The New LiveChat presentation from the 1st LiveChat webinar.
Check out the presentation to learn more about:
- the New LiveChat
- all the improvements made
- how to migrate to the new version
Read more and check out the answers from the Q&A session: livechatinc.com/webinars/new-livechat-introduction/
14. Visitor circles
Active visitor who
has just sent or
received a message.
A visitor who hasn't
received a response
in a while and needs
your immediate
attention.
Inactive visitor that
either left the chat or
hasn't responded for
a longer period of
time.
Maciej SerafinowiczLucy FrankJames Moore
25. Improved performance
○ Decreased application loading time
○ Works well on slow internet connections
○ Operators stay logged in even with
intermittent connectivity problems
26. Enhanced API
○ New developers portal: developers.livechatinc.com
○ More functional REST API
○ Webhooks mechanism - LiveChat can notify
you about different events
28. ○ New chat window design
○ Inactive chat detection
○ Simplified operator roles
Important changes #1
29. ○ No chats between operators
○ Push Pages removed. Link sharing moved to
Canned Responses
Important changes #2
30. ○ Simplified operators' availability report
○ No "Invitation > chat" conversion report
○ No "Average response time" report
○ Overall goals summary report, no filtering for
single goal
Important changes #3
31. SOLO $36 / mo
TEAM $39 / agent / mo
ENTERPRISE $59 / agent / mo
Pricing
○ Grandfathering for all current customers
○ New pricing applies only when you change your subscription
33. How to get it?
○ Only the owner can migrate the account to
the new LiveChat
○ Use this link to migrate your account:
https://panel.livechatinc.com/migration/
34. CUSTOMERS ALREADY USE THE NEW LIVECHAT
Migration status
97%
of those customers
are satisfied with the New LiveChat
MORE THAN
1200