Information

1. Vision: To empower residents of India with a unique identity and a digital platform to authenticate anytime, anywhere
Unique Identification Authority of India

2. Agenda
 Overview of New Policy
 Changes in Threshold and Penalty
 Action Taking Procedure
 Procedure for Re-training of operator as per TTC 2023 Policy
 Scenarios for considering the errors as DOE-I during QC analysis
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3. Policy for enforcing of Aadhaar (Enrolment & Update) Regulations 2016,
v4.1 30/11/2022
Policy for enforcing of Aadhaar (Enrolment and
Update) Regulations 2016, process, standards,
guidelines, Data Quality and containing
Corrupt/Fraudulent practices.
(Version 4.1 Dated 30th November 2022)
w.e.f 01st December 2022
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4. Overview of New Policy v4.1 dated 30th November 2022
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5. Policy for enforcing of Aadhaar (Enrolment & Update) Regulations 2016,
Version 4.1 dt 30/11/2022
 All the transactions during the previous month, irrespective of enrolment for new Aadhaar
or update shall be considered for assessing the deficiencies.
 Tech Operations to notify the operators who were found exceeded the threshold limit fixed
for disassociation of operator ID, on the day of report generation and the operators should
be disassociated from backend on the next day to avoid chance for more rejection of
packets created by such operators and inconvenience to the residents.
 UIDAI (RO/Tech Centre) shall dissociate the operator found doing grave error and inform
the Registrar for taking appropriate action. Registrar should suspend the operator within 15
days, and inform RO about the action taken on the operator. Failing which suspension will
be carried out by UIDAI RO.
 UIDAI (RO/Tech Centre) shall disassociate the Operator found doing operational error(DQ
error) and inform the Registrar for taking appropriate action. Registrar to take appropriate
decision about suspension/ retraining / reactivation of the operator.
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6. Penalty Imposition of All Cases
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7. 7
Policy for enforcing of Aadhaar (Enrolment and Update) Regulations 2016, Dated 30th November 2022
Error
Type
Threshold and suggested action by Registrar
Suspension
Period
Category of Action 2
Charges
Per Packet
POP/ NHP
Cumulative errors on account of Biometric Error I (BE-I)
cases are 1<3
1 Year
Appropriate legal action needs to
be taken if cumulative error is >=1
50,000
Cumulative errors on account of Biometric Error I (BE-I)
cases are more then 3 cases
5 Year
UPL
Cumulative errors on account of Un-parliamentary (UPL)
case is 1 cases
3 Month Can be Reinstated after Re-training
1,000
Cumulative errors on account of Un-parliamentary (UPL)
case is 2-3 cases
1 Year
Appropriate legal action needs to
be taken if cumulative error is >5
Cumulative errors on account of Un-parliamentary (UPL)
case is 4 or more cases
5 Year
DE
Cumulative errors on account of Demographic Error (DE)
case is 30-100 cases
3 Months Can be Reinstated after Re-training
1,000
Cumulative errors on account of Demographic Error (DE)
case for 100 and more cases
1 Year -
POP/NHP, UPL & DE – Penalty & Suspension Period

8. 8
Policy for enforcing of Aadhaar (Enrolment and Update) Regulations 2016, Dated 30th November 2022
Error
Type
Threshold and suggested action by Registrar
Suspension
Period
Category of Action 2
Charges
Per
Packet
DOE-I
Cumulative errors on account of Document Error I (BE-I)
cases are 1 to 3 cases
1 Year
Appropriate legal action needs to
be taken if cumulative error is >=1
10,000
Cumulative errors on account of Document Error I (BE-I)
cases are more then 3
5 Year
DOE-II
Cumulative errors on account of Document Error (DE) case
is 30-100 cases
3 Month Can be Reinstated after Re-training
1,000
Cumulative errors on account of Document Error (DE) case
is more then 100 cases
1 Year -
DOE 1 & 2 – Penalty & Suspension Period

9. 9
Policy for enforcing of Aadhaar (Enrolment and Update) Regulations 2016, Dated 30th November 2022
Error
Type
Threshold and suggested action by Registrar
Suspension
Period
Category of Action 2
Charges
Per
Packet
BE-I
Cumulative errors on account of Biometric Error I (BE-I)
cases are 1<3
1 Year
Appropriate legal action needs to
be taken if cumulative error is >=1
50,000
Cumulative errors on account of Biometric Error I (BE-I)
cases are more then 3 cases
5 Year
BE-II
Cumulative errors on account of Biometric Error II (BE-III)
case is 30-100 cases
3 Month Can be Reinstated after Re-training
50,000
Cumulative errors on account of Biometric Error II (BE-I)
cases are 1<3
1 Year
Appropriate legal action needs to
be taken if cumulative error is >=1
Cumulative errors on account of Biometric Error II (BE-I)
cases are more then 3 cases
5 Year
BE-III
Cumulative errors on account of Biometric Error III (BE-III)
case is 30-100 cases
3 Months Can be Reinstated after Re-training
1,000
Cumulative errors on account of Biometric Error III (BE-III)
case is 1
1 Year Can be Reinstated after Re-training
Cumulative errors on account of Biometric Error III (BE-III)
case is 1
5 Year
Appropriate legal action needs to
be taken if cumulative error is >=1
BE- 1, 2 & 3 – Penalty & Suspension Period

10. 10
Note:- Appropriate Legal Action for outsource Employee & departmental action for Bank/Govt Staff.
Policy for enforcing of Aadhaar (Enrolment and Update) Regulations 2016, Dated 30th November 2022
Description Error Type
Suspension
Period
Category of Action
2
Charges Per
Incident
Cumulative errors on account of Potential
Intent of Fraud
Potential Intent of Fraud Count 5 Year
Appropriate Legal
Action
1,00,000
Cumulative errors on account of
Overcharging Resident
Overcharging Resident Count 1 Year No Legal Action 50,000
Cumulative errors on account of Un-
Authorized Enrolment Centers
Un-Authorized Enrolment
Centers Count
1 Year No Legal Action 50,000
Cumulative errors on account of Corrupt
Practices based upon OBD Survey
OBD Survey Count 1 Year No Legal Action 50,000
Corruption & Fraudulent Activity– Penalty & Suspension Period

11. Action Taking on Cases as per New Policy
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12. Action Taking on Cases as per New Policy
 Operators found involved in corruption activity will be dissociated by concerned UIDAI RO, if
found guilty, post the SRC meeting and registrar should raise request for suspension of operator
based on standard reconciliation meeting recommendations within 15 days post the issue of Minutes
of SRC.
 Operator found in fraudulent activity will be dissociated by UIDAI(RO/Tech) immediately as per
new policy and registrar should raise request for suspension of operator based on standard
reconciliation meeting recommendations within 15 days post the issue of Minutes of SRC.
 Operator found crossing DQ error threshold will be directly dissociated by TC from backend. On
receipt of intimation from the RO, concerned Registrar to initiate appropriate action on the
operator/supervisor based on the criteria mentioned as per this policy.
 Action taken report to be furnished within 30 days, failing which an additional penalty of Rs. 1
Lakh or 5 times of the financial disincentive as per the policy (whichever is lower) can be
imposed on recommendation of Standard Reconciliation Committee (SRC) reports furnished by
Regional Office (RO).
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13. Re-training of Operators
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14. Re-training of Operators
 As per new TTC Policy 2023, All the operators suspended as per policy for enforcing of
Aadhaar (Enrolment and Update) Regulations 2016, processes, standards, guidelines,
Data Quality and containing corrupt / fraudulent practices and subsequent policy
changes shall have to undergo fresh training and certification.
 All the operators, who have been blacklisted, are never allowed to appear in certification
process.
 In Fresh Training, the operators will have to go for ‘Online Training’ through training
material on LMS. After completing online training, the Operators will have to take
assessment test on LMS. After passing in the assessment test, the candidates will have to
participate in Classroom Training through identified training partner followed by
Certification Exam.
 The details of Identified Testing and Certification Agency (TCA) engaged for taking the
online Certification Exam for the specified target groups will be notified by UIDAI. 14

15. 15
Re-training of Operators
Chapter /
Module No.
Chapter/Module Name
1 Introduction to UIDAI and Aadhaar
2 Registrars, Enrolling agencies and Enrolment Staff
3 On boarding of Enrolment Agency and Enrolment Staff
4 Aadhaar Enrolment/ Update Process
5 Capturing Demographic and Biometric Details of residence and use of Enrolment/Update Client
6 Exception Handling
7 Guidelines for Enrolment Operator on Quality of Enrolment
8 Civil Penalties
9 Guidelines for the Enrolment Staff to Avoid Fraud and Corruption
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Soft skill training- Behavioural, sexual harassment, Ethics, Attitude, Grievance Handling and Customer
Satisfaction
 For operators indulging in corrupt practices and suspended subsequently after due
process of enquiry, the operator certificate shall be deemed as cancelled. After the
suspension period is over, in order to associate again, the operator will have to
undergo training at LMS and then re-certification.

16. Scenarios for considering the errors as DOE-I during QC analysis
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17. Scenarios for considering the errors as DOE-I during QC analysis
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Scenarios for considering the errors as DOE-1 during QC analysis
Sr. No DOE – I (Document Error - I)
Fraudulent Document Missing Document
1
Major Over writing in
standard certificate or
any other documents
i) DOB - Any correction
in DOB
ii) Address - Use of Fluid/Whitener/Paper paste
iii) Name - Addition of Middle Name
iv) Name& UID - Use of Fluid/Whitener/Paper paste
v) Manually created Certificate - Name & Address of Certifier only printed
• Blank Document/Plain paper scanned/Proof of document
missing
2 Use of Fluid/whitener/pasted paper
3 Certificate tampering(over writing /superimposed without any attestation)
4 Upload of Acknowledgment slip
5 Document of other person
6 Photo of Object/screenshot/Picture
7 Aadhaar online appointment slip
8 Aadhaar enrolment form
9 Human Photo missing
10 Photo of photo
11 Unparliamentarily / Offensive Language
12 Age mismatch - for child under the age group 0-5 (both CELC and ECMP)

18. Scenarios for considering the errors as DOE-II during QC analysis
18
Scenarios for considering the errors as DOE-2 during QC analysis
DOE – II (Document Error - II)
Invalid Document
a. Minor Over Writing – UIDAI Standard Certificate
i] Date of issue - Any Correction
ii] Name - Correction in one or more character
iii] Address - Overwriting on House No./Plot No./Other Fields.
iv] Any minor correction on supporting document other than
the changing field - Correction with or without Initials.
b. Sign & photo of resident missing.
c. Issue date missing.
d. Certifier details/sign/stamp missing.
e. Validity date of certificate (3 months from date of issue)
f. Cross sign & stamp missing/not visible etc
g. Issuer's contact details missing like contact number/designation/address/name.
h. Use of different stamps (round stamp at one place and stamp with Name/
designation) at certifier part and on photo
i. Selection of wrong category by operator against valid document submitted by the
resident.
• Photocopy of documents not valid.
• Valid date of documents for regular documents like DL, passport,
electricity bill, postpaid bill, water bill etc
• Cross stamp missing on the resident's photo in bank passbook.
• Cross stamp missing on the resident's photo in school extract/disability certificate.
• Without photo POI document is not valid.
• Resident Certificate/Domicile Certificate/ Caste Certificate without photo is not
valid
Scenarios for considering the errors as DOE-2 during QC analysis
DOE – II (Document Error - II)
Invalid Document
• Registered Sale/ Lease/Rent Agreement issued by Notary is not valid
• Resident Certificate/ Domicile certificate should be in the name of
resident only.
• Provisional birth certificate is not valid for DOB.
• Acknowledgment slips of any govt. ID card like bhamasha card.
• School ID cards without session or issue date is not valid.
• Only front side of voter id card is not valid for POA. Both the sides of
voter id card is required for POA.
• UIDAI standard certificate issued by head teacher/up-pradhan is not
valid.
• Offline Bank statement without stamp is not valid.
• Document not as per Valid List
• Documents Issued by State Government Authorities
Scenarios for considering the errors as DOE-2 during QC analysis
DOE – II (Document Error - II)
Demographic Error
• Data in document should match with the Enrolment slip and request.
Minor addition such as explanation to address can be accepted except
in case of UIDAI Standard certificate.
• Resident's name, date of birth is not matching with the given
document.
• Address of the resident like house no, VTC etc. is not matching with
the given proof of document.