carwale

1. Autobiz & DCRM
Support Centre

2. 1 ) For Account Manager :-
Below are the guidelines and steps for any support and register complaints related to Auotbiz for the all internal
work Operations teams
Below is the link to raise the Tickets
URL : https://care.cwsystem.in/login?back_url=https%3A%2F%2Fcare.cwsystem.in%2F
STEP-1

3. STEP – 2
Click on – Add
New Ticket

4. STEP – 3
Select : Autobiz
& DCRM Support
from Dropdown
List

5. STEP – 4
Select Priority
Level from Drop
Down List

6. STEP – 5
Click on Choose
Files if there is
any document
needs to be
attached

7. STEP – 6
Click on Create
option after cross
checking all the
fields.

8. FINAL STEP – 7
There will be Ticket Ref-
Number Generated for
Follow Up.
Point of Contact & Follow
UP:- Dealership Back
Office Team
dsboncd@carwale.com

9. 2) FOR DEALERSHIP TEAM :-
Dealership Team can get in touch and raise any auotbiz related complaints and support through below support contacts . Also
this should be cascaded to dealership team at the time of training CRE’s .
1. Account Manager :- First Point of Contact
2. Raise Complaint :- By Clicking on Support Centre
3. Call Support :- 91 9870316079 ( Mon to Fri : 11 A.M to 6 P.M)
4. Mail Support :- write mail to help@autobiz.in
SUPPORT CENTRE
Support - Mail ContactSupport - Helpline