Presentation from SNW in Orlando on April 4, 2013 https://www.etouches.com/ehome/51356/105338/ Industry Perspective: Manage and Recover Data and Applications with Hybrid Cloud: When Minutes Matter Most Speaker: Larry Lang, CEO, Quorum Description: Did you know that business downtime can cost an Small to mid-sized business an average of $1,230 dollars per minute? So what happens when a disaster strikes a business? In this day and age it's only a matter of when-¦not if. Whether it's a hurricane or a server misconfiguration, companies need to have a disaster recovery solution in place in order to continue to operate, while their internal IT departments resolve the problem. Quorum's CEO, Larry Lang, will focus his session on the importance of going beyond traditional backup methods to implement a disaster recovery and management plan that enables business continuity and prevents costly downtime.

2. Disaster Recovery with Hybrid Cloud
When Minutes Matter Most
Larry Lang
President and CEO
Quorum

3. It’s a digital world and businesses are
more dependent than ever on their IT systems

4. Downtime tolerance decreases as
business moves IT closer to customers
Downtime costs a Only
mid-sized company of companies with fewer than 25
an average of servers said they could withstand
only one hour or less of
downtime before losing revenue of SMBs have tested their
an hour. or suffering other significant backup plan.
adversities.
ESG Research Report Symantec SMB Disaster Preparedness
Aberdeen Group Survey
2010
2012 2011

5. Case Study: False Security in New Orleans
• October 25, 2010
– Five years after Hurricane Katrina
• Parish of Orleans Civil District Court mortgage
and conveyance database crashes
– Index of thousands of mortgage
records, filling two floors
• Cloud backup service stopped receiving good
updates in July, older records purged to save
money
– No testing to reveal problem
• New Orleans with no real estate records or
transactions for over 3 months
– About 179,000 paper records
manually re-entered
• Clerk of Court Dale Atkins still employed
– Acting CTO Tynia Landry is not

6. Success Story: Hot or Not? at Midwestern Bank
• September 13, 2011
• Blade server firmware upgrade
introduces bug
– False positive temperature readings
cause intermittent processor blade
shutdowns
• Prevented processing of checks and
deposits
– Diagnosis, fix, and testing required
about 4 weeks
• Fortunately, One-Click Backup, Recovery
and Continuity allowed continued
operations

7. Lessons Learned: Business IT Disaster Recovery
Top 4 Types • Natural disasters grab headlines, but
mundane problems more common
of Disasters Facilities (fire, plumbing...)
Hardware (disk failure, board burnout...)
Software (BSOD, update gone rogue...)
Human Error (deletion regret...)
Hardware
Failure • Small to mid-sized businesses are at
55% risk of losing
revenue, customers, and reputation
Typical recovery takes 30 hours
with average losses of $74k per hour
Human
• Big gap between “ought to work”
Natural Error and “known to work”
Disasters 22% Frequent testing only way
5% to bridge this gap
Software • Backups automated, yet most
Failure recovery still manual
18% It’s not about backup, but how fast
you’re back up
Quorum Disaster Recovery Report, Q1 2013

8. Issues with current options for
protecting servers, applications and data
Traditional Backup Replicated Data Center Cloud Backup (Storage)
• Lengthy restore—hours or • Costs more than double • Longer restore because of
days • Complex to integrate limited download
• Infrequent, inconvenient and maintain multiple • Waiting for media shipments
testing components
• Unwieldy, unsecure offsite
media
Was all data written?
Can it be read?
How to be sure?
7 vendor products
230 manual pages
>700 lines of scripts
3 TB download
“More than 50% of the time, a full recovery attempt >6 months @ 1.5 Mbps
from tape will result in failure.” >3 days @ 100 Mbps
Hurwitz and Associates

9. Traditional Backup Obsolete
• Assumed that disaster recovery involved replacing destroyed physical
computers with new equipment
• Hours or days to purchase, rack, power, connect network, update
operating system, install applications, restore data
• Testing involved similar costs and effort, and thus infrequent (quarterly in
best practice)

10. Quorum Converged Infrastructure
for Backup and Recovery
Backup Deduplication
Repository
Virtualization Secure Access
Hybrid Cloud
Migration vSwitch
(P2V&V2V)
Automation Monitoring

11. Typical Business IT Environment
Plus One-Click Recovery
and Continuity
One-Click Recovery
Offsite/Cloud
One-Click Recovery
Onsite Appliance

12. Failure or Disaster Disrupts Business Applications

13. One-Click Recovery Restores Business In Minutes
Onsite for
High Availability

14. One-Click Recovery Restores Business In Minutes
Offsite for
Disaster Recovery

15. Success Story: Learning from Local Disaster
• April 24, 2011
– Devastating thunderstorms and tornadoes
claim lives, flatten homes, and ruin
businesses around Tuscaloosa, AL
• Reno Refractories Morris, AL
– Leader in metal foundry industry, offering full
line of quality refractory products and
custom-designed precast shapes
• Nearby disaster prompts review of recovery plans
– Symantec Backup Exec disk-to-disk-to-tape
– Tapes in local bank safe deposit box,
too close for comfort
– Insufficient testing
• Fortunately, One-Click Backup, Recovery, and
Continuity provided instant recovery
– Hybrid cloud combining onsite appliance and
offsite data center
– Geographic diversity
– Automated daily testing

16. Success Story: Prepared for Super Storm Sandy
• October 29-November 3, 2012
– Super Storm Sandy
• 24 Seven International
– International staffing company for creative
industries
• Payroll and personnel records in Manhattan
office
– Lost power for almost a week
• Recovery system allowed rapid shift of
operations to Los Angeles office
– “We tested each recovery node to make
sure it would come up OK, and we tested
the synchronization between offices. During
the storm, everything came up right
away, according to plan. Working with the
staff in LA, we were able to bring everything
up within an hour.“
— Doug Feltman, director of systems and
applications

17. Disaster Recovery with Hybrid Cloud
When Minutes Matter Most
• Business IT systems more important than ever
– Even small- to medium-sized business demand recovery in
minutes, not hours or days
– Prepare for major natural disasters and mundane problems with
hardware, software, and errors
• New technology makes one-click recovery possible
– Hybrid cloud services
– Virtualization
– Source deduplication
– Automation
• Dependable, easy and affordable
– Recovery in moments
– Restoration at your convenience
– Daily automated testing now state of the art

18. One-Click Backup, Recovery and Continuity
Hybrid Cloud and Appliances
Larry Lang
President and CEO
larry.lang@quorum.net
www.quorum.net