1. CAYMAN I CHICAGO I KOCHI I LONDON I NEW YORK I PHILADELPHIA I SINGAPORE I SYDNEY I TWYFORD
Press Release
LSG Announces ISO 9001:2008 Certification
New York, 7 Aug 2013: LSG, the leading software application and business process outsourcing company,
has been awarded with the ISO (International Organization for Standardization) 9001:2008 certification.
ISO certifications are given to organizations that consistently comply with international standard
requirements for ensuring quality management system.
The qualification for the ISO 9001:2008 includes providing products or services that meet customer
requirements in a consistent manner and ensures compliance to applicable statutory and regulatory
requirements. Primary factors that are taken into consideration for certifying an organization’s quality
management system includes management responsibility, resource management, product realization, and
measurement processes that exhibit effectiveness and continual improvement. An audit by a certified
body is performed to evidence and assess the processes to acquire the certification.
The high level of commitment towards the process improvement by LSG’s senior management has made
the challenges for obtaining the ISO 9001:2008 certification minimal. The company focusses on its
functions and global teams to effectively make use of processes instead of taking a follow the process
approach. This is achieved through a process definition and revision strategy that avoids and eliminates
overburdening protocols and systems that eventually fail to sustain. The quality management system
ensures efficiency of its operations through streamlined processes and reduced operational costs,
duplication of effort, defects, rework, and wastage. Organizational effectiveness, product and service
quality, customer satisfaction, management efficiency, and communications are improved.
Gary R Markham, Chief Executive proudly remarked “it is of great honor to be accredited to ISO
9001:2008 standards after much hard work and determination by everyone at LSG. We will continue to
work harder towards achieving high standards and customer satisfaction.”
About LSG
LSG is a leading software application and business process outsourcing company with a global network of
offices in Europe, North America and Asia-Pacific. It specializes in the areas of procurement, and
vendor and litigation management. The company delivers sustainable and demonstrable financial and
business benefits for its clients via proprietary applications and support solutions. These solutions enable
electronic procure-to-pay engagements to be facilitated in the general insurance, claims, legal, banking,
finance, mining, construction and energy industries. LSG serves clients in more than 70 countries.
For further information, please contact:
Deepti Bherwani
+1-212-269-4520
dbs@lsg.com