What do Police investigations, mortgage requests, insurance claims and subsidy handling all have in common? They all need some sort of knowledge work to (successfully) close a complex business problem. This presentation was given at Oracle Open World in 2015 and contains an overview of Case Management, a design methodology and a mapping towards Oracle products, both on-premise and in the Cloud. Industry examples, police investigation, insurance claim handling and mortgage are discussed on what Oracle Cloud products could support this scenario. For the latter, the mMortgage request handling slides shwoing a demo are added. This presentation is based upon the book ‘Oracle Case Management Solutions’ http://oraclecasemanagementsolutions.com/