2. A T H R E E W E E K S U R V E Y T R I A L W A S
C O N D U C T E D I N T H E W I C P R O G R A M
2 5 S U R V E Y S W E R E F I L L E D O U T B Y T H O S E
R E C E I V I N G W I C S E R V I C E S
2 4 F E M A L E
1 M A L E
Customer Satisfaction
Survey Trial
4. Statements
0 10 20 30
I would recommend this…
I felt I received the services I…
I was motivated to improve my…
I was involved in the decision…
I was served in a timely manner
The staff was helpful
The staff was well informed
The staff was…
The service or information was…
Strongly Agree
Agree
Disagree
Strongly
Disagree
Not Applicable
I received the information...
5. “ T H E S Y S T E M C O N F U S E D A F E W O F M Y
A P P O I N T M E N T S I N F A L L 2 0 1 3 A N D I H A D T O
C O M E I N M O R E T H A N N E C E S S A R Y ”
“ P R O V I D E O T H E R W A Y S T O H E L P M A I N T A I N
A H E A L T H Y W E I G H T ”
“ W E R E A L L Y L I K E A L L T H E
F O O D / M E A L / F A M I L Y I D E A S A N D A D V I C E -
H O W I M P O R T A N T S I T - D O W N M E A L S A R E - I
T H I N K T H E P E O P L E W H O D O N ‟ T Q U A L I F Y
F O R W I C W O U L D S T I L L G R E A T L Y B E N E F I T
T O J U S T L E A R N A B O U T S O M E O F T H E
T H I N G S ”
Suggestions for
Improvements
6. “ V E R Y W E L L O R G A N I Z E D ”
“ S T A F F W A S V E R Y K I N D , W E L C O M I N G , A N D
K N O W L E D G E A B L E A B O U T S E R V I C E S
O F F E R E D . T H A N K S ! ”
“ Y O U L A D I E S A R E V E R Y S W E E T A N D O U R
C H I L D R E N F E E L C O M F O R T A B L E C O M I N G
H E R E ”
“ I T H I N K W I C I S A G R E A T P R O G R A M . ”
Further Comments or
Impressions
7. H O S T W I C E V E N T S ! !
D I A P E R D E R B Y - F R E E E V E N T F E A T U R I N G B E S T R A C E
H E A T S ( F A S T E S T C R A W L E R S & N E W
W A L K E R S ) , D E C O R A T E D C L O T H D I A P E R C O N T E S T , „ T I N Y
T O T S ‟ F A S H I O N S H O W S , M O M ‟ S
L O U N G E , C O U P O N S , K I D S C R A F T S , A N D M O R E ! W I C W I L L
B E O N H A N D T O T A L K A B O U T T H E P R O G R A M A N D T O
A N S W E R A N Y Q U E S T I O N S P U B L I C H A S .
N U T R I T I O N F O R L I F E C A M P A I G N - „ F I T - W I C ‟
I N I T I A T I V E T O G E T F A M I L I E S A N D K I D S T O E A T
H E A L T H Y A N D S T A Y P H Y S I C A L L Y A C T I V E . A C T I V I T I E S
C O U L D I N C L U D E J U M P R O P E , L I M B O , E G G
B A L A N C E , B O W L I N G , R U N C O U R S E , B E A N B A G T O S S
Ways to Reach the
General Public
8. G R O C E R Y S T O R E D E M O S - W I C N U T R I T I O N I S T
A V A I L A B L E A T A G R O C E R Y S T O R E , P R O V I D I N G T I P S A N D
I N F O R M A T I O N O N H E A L T H Y F O O D C H O I C E S
… Continued
9. L I T T L E F A L L S D A M F E S T I V A L
L I T T L E F A L L S A R T S A N D C R A F T S F A I R
M O R R I S O N C O U N T Y F A I R
P A R T I C I P A T I N G G R O C E R Y S T O R E S
Possible Event Locations
10. P U B L I C A W A R E N E S S O F M O R R I S O N C O U N T Y
W I C P R O G R A M T O T H O S E W H O Q U A L I F Y F O R
W I C S E R V I C E S
P R O M O T E N U T R I T I O N A L A N D E D U C A T I O N A L
I N F O R M A T I O N F O R A L L F A M I L I E S A N D
C H I L D R E N T O L I V E A H E A L T H Y L I F E S T Y L E
Ultimate Goal
Editor's Notes
19/25 (76%) Strongly agreed that they received the information or service they needed6/25 (24%) Agreed that they received the information or service they needed21/25 (84%) strongly agreed that the service or information was clear and understandable4/24 (16%) Agreed that the service or information was clear and underdstandable23/25 (92%) Strongly agreed that the staff was respectful, friendly, and polite2/25 (8%) Agreed that the staff was respectful, friendly, and polite22/25 (88%) Strongly agreed that the staff was well informed3/25 (12%) Agreed that the staff was well informed21/25 (84%) Strongly agreed that the staff was helpful4/25 (16%) Agreed that the staff was helpful21/25 (84%) Strongly agreed that they were served in a timely manner4/25 (16%) Agreed that they were served in a timely manner19/25 (76%) Strongly agreed that they were involved in the decision making regarding their care or service6/25 (24%) Agreed that they were involved in the decision making regarding their care or service16/25 (64%) Strongly agreed that they were motivated to improve their health8/25 (32%) Agreed that they were motivated to improve their health1/25 (4%) Not Applicable15/25 (60%) Strongly agreed that they felt they received the services they needed to help them achieve their own health goals9/25 (36%) Agreed that they felt they received the services they needed to help them improve their own health goals1/25 (4%) Not applicable22/25 (88%) Strongly agreed that they would recommend this agency to family and friends3/25 (12%) Agreed that they would recommend this agency to family and friendsOverall, very positive feedback was obtained!
Based on the feedback, I decided to focus on the comment that people who don’t qualify for WIC would still greatly benefit just to learn about some things!
There are some grocery stores that have WIC staff located on site to help individuals pick out food with their vouchers. Coborns in Sauk Rapids has a Chef Learnin Center where a chef is available to demo cooking food in front of shoppers. Along the lines of this idea, WIC could be in communication with grocery stores to have a WIC corner, where maybe once a week, a staff member is there to help answer questions for the public.
