1. Manisha Gupta
283,8th Main Road, BEML Layout, Bangalore 560066 | +919886650734 | manisha.gupta0303@gmail.com
Profile Summary
4+ years of experience in developing end-user and administrative information for telecommunication and aircraft
hardware and software. Works directly with development and test teams to gather source materialand review
documents. Quick learner who strives to increase her knowledge in computer technologies and enjoys learning new
software products and development tools. Good communication skills; can work independently or in a team environment.
Technical Skills
Experience
TECHNICAL WRITER | SHORETEL COMMUNICATIONS PVT LTD| JULY 2015-TILL DATE
· Wrote installation, administrative, and user documentation for application software ShoreTelConnect client, and
ShoreTel Mobility Solutions.
· Analyzed software development requirement and determined the deliverables that can be committed for a specific
release.
· Interviewed subject-matter experts for source material, conducted reviews of technical content with development and
system test teams, tested documentation against product.
· Participated in the product team meetings and communicate the doc status, issues, and concerns.
· Wrote System Administration Guide, Planning and Installation Guide; coordinated the inclusion of information from the
contributing products, created index entries, edited,and generated the overall book.
· Updated Release notes for every monthly release cycles.
· Created context sensitive online help for Director UI.
· Analyzed and fixed documentation bugs to ensure the accuracy of the information in the docs.
· Installed new builds and compare the test functionality against the doc.
· Came up with the best practices to continuously improve the visibility and quality of the docs.
· Attended python training to improve language skills.
TECHNICAL WRITER | P3 VOITH AEROSPACE PVT LTD | FEBRUARY2012-JUNE 2015
· Wrote, updated and edited technicaldocumentation for Aircraft Schematic Manual,and Aircraft Maintenance Manual.
· Analyzed source documents such as Modifications, Service Bulletins, Request for Information, Maintenance Planning
Document, Principal, and Functional Diagrams.
· Created illustration for Wiring Manual,Illustrated Part Catalogue,and Aircraft Maintenance Manual.
· Reviewed documents to achieve technical as well as grammatical accuracy.
· Interacted with clients for resolving queries to meet on time delivery with customer satisfaction.
· Mentored junior writers.
Authoring Tools XMetal(DITA), Adobe FrameMaker, Microsoft Word
Content Management Perforce, Astoria
Graphics/Image Editing Tools SnagIt, Adobe Illustrator, Auto-troll Tech Illustrator,
Microsoft Visio
Programming Language HTML, CSS,XML, JavaScript, Python
Bug Tracking Software Salesforce

2. 1
Education
· Graduated in Bachelors of Engineers in Electronics and Communication from The Institution of Engineers, Kolkata in
2016.
· Graduated in Aircraft Maintenance Engineering from Indraprastha Institute of Engineering,Gurgaon in 2010.
· Inter from Vidya Mandir PublicSchool in year 2006.
· Metric from DAV in year 2004.
Achievements
· Received spot achiever award in the 2nd quarter for enhancing the quality of documentation, and handling multiple
projects.
· Received spot achiever award in the 1st quarter for fixing huge number of defects in limited time.
Personal Information
· Name Manisha Gupta
· Gender Female
· Nationality Indian
· Languages English, Hindi
Place: Bangalore