We stress out the danger without trying to reassure.• We keep up with all the new informaton
  6. 6. RISK ASSESSMENT1. We DON’T HAVE TIME for a detailed analysis.We need to react immediately2. Who is in danger? Civilians, government, everyone!3. Make sure that the media is informed and hastransmitted the message we want4. Make sure that the authorities are informed and arein action5. Is there real danger? YES.6. We have to show that the American government isalert and is taking care of the situation. The civIlianMUST feel protected.
  7. 7. THANK YOU FOR YOUR TIME!Paraskevi GeorgiouAthina KarakostaEirini MartakiLinda MataMaria LoufardakiCRISIS MANAGEMENT LABPANTEION UNIVERCITYPROFESSOR: MANIA XENOUCOORDINATOR: BETTYTSAKARESTOU

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