Landis+Gyr implemented an intranet and extranet using SharePoint to maximize collaboration and meet stakeholder needs. They analyzed requirements, designed wireframes, and implemented in phases over 15 months. The intranet provided portals, news, and document sharing. The extranet extended collaboration to customers and partners through team sites and access to product information. Enhancements included custom views and improved security. The solutions improved relationships, reduced IT involvement, and provided a self-service platform for internal and external users.

1. An Intranet & Extranet Case Study
Fungai Alexander Mapondera
© Landis+Gyr | October 1, 2015 | PUBLIC
Maximizing UX to meet Different Stakeholder
Expectations in a Customized Common Platform
@SavileImage
https://ch.linkedin.com/in/mapondera

2. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC 2
Who we are?

3. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Our offering
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Software energy
management systems
Communication
technologies
Services and trainingsSmart energy meters

4. Landis+Gyr is…
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 Proven success with more than 3,500
utilities of all sizes around the world
 Largest installed base
- >300m devices installed
- >50m multi utility smart meters & 100
AMI systems deployed
- >14m meter points under managed
services
Industry’s largest R&D resources
- 1,200+ engineers & 10% of revenues

5. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Facts & Figures BY 2014/15
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Key figuresSales by region
Total sales:
1,519 billion
USD
Asia
Pacific
51%
15%
34%
Americas
(North &South
America)
EMEA
(Europe, Middle
East, Africa)
2014/15 2013/14
Sales 1,519 mUSD 1,539 mUSD
R&D in % of Sales 9.7% 8.4%
Manufacturing sites 16 16
R&D centers 25 19
Sales offices 73 73
Employees 5,700 5,500

6. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Dedicated to Customers and to Technology
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Headquarters
R&D Centers
Manufacturing–Dedicated Assembly
Manufacturing–High Volume
Sales point presence
Northfields, UK
Montluçon, FRA
Zug, SWI
Nuremberg, GE
Corinth, GR Baddhi, IND
Kolkata, IND
Zhuhai, CHN
Pequot Lakes, MN
Reynosa, MEX
Isando, RSA
Melbourne, AUS
Sydney, AUS
Alpharetta, GA
Jyskä, FIN
Stockport, UK
Noida, INDSan Antonio, TX
Curitiba, BRA
Bloomington, MN
Americas
26%
EMEA 32%
Tokyo, JAP
Holte, DK
Lafayette, IN
Raleigh; NC
Fortaleza, BRA
Lenexa, KS
Prag, CZE
Ostrava, CZE
Sevilla, ESP
Asia Pacific
42%
1’200 engineers in 25 R&D centers

7. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Selection of key customers in EMEA
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100k E2E
solution
260k mp’s E2E solution for
electricity and district heat
16m electricity
and gas meters
1.7m smart meters
630k mp’s and
HES solution
210k mp’s E2E solution with
10 years managed services
End-to-end solution with SAP
integration & load management
Meters & DCs for Pilot and
28% of first roll-out portion
>800k mp’s with
PRIME PLC
160k mp’s end-to-end
solution for electricity and district heat
56k mp’s ICG
solution with
SAP integration
HES solution and Smart
Meters with G3 PLC

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History: Constraints of an open
source platform

9. Typical news flow…

10. Typical engagement news flow…

11. Typical department portal…

12. Product portfolio portal…

13. Typical document sharing…

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Website Baker: The Pains & Joys
The Pains
 No possibility for collaboration
 No governance structure
 Unclear ownership
 Liberal approach to corporate branding
 Ad-hoc optimization
The Joys
 Easy to use - WYSIWYG
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Collaboration: Embracing a new
approach

17. Understand how people work…
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Interviews
Surveys

18. Brain storming with stakeholders…
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19. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Aspirations…
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Global news
platform
Collaboration
Simplified
content
management
Social
Unified look
and feel
Easy
navigation
Search
functionality
Video
capabilities

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Developing wire frames…
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21. Developing wire frames…
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22. Developing wire frames…
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23. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
All stakeholders catered for…?
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24. Example of a popular page…
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25. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Implementation process…
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• Guides
• Go-Live
• Optimize
• UAT
• Feedback
• Training
• Design
• Build
• Set-up
• Discuss
at micro
level
• Content
audit

26. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Overcoming challenges…
 Educating key stakeholders
– Power users (first point of contact)
– IT Service desk (when to consider bringing in external support)
 Best use cases of SharePoint platforms
 Clear differentiation of department portals and team spaces
– Accessibility
– Look and feel
– Content prioritization
– Overall governance
 User centric approach
 Easy administration
 Explore more uses with SharePoint – possibilities are endless
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27. Regional Intranets today…

28. Country Intranets today…

29. Department portals today…

30. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Collaboration team site today…

31. Product Portfolio Info today…

32. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Product documentation today…

33. • Understand product document processes
• Minimize or eliminate human intervention
• Retain empowerment on SmarTeam PDM
• Educate Product Managers and their Key customers – alleviate
fears
• Culture change – mindset and behaviour
• People tend to think what are they being made to give up
Source Image 1: Department of Labor, Bureau of Labor and Statistics. Source Image 2: Age demographics at Tennessee Valley Authority, TVA
Unique Product Portfolio Info users…

34. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
SharePoint Intranet Realized
Time to market
 Approximately 15 months
Advantages of introducing the platform to employees
 Little or no IT intervention
 Direct empowerment of power users and ease of contact with end users
 Increased up take of different depart portals and consumption of content
due to easy to use portals
 Increase in collaboration spaces set up (at least 50 in one region)
 Easy to use search functionality – at least 49% use search as an entry point
 One stop news publishing globally
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Extended journey into SharePoint
Extranet – Release 1

37. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Rolling out the Extranet: Collaboration
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Time to Market Challenges
• Multiple time zones
• Solution design in one location
• Working culture

38. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Building Release 1: Collaboration
 Translating existing relationships and collaboration tendencies
happening between employees and external stakeholders
 Seamless integration with Intranet and Website
 Access to core systems i.e. CRM etc.
 Extranet as a driver of CRM efficient customer, partners and staff
data management
 Integration with eService platform
 Processes for team space request and access
 User support process
 Defining governance model (who, what, how)
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39. Insight into Landis+Gyr Extranet…
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Accessible easily via
Website & Intranet

40. User dashboard…
Will be adapted to take into
account introduction of Product
Portfolio Information

41. Collaboration team spaces over view…
Over 40 collaboration team spaces
on the Extranet

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Extended journey into SharePoint
Extranet – Release 2 (in progress)

44. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Building Release 2: Extended Collaboration with
Product Portfolio
 Enhancing work space management
 Easily introduce new users to team space – reduce steps and
optimize connection to CRM directly
 Enhanced security of work spaces
 Overall simplified user management – multiple handling
 Expose Intranet product portfolio onto Extranet
 Allow content editors and Product Managers to select which
documents on Intranet should be made available on Extranet
(collaboration team spaces and customized ‘My Products’ view)
 Product tagging against an account
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45. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Enhancements in collaboration team spaces…

46. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Enhancements in collaboration team spaces…

47. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Introducing custom Product Portfolio Info…

48. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
On course to realizing Release 2
Advantages of introducing Extranet to customers
 Enhanced relationship between Landis+Gyr and current customer base
 Integrated e-Service tool helps customers talk to Landis+Gyr more
 Competitors not providing same level of interaction with customers
 Professional and secure environment
Positives from an internal stakeholder perspective
 Overall easy collaboration with document management
 No significant IT involvement – self serving solution
 Retain customers for longer
 Easy access without need for VPN
 Comprehensive on-going after sales service
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49. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC 49
Key take aways

50. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Meeting different stake holder expectations
1. Don’t be tool/technology centric – understand what the needs are first
2. Engage with the prospective users of the platform – understand their
needs, concerns etc.
3. Empower users to positively contribute – share knowledge
4. Governance is not the ‘be-all and end-all’ – it can’t manage everything –
things are changing and so is the way people work
5. Allow for flexibility
6. Be prepared to confront CULTURE
7. Realize as much value as possible from your solution
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51. Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC 51
Questions

52. Thank you for your attention
Fungai Alexander Mapondera | © Landis+Gyr | October 1, 2015 | PUBLIC
Fungai Alexander Mapondera
Digital Communication Manager
Fungai.Mapondera@landisgyr.com
Phone +41 41 935 6402
Landis+Gyr AG
www.landisgyr.com