ISO 9001 Certification is a TOOL to manage your organizations’ risks and not something that’s a nice-to-have. The new version of ISO 9001 puts particular emphasis on the risk management of processes, which the 2008 version did not address.

1. Why ISO 9001
Certification?

2. Why ISO 9001 Certification?
• The answer is nothing, unless your organization uses the standard
to manage its weaknesses, control business risks and enhance its
organisational strengths.
• ISO 9001 Certification is a TOOL to manage your organizations’
risks and not something that’s a nice-to-have. The new version of
ISO 9001 puts particular emphasis on the risk management of
processes, which the 2008 version did not address.

3. Why do companies register for ISO 9001 certification?

Over many years of auditing clients in a variety of industry sectors, I
have encountered organisations that range in commitment from poor
players who register for reasons that are not convincing to those that
see the business benefits.

4. Why do companies register for ISO 9001 certification?
The reasons for registering to the standard can vary significantly
from client to client: these could be ISO 9001 Certification is
• Nice to have
• A customer requirement
• A public procurement tendering requirement
• Required to improve the organization’s effectiveness
• Required to enhance competitiveness

5. Why do companies register for ISO 9001 certification?
• The premiership players will benefit from effective implementation
of the standard, the others are wasting resources which could be
better applied to improve product or service delivery to customers.
• There are other challenges too centring on the Certification Body,
the CB. It takes two to tango: if the CB is ‘soft’ the certification will
not add value. There are some CB’s offering services in the
marketplace which are well below par, they are not accredited, that
don’t audit processes; they do half-day visits and provide
consultancy and training as part of the certification package.

6. Why do companies register for ISO 9001 certification?
The reasons for registering to the standard can vary significantly
from client to client: these could be ISO 9001 Certification is
• Required to improve the organization’s efficiencies
• Required to reduce resource wastage
• Required to meet and exceed customer needs requirements
• Necessary to change the organisation’s culture
• Necessary to support the organisation’s stakeholders

7. Why do companies register for ISO 9001 certification?
• Avoid them like the plague: you’re better off without the pretence.
• And then there’s the assessor/auditor. Auditors must add value.
Auditors must challenge the management system through insisting
on KPI’s, continual improvement indicators, PEARS, senior
management involvement, resource waste reduction and so forth.
And the auditor must be prepared to write major non-conformities
when warranted.

8. Why do companies register for ISO 9001 certification?

Avoid them like the plague: you’re better off without the
pretence.
•And then there’s the assessor/auditor. Auditors must add value.
Auditors must challenge the management system through insisting
on KPI’s, continual improvement indicators, PEARS, senior
management involvement, resource waste reduction and so forth.
And the auditor must be prepared to write major non-conformities
when warranted.

9. Why do companies register for ISO 9001 certification?
• The assessor or auditor must focus on the quality management
principles, leadership, communication, process approach,
involvement of people, use of empirical data to make decisions,
systems approach to processes, supplier-performance enhancement
to the benefit of the supply chain and demonstrable continual
improvement.
• If there are gaps here, then the auditor needs to take appropriate
action. And organisations that perform welcome audit findings.
Audit findings are positive, and not negative. If they are seen as
negative by the organisation, then one would be concerned about
commitment.

10. Why do companies register for ISO 9001 certification?
• There are those organisations that barely get by, there are those that
adopt a voluntary standard such as ISO 9001, ISO 14001 etc. and
there are those that perform; they lead the pack and against whom
other organisations benchmark themselves.
• Do you want to be a performer or just a middle of the road player or
worse?

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