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New LiveChat Introduction

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The New LiveChat presentation from the 1st LiveChat webinar.

Check out the presentation to learn more about:
- the New LiveChat
- all the improvements made
- how to migrate to the new version

Read more and check out the answers from the Q&A session: livechatinc.com/webinars/new-livechat-introduction/

Published in: Technology, Business
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New LiveChat Introduction

  1. 1. New LiveChat introduction 27 June 2013 W E B I N A R
  2. 2. Blaze Head of Support Bart Head of Development Hosts
  3. 3. 01. The New LiveChat presentation 02. Migration benefits 03. Important changes 04. How to get the New LiveChat? 05. Questions & Answers Agenda
  4. 4. 01The New LiveChat presentation
  5. 5. Chats
  6. 6. Visitors
  7. 7. Archives
  8. 8. Settings
  9. 9. Agents
  10. 10. Reports
  11. 11. Tickets (coming soon...)
  12. 12. 02Migration benefits
  13. 13. Simplified interface Control Panel Web Application New LiveChat
  14. 14. Visitor circles Active visitor who has just sent or received a message. A visitor who hasn't received a response in a while and needs your immediate attention. Inactive visitor that either left the chat or hasn't responded for a longer period of time. Maciej SerafinowiczLucy FrankJames Moore
  15. 15. Chat history
  16. 16. Chat transfer
  17. 17. Visitor details
  18. 18. ○ E-mail marketing ○ File sharing ○ Screen sharing ○ Other New integrations
  19. 19. Integrations: E-mail marketing
  20. 20. Integrations: File sharing
  21. 21. Integrations: Screen sharing
  22. 22. Advanced reporting
  23. 23. Advanced reporting
  24. 24. Greetings
  25. 25. Improved performance ○ Decreased application loading time ○ Works well on slow internet connections ○ Operators stay logged in even with intermittent connectivity problems
  26. 26. Enhanced API ○ New developers portal: developers.livechatinc.com ○ More functional REST API ○ Webhooks mechanism - LiveChat can notify you about different events
  27. 27. 03Important changes
  28. 28. ○ New chat window design ○ Inactive chat detection ○ Simplified operator roles Important changes #1
  29. 29. ○ No chats between operators ○ Push Pages removed. Link sharing moved to Canned Responses Important changes #2
  30. 30. ○ Simplified operators' availability report ○ No "Invitation > chat" conversion report ○ No "Average response time" report ○ Overall goals summary report, no filtering for single goal Important changes #3
  31. 31. SOLO $36 / mo TEAM $39 / agent / mo ENTERPRISE $59 / agent / mo Pricing ○ Grandfathering for all current customers ○ New pricing applies only when you change your subscription
  32. 32. 04How to get it?
  33. 33. How to get it? ○ Only the owner can migrate the account to the new LiveChat ○ Use this link to migrate your account: https://panel.livechatinc.com/migration/
  34. 34. CUSTOMERS ALREADY USE THE NEW LIVECHAT Migration status 97% of those customers are satisfied with the New LiveChat MORE THAN 1200
  35. 35. 05Questions & Answers
  36. 36. Thank you! This webinar will be published on www.livechatinc.com/webinars/ We will include all the answers from today's Q&A session

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