3. Why “cultural competence”?
• Is change management consuming more of your
time and resources?
• In our global and rapidly changing world, are your
employees more diverse?
• Has recruitment changed, requiring more complex
skills?
• Can your managers deal effectively with culturally-
based conflict?
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4. Why “cultural competence”?
• Does your staff have the skills to work with a
more diverse set of clients?
• Do clients have expectations that your staff
doesn’t understand?
• Does your organizational culture align with
customer needs?
• Are there prospective customers you can’t reach
because of cultural issues?
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5. If you answered, “yes” to any of
those questions, you have an
opportunity.
• Leaders and managers who can successfully recruit and retain
a diverse workforce hold a clear competitive advantage.
• Cultural competence is a key factor to organizational success
– Complex problems require intellectually diverse collaborative teams to
tackle them.
– Global markets demand cross-cultural understanding.
– Four generations in the workplace succeed as they appreciate the
perspective and skill set each brings to the table
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6. The Successful Candidate:
• Minimum of 5 – 10 Years work experience
• Knowledge of organizational culture and politics
• Organizational leadership or potential
• Supervisory/management experience
• Ability to perform academic work at the Masters level
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7. Become a leader with the
ability to:
– Enhance your organization’s ability to
function successfully across diverse
cultures
– Create and sustain effective
organizational change
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8. Key Learning and Skills
• Managing group dynamics
• Understanding the social psychological foundation of
diversity
• Using organizational psychology to develop culturally
competent professionals
• Managing conflict across differences
• Diagnosing organizational issues
• Assessing, measuring and evaluating diversity interventions
• Effective facilitation of diversity issues
• Understanding the diversity issues in human resources
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9. How It Works
• Experiential learning
– Leadership coach to assist in developing your
leadership skills
– Real world experience through Field Practicum
– Multi-disciplinary faculty
• Academics
• Practitioners
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10. The Executive Masters Program
– Cohort learning community
– One 3-day weekend each month for 21
months
– 40 credit hours
– Graduation requirements (3 options):
• Comprehensive exams
• Action research in your organization
• Thesis
– Program Costs
• Under $ 24,000 (includes books, materials and
meals)
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11. Certification
– (how many weeks, is it also 3 day weekends?)
– 18 credit hours
– Program Costs
• Under $ 16,000 (includes books, materials and meals)
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12. Professional Development Series
– Courses offered (taken with Executive Masters
students)
• Organizational Change
• Diagnosing Diversity
• Assessing, Measuring & Evaluating Diversity
• Facilitating Diversity Issues
• Conflict Management Across Differences
– Call 216.687.2586 to register! 12
13. Where are our graduates?
• Healthcare • Universities
– Akron Children’s Hospital – Case Western Reserve University
– Cleveland Clinic – Cleveland State University
– Summa Health System – Cuyahoga Community College
– University Hospital – Defiance College
• Banking – Hiram
– Federal Reserve Bank of Cleveland – Kent State
– Key – Ursuline
– PNC – Victory University (formerly
Crichton College)
• Corporations
– Alcoa • Non-Profits
– Eaton – Akron Urban League
– Parker-Hannifin – Cleveland Foundation
– Hospice of the Western Reserve
– NAACP
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14. Our graduates are:
• Director, Professional Development • VP of Supplier Diversity
• Business Process Leader • Manager of Recruitment and
• National Institute of Health Retention
Researcher • Psychologist
• Director of Community Services • Director of Financial Aid
• Senior Business Analyst Enterprise • Manager – Change Management
Risk • VP, Underwriting Manager Private
• Associate Director of Nursing Affairs Client Group
and Director of Quality Assurance • Chief of Police
• Attorney • Executive Director
• Vice President of Human Resources • Training and Enrollment Coordinator
• Vice President for External Affairs & • VP & Manager; Talent Strategy &
Chief Diversity Officer Leadership Development
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15. Compare to an Executive MBA
MBA Executive
– Focus on business Masters
basics – Focus on leadership
– Includes finance, – Includes organizational
marketing, and behavior, culturally
management science competent leadership,
effective change
management
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