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Knowledge Worker Enablement on
Premises and in the Cloud [CON7002]
29th October, 2015
Léon Smiers, Manas Deb, Prasen Palva...
2Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON7...
3Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON7...
Case Management Patterns,
Use Cases and knowledge worker interaction
5Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON7...
6Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON7...
7Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON7...
8Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON7...
9Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON7...
10Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
Case management enablement with Oracle
12Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
13Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
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Knowledge Worker Enablement on Premises and in the Cloud [CON...
15Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
Examples, Day In the Life Of (DILO)….
17Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
18Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
19Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
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Knowledge Worker Enablement on Premises and in the Cloud [CON...
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Knowledge Worker Enablement on Premises and in the Cloud [CON...
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Knowledge Worker Enablement on Premises and in the Cloud [CON...
23Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
24Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
Demo Mortgage
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Knowledge Worker Enablement on Premises and in the Cloud [CON...
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Knowledge Worker Enablement on Premises and in the Cloud [CON...
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Knowledge Worker Enablement on Premises and in the Cloud [CON...
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Knowledge Worker Enablement on Premises and in the Cloud [CON...
31Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
32Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
35Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
38Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
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Knowledge Worker Enablement on Premises and in the Cloud [CON...
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Knowledge Worker Enablement on Premises and in the Cloud [CON...
Conclusion
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Knowledge Worker Enablement on Premises and in the Cloud [CON...
46Copyright © 2015 Capgemini and Sogeti. All Rights Reserved
Knowledge Worker Enablement on Premises and in the Cloud [CON...
www.sogeti.com
www.capgemini.com
The information contained in this presentation is proprietary. It is for intermediary use...
Knowledge Worker Enablement on Premises and in the Cloud
Knowledge Worker Enablement on Premises and in the Cloud
Knowledge Worker Enablement on Premises and in the Cloud
Knowledge Worker Enablement on Premises and in the Cloud
Knowledge Worker Enablement on Premises and in the Cloud
Knowledge Worker Enablement on Premises and in the Cloud
Knowledge Worker Enablement on Premises and in the Cloud
Knowledge Worker Enablement on Premises and in the Cloud
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Knowledge Worker Enablement on Premises and in the Cloud

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What do Police investigations, mortgage requests, insurance claims and subsidy handling all have in common? They all need some sort of knowledge work to (successfully) close a complex business problem. This presentation was given at Oracle Open World in 2015 and contains an overview of Case Management, a design methodology and a mapping towards Oracle products, both on-premise and in the Cloud. Industry examples, police investigation, insurance claim handling and mortgage are discussed on what Oracle Cloud products could support this scenario. For the latter, the mMortgage request handling slides shwoing a demo are added. This presentation is based upon the book ‘Oracle Case Management Solutions’ http://oraclecasemanagementsolutions.com/

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Knowledge Worker Enablement on Premises and in the Cloud

  1. 1. Knowledge Worker Enablement on Premises and in the Cloud [CON7002] 29th October, 2015 Léon Smiers, Manas Deb, Prasen Palvankar
  2. 2. 2Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Agenda 1 2 Introduction How do knowledge workers interact in case execution 3 Case management enablement with Oracle On Premise and in the Cloud 4 Examples, Day In the Life Of (DILO)…. 5 Conclusion
  3. 3. 3Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Introduction Create blueprint and setup author team Find publisher Investigate Write material Finish book Author runs out of time New findings Review feedback We go for the book Contract signed Draft finished Book delivered at publisher
  4. 4. Case Management Patterns, Use Cases and knowledge worker interaction
  5. 5. 5Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Knowledge Work and Case Management – Key Characteristics Case management  A case is a proceeding that involves actions taken regarding a subject in a particular situation to achieve a desired outcome,… [OMG – January 2013]  Focused at reaching an end goal, not to the path towards it  There is no distinction between design time and run time  Contains both routine work and knowledge work Knowledge work  Knowledge workers have the ability to bring their knowledge and experience to solve a problem at hand as a team, all contributing to reaching the target goal.  Knowledge workers bear a higher level of responsibility for their judgments and actions  Involves a variety of “loosely connected” tasks depending on the evolving context of the business problem  Collaboration with co-workers essential Knowledge work enablement via case management  Supporting the Rumsfeld uncertainty principle, ‘There are known knowns, known unknowns…and unknown unknowns’  Knowledge workers support decision making during case execution
  6. 6. 6Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 What are the commonalities amongst case execution in different industries? Horizontal/Common Employee onboarding Customer onboarding AP and AR processing Facilities management Order/Complaint/service exception management Proposal and bid management Trade and contracts management GRC (Compliance tracking and reporting) Complaints PS + Social Services Benefits eligibility Grants management Tax returns processing Unemployment/Welfare services Information request processing Patent application processing Permits & operator licenses Environmental safety monitoring Child protection/Substance Abuser Help/HIV Advisory Disaster relief Terror/Epidemic threat handling Adverse incident tracking in clinical trials Financial Services New account opening Loan origination Investor servicing Dispute resolution Wealth management Corporate communications Regulatory reporting Fraud and money laundering investigations M&A services Stock market listing Fraud management Insurance P&C claims processing Underwriting & risk management New account opening Policy management Legal + Police Legal practice management, time tracking and billing eDiscovery and case information management Docketing and court proceedings coordination Criminal investigation Mandatory information collection (e.g., biometrics) Energy & Utilities Process safety management FERC eTariff (US) Project and transmittals management Healthcare Member enrollment Payer claims processing "Continuum of care" coordination Legal contracts management Policy and procedure management
  7. 7. 7Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Forrester Case Management classifications Service Request Incident Management Investigative Handling  Customer facing  Contains complex interactions with the customer.  Predictable case flow  Knowledge work needed in specific predefined areas  Aimed at solving a problem  Incident handling is highly influenced by special events.  Internal communication is the key to the operation of an incident  Investigations are started by either a service request or an incident  Delivery of required intelligence  The flow is highly influenced by special events  Internal communication is the key for success in the operation.
  8. 8. 8Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Service Request/Incidents and Investigations Sub-investigation case Investigation case Service request or Incident Intelligence needed Investigation case 1 Sub investigation case 1.1 Sub investigation case 1.2 Investigation case 2 Sub investigation case 2.1 Loosely coupled interactions Intelligence needed in Service Request or Incident More Intelligence needed by the Investigative cases Knowledge work
  9. 9. 9Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Standardized case flows for Service Request, Incident and Investigations Customer First line of contact Case Owner Case Worker Assess & Assign Share resultsCreate case Finalize Intervene Worker Worker Worker Receive customer information Ask for update Discuss result EventsFlow of ActivitiesRoles Loop of investigation and discussion for different milestones Create result Appeal Reopen Start investigation [Investigative pattern] Intervene Check Time-out Example of Service Request
  10. 10. 10Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Standardized Case management design components Case Lifecycle Design category Case flow/ Process design Event design Rules design Case information Design category Data design Document & media design People relationship design Case Interaction Design category Portal design Dashboard design Channel design Functional Design categories Integration Design Roles & Authorization Design Cross Functional Design category
  11. 11. Case management enablement with Oracle
  12. 12. 12Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 I was born on-premise…. Case Lifecycle Design category Case flow/ Process design Event design Rules design Case information Design category Data design Document & media design People relationship design Case Interaction Design category Portal design Dashboard design Channel design Functional Design categories Integration Design Roles & Authorization Design Cross Functional Design category Oracle BPM/ACM Siebel Oracle Policy Automation Oracle Business Rules Oracle Event Processing Oracle Real Time Decisioning Oracle SOA Suite Oracle IDM Oracle Database Siebel Repository Oracle Customer Data Hub Oracle Product Hub Oracle Webcenter Content Oracle Webcenter Portal Siebel Open UI Oracle ADF Oracle MAF Oracle BAM
  13. 13. 13Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 …and I am moving to the Cloud Case Lifecycle Design category Case flow/ Process design Event design Rules design Case information Design category Data design Document & media design People relationship design Case Interaction Design category Portal design Dashboard design Channel design Functional Design categories Integration Design Roles & Authorization Design Cross Functional Design category Oracle SOA Cloud Oracle Integration Cloud Oracle Messaging Cloud Oracle Database Oracle Document Cloud Oracle Customer Data Hub Oracle Product Hub Oracle Big Data cloud Oracle Mobile Cloud PaaS BI PaaS Big Data Oracle Social Network Oracle Sites Cloud Oracle Service Cloud Oracle Process Cloud Service Cloud Policy Automation Oracle IoT Oracle BPM/ACM (Java Cloud)
  14. 14. 14Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Journey to the Cloud Reduced CapEx Flexible service delivery Massive scalability Efficiency Speed to implementation Old question: Why? Today, the business value is proven What’s the starting point? What’s the methodology? Which workloads? What timeframe? New question: How?
  15. 15. 15Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 How to arrange a smooth transition? It is NOT about  Installing a new product  Provisioning a new Cloud system  Adding a new application to the landscape It is about  Supporting the journey towards another way of operating IT and Business  Providing anyplace access to knowledge workers and customers  Provisioning secure access to data and tasks And enabling innovation through  Speed of delivery  Making mash-ups of SaaS and PaaS applications  Adding flexibility to the Cloud landscape via PaaS inclusion
  16. 16. Examples, Day In the Life Of (DILO)….
  17. 17. 17Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Use case format Day in a life of… [DILO]  The objective of Day in The Life Of [DILO] is to walk through the process and experience the day in the life for one of the stakeholders Three use cases  Insurance claim handling  Police Investigation  Mortgage handling In each Use Case we  Walk through process for one stakeholder  Describe the distinguishing Oracle product usage, both on-premise and Cloud based Demo for one specific use case Mortgage handling
  18. 18. 18Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Insurance claim handling Use case description  End-to-end handling of property claim by customer to insurance company  Example if collision damages DILO for Customer  Customer gets accident in a car on the road  Reports accident details to the insurance company via insurance app,  Insurance company offers repairs to be done directly and arrange loan car  Contact with insurance company most likely is first time with insurance company Knowledge work involved  The customer is not aware of all knowledge work involved in the background.  Insurance is straightforward, rules determine if claim is valid according to policies  Claim handling is the “first moment of contact” with the customer • We don’t want to loose the customer  Look for signs of fraud, and if fraud is suspected execute fraud investigation • We don’t want to pay before we’re sure that no fraud was committed Record claim Execute claim assessment Arrange loan car Handling repair Settle claim
  19. 19. 19Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Insurance claim handling Oracle product usage in specific areas Case Flow/Process design  We need to have a solution that can be extended with new business models  Oracle BPM/ACM (On-Premise or as part of Java Cloud Service) as umbrella type of application • On top of Insurance back-end transaction systems • B2B communication • Oracle Process Cloud for short approval chains Rules design  Oracle Policy Automation (as part of Service Cloud or On-Premise) for checking validity of claim  Oracle Endeca for fraud investigation Channel Access  Mobile Application Framework for customer support • Enter Car accident at the accident scene Case Lifecycle Design category Case flow/ Process design Event design Rules design Case information Design category Data design Document & media design People relationship design Case Interaction Design category Portal design Dashboard design Channel design Functional Design categories Integration Design Roles & Authorization Design Cross Functional Design category
  20. 20. 20Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Court case Prosecution case  Defense case  Prosecutor case Police case  Investigation  Warrant case  Crime case Police Investigation Use case description  The crime-to-court process deals with all activities from the moment a law is broken until the conviction of a guilty person DILO for Police officer, Crime/event recording  A report comes in that a crime has been committed  The call will be routed to the police incident room  The officer will open an incident to report the crime, circumstances, and location details  Then the officer determines the details of the incident and the priority based upon the provided information  The incident will be assigned to a patrol officer, who is briefed while he is driving to the crime scene  At the crime scene the officer does his investigation, collects more details like interviews with victims and/or witnesses, reports the details, the offences, suspect description, and the way the crime took place Knowledge work involved  Combine all information together, leads, incidents  Mobile support (taking notes, making pictures, internal communications)  Needs to have insight in all case information  A police case is a container of multiple investigation cases and also can be linked to already existing police investigation cases Incident  Crime/event recording
  21. 21. 21Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Police Investigation Oracle product usage in specific areas Case Lifecycle Design category Case flow/ Process design Event design Rules design Case information Design category Data design Document & media design People relationship design Case Interaction Design category Portal design Dashboard design Channel design Functional Design categories Integration Design Roles & Authorization Design Cross Functional Design category  Case Flow/Process design • Overarching process needs to guide execution from first alert to hand-over towards court • Event based handling in Police Investigation process needed, many changes in case execution possible • Two implementation scenarios: – Full-Blown Scenario Implementation with Oracle Siebel (Capgemini T-Police offering) – Umbrella Scenario Implementation with Oracle BPM/ACM – Cloud implementation only possible as Private Cloud  Portal design • Webcenter Portal for inclusion of many information sources • SOA Suite for integration (or SOA Cloud when used as Private Cloud) • WebCenter Content for document/media inclusion (or Document Cloud when used as Private Cloud) • IDM for security inclusion
  22. 22. 22Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Police Investigation Portal example
  23. 23. 23Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Mortgage handling Use case description  Predictable case management solution with a high level of customer/stakeholder interaction. DILO for Product owner  Three operating models for selling mortgages: • Go for Customer Intimacy and deliver customized products • Aim at Product Leadership in which they provide state-of-the art products • Focus on Operational Excellence and deliver a standardized product for a low price  DILO for Product Owner: rate effectiveness of business in execution of operating model for selling mortgages Knowledge work involved in selling mortgages  Judge the customer situation  Estimate the value of the property the customer likes to buy  Evaluate what product options and variations are available  Check what is affordable for the customer and  Minimizing the Probability of Default
  24. 24. 24Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Mortgage handling Oracle product usage in specific areas Case Lifecycle Design category Case flow/ Process design Event design Rules design Case information Design category Data design Document & media design People relationship design Case Interaction Design category Portal design Dashboard design Channel design Functional Design categories Integration Design Roles & Authorization Design Cross Functional Design category  Implementation of the Case/Process design area depends on operating model:  Operational excellence • BPM/ACM on top of Java Cloud • SOA Cloud  Customer centricity • Oracle CX; A combination of Marketing, Sales, Service, Commerce, Social, CPQ • Oracle PaaS to integrate all components and bring agility to the solution  Product leadership • Service Cloud • Endeca
  25. 25. Demo Mortgage
  26. 26. 26Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Mortgages process Sales Origination Fulfillment Intake Determine customer needs Provide quote
  27. 27. 27Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Example Use Case Initial Application New Case Application Review Process Notification – Missing Info Request Assistance New Service Request Request handled Application Completed Case Updated. Ready for next phase Monitoring For Continuous Improvement
  28. 28. 28Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Example Use Case – Oracle Cloud Components
  29. 29. 29Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Oracle Cloud Components Mobile Cloud
  30. 30. 31Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015
  31. 31. 32Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015
  32. 32. 35Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Oracle Cloud Components Mobile Cloud On-Prem Case Management Process Cloud
  33. 33. 38Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Oracle Cloud Components Mobile Cloud On-Prem Case Management Process Cloud Service Cloud
  34. 34. 40Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Oracle Cloud Components Mobile Cloud On-Prem Case Management Process Cloud Service Cloud BI Cloud
  35. 35. 43Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Oracle Cloud Platform for Case Management Mobile Cloud On-Prem Case Management Process Cloud Service Cloud BI Cloud
  36. 36. Conclusion
  37. 37. 45Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Conclusion  We observed that knowledge work and case management go hand-in-hand in reaching an end goal  We looked at different industry processes and identified a set of case management patterns and described the main design areas  We looked at four industry examples and possible implementation scenarios  Oracle supports any case management scenario with a world class large footprint of on-premise and Cloud implementation options  Implementing a cloud based case management solution is based upon a different design paradigm, aimed at delivering in a short timeframe  Oracle PaaS delivers the agility layer on top of (Oracle) SaaS applications
  38. 38. 46Copyright © 2015 Capgemini and Sogeti. All Rights Reserved Knowledge Worker Enablement on Premises and in the Cloud [CON7002] | 29th October, 2015 Contact Information Léon Smiers Solution Architect Oracle BPM/Case Management/ PaaS Oracle ACE Email: leon.smiers@capgemini.com Mob.: +31 6 150 30 373 http://twitter.com/leonsmiers http://www.capgemini.com/ oracleblog Prasen Palvankar Senior Director Product Management Cloud Industry solutions Email: prasen.palvankar@oracle.com http://twitter.com/lprasenp Manas Deb Business Leader, Capgemini/Europe/Cloud Choice Email: Manas.deb@capgemini.com Mob.: +49 151 40251850
  39. 39. www.sogeti.com www.capgemini.com The information contained in this presentation is proprietary. It is for intermediary use only. Copyright © 2015 Capgemini and Sogeti. All rights reserved. Rightshore® is a trademark belonging to Capgemini. No part of this presentation may be modified, deleted or expanded by any process or means without prior written permission from Capgemini. About Capgemini and Sogeti Now with 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at www.capgemini.com. Sogeti is a leading provider of technology and software testing, specializing in Application, Infrastructure and Engineering Services. Sogeti offers cutting-edge solutions around Testing, Business Intelligence & Analytics, Mobile, Cloud and Cyber Security. Sogeti brings together more than 20,000 professionals in 15 countries and has a strong local presence in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.

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