Compleat Guide

1. Quick Reference Guide
Ticketing, Queues & Compleat
Ticket Ready?
Verify the following prior to ticketing:
 UDIDS areadded and complete including all faresavings, ChromeRiver,
etc.
Use CUSTCODE.CSL script
 TSA info has been added for all passengers.
 If traveling internationally passportnumber added.
 Car and hotel dates match flights or are documented why they are not.
 Service fee has been documented in *UM-per ticket or per transaction.
 If the servicefee is charged to a differentcard, it should be stored in a DI
line. Compleat will add DI line if account is setup in AirPortal
 If ticket is being exchanged due to schedule changeor weather waiver all
necessary documentation should be added including waiver code, OSI
message required verbatim to carrier requirements, and documented in
*UZ as to which flights are being affected (please check with individual
carriers for exact requirements).
 Using any other waiver, code should be documented in *UZ for
processing.
 Currentfare is stored (cannot say “awaiting repricing”) in TR field.
All fares requirea stored farequote.
 Value logic has been run for any potential savings to client.
 Online bookings that have been claimed by an agent need to go through
the rez assistscriptwith all fields updated (fare, service fees, etc).
 Compleat will automatically queue all international records to
QEP/N1L/49*C10 for IRD review to add commission and remarks.
Compleat adds itinerary remarks with emergency phone contacts and
passport/visa reminder.

2.  If “QCONLY” option was selected in the Auto-Ticket script, when ready to
ticket, you mustrun the Auto-Ticket scriptagain to removethis remark
(5.ZQCONLY), otherwise it will not auto-ticket.
Additional Info
 *F or 4* to display stored fares/TRs
 *UM to display Compleat documented service fees (if applicable)
1.TASF1-10.00
2.TASF2-10.00
 *UN for Client WF Documentation and account specific remarks
(required UDIDs, etc.)
 All clients moved to the new mid-office will have the following
documentation in their level 2.
580A GN5.N ***ATTN BUCKEYE IS ON NEW MID-OFFICE***#
581A GN5.N ***ONLINEBOOKING-AUTOTKTING QUEUETO (
QEP/G74/83#
 *UT to display ITfields - Compleat documents
1.APTKT1-ITUS134192672
2.APTKT2-ITC889666
(Compleat adds the IT to the EZ entry)
 *UZ to display Compleat QC remarks
Example: 12JUL/0447Z/COMPLEAT/PNRPASSED QC
*Note – an APERR remark in *UZ is an AirPortalerror, not Compleat
 Retention line is added by Compleat, then removed allowing us to retain
PNR’s in GDS longer.

4. Additional Info cont’d
Voids
 ARC e-ticketscanbe voidedwhile inthe pnr,viaETR.
 To voida service fee, display the pnrandvoidthe MCO longhand.
*DH, so youcan see the MCO number
Thendo thisentry( arrowup or cut/paste the MCO number)
DDV*25AUG8900684565881
 To voidan invoice,displaythe PNR firsttogetthe invoice number
Pull up the DD listof the date of issue
Search for the name and invoice number.
Enter DDV(line number) tovoidthatinvoice Example:DDV29
Exchanges
o Available for automated RR exchanges,manual exchangesusingan MCO
exchangesw/residual MCO, exchangeswithservice fee on separate CC
1. Run RapidReprice
2. Exchangesrequire afare quote andsometimesthe RRscriptdoesn’taddone. Justenter
4PQCTRALL or 4PQC if notusingTR’s, to make sure quote isaddedor Compleatwill notissue
the exchange andrejectwith anerror:
COMPLEAT/TICKETINGNOTSCHEDULED/MISSING FARE QUOTE
3. Run the auto-ticketscript– selectEXCHANGEwhenasked“Whatdoyou wantto do? “
*Note: Selecting EXCHANGE adds the required 5.ZOK TO EXCH-DDMMM/XX remark
International Exchanges require review by IRD, then manually add 5.ZINTL EXCH OK-DDMMM/XX
4. Continue throughthe scripttoqueue toCompleat.
Group Ticketing
 Available for ARC air groups
o Future enhancement –Non-ARCgroups,likeWN
1. Group air PNRmustbe ticketreadywithstoredfare, anyIT’s,endorsements,etc.
2. AA,DLand UA group PNR’srequire agroupheaderC/NAME
3. AddUDID: 5U66-GROUP to bypass“standard” QC/File Finishing
4. Queue tothe Compleatgroupqueue:GEP/G74/84

5. Ticketing
TAW/TAX Format
ARC PNR’s only 7TAW/AGENT SINE/21APR
Car/Hotel Only 7TAX/AGENTSINE/21APR
Non-ARC PNR’s 7TAX/AGENTSINE/21APR
* 7T/A and 7T/ – Not permitted, as Compleat assumes PNR is invoiced/ticketed
Storing Fares Format
Single Fare 4P* then 4PQC or
4P*#TR then 4PQCTRALL
Multiple Tickets Issued in Single PNR TR’s are required for all tickets
Issuing Multiple Tickets Format
Issuing Multiple
Tickets
4P*S1/2/9/10#TR
4P*S3/4/7/8#TR
Issuing Multiple Tickets w/IT#
Important: Must addtour code override remarkorIT will
be overriddenby Compleat
4P*S1/2#TR#ITXXXXX
Ticket Records Format
TR Format w/Securate 4P*FSR#/@@UVA#S1/2#TR
(@@SECURATE CODE)
Copies all TR quotes 4PQCTRALL
Displays Stored TR’s 4*TR1 or 4*TR2
Change TR 4-TR@4#4P*S3#FSR#FXD
Delete a single TR 4-TR@2
Delete all TR’s 4-TR@ALL
Cancel Fare Quote 4PQ@
Delete Exchange fare/DI line 4-TR@1 and/or *DI then 4-DI@1
Store fare with IT and commission percentage 4P*S1/2#K8#IT12345#TR
Store fare with IT and commission dollar amount 4P*S1/2#K$65.12#IT12345#TR
Store fare with tkt designator and commission 4P*FEX/-0/ACCBT#K12#TR

6. Queues
Accessing Queues
View all Queue Categories
w/PNR’s on Queue
QC/48*ALL
View all Categories QC/48*ALL-A
Queue Categories
Category 0 DEFAULT
Category 1 QC message or Intl ticketing commission/booking remarks (*UZ)
Category 2 PERSONAL (use as needed)
Category 3 VENDOR MESSAGES (review airline remarks and work PNR as needed)
Category 4 SCHEDULE Change (work as soon as received with EWGR format. Verify
that there are no misconnecting flights prior to working. After PNR is
clean, determine if ticket needs reissuing as many don’t, and ALWAYS
advise client.
Category 5 AFTER-HOURS (*UZ and review all remarks entered by CCRA. Determine if
you need to follow-up with client)
Category 6 SEATS Improved (place PNR’s for you to monitor for manual seat
improvement)
Category 7 AGENT TO AGENT (*UZ and review remarks added by another agent)
Category 8 AIRBANK (all unused tickets placed on queue need to be reviewed and
Airbank® updated with actual value and/or removed for no value)
Category 9 TICKET today (Queue records to monitor for ticketing. Display TK and don’t
remove until ticket/s are issued by auto-ticketing or agent support)
Category 10 TICKET reject (*UZ and review ticketing error. Fix PNR and then re-queue
for ticketing)
Category 11 MAIL Reject (Email was unable to send due to missing and/or
incorrect. Correct email address and resubmit)
Category 12 WAITLISTChecker(Compleatfoundrequestwaitlistavailable. Determine if still
neededandupdate PNRandreissue ticketif needed)
Category 13 SEAT Checker*US (Compleatfoundbetterseats. Reviewremarksandadvise
client, if applicable. If noadditional improvementneededremove seatchecker
remark)
Category 14 FARE Checker(Compleat foundalowerfare.Review record,if viablelower fare,
setupforexchange and/orif possible voidoriginalticketandissue forlowerfare)
Category 15 QC Checker(Compleatadvisesin5.Zall areasof the PNRthat need
correcting/verification. CorrectPNRandthenre-queue toQEP/G74/83 soticket
can be issued. If notworked,ticketwillnotbe issued!

7. Service Fee Overrides
Due to the different fee types: per-person, per-ticket, per-PNR, we created different overrides to
accommodate the need.
Example/Definition Format
Displays Compleat service fee within the PNR
(unless no service fee is charged or FOP is
check)
*UM
TASF1-29.00
TASF1-FREQUENCY-PP (AirPortal returns this info)
If not charging a service fee, replace the
29.00 (amount) in the examples with a 0.00.
5.ZSVC FEE OVR-0.00-PERTKT-14APR
5.ZSVC FEE OVR-29.00-PERTKT-14APR
(This format will charge a $29 service fee per
ticket)
5.ZSVC FEE OVR-XX.XX-PERTKT-DDMMM
(XX.XX=Amount)
(DDMMM=Current Date)
5.ZSVC FEE OVR-29.00-PERPNR-14APR
(This format will charge one $29 for the entire
PNR)
5.ZSVC FEE OVR-XX.XX-PERPNR-DDMMM
(XX.XX=Amount)
(DDMMM=Current Date)
5.ZSVC FEE OVR-29.00-PERPAXTKT-14APR
(This format will charge $29 per ticket per
passenger)
5.ZSVC FEE OVR-XX.XX-PERPAXTKT-DDMMM
(XX.XX=Amount)
(DDMMM=Current Date)
5.ZSVC FEE OVR-29.00-PERPAXPNR-14APR
(This format will charge $29 per passenger in
the PNR)
5.ZSVC FEE OVR-XX.XX-PERPAXPNR-DDMMM
(XX.XX=Amount)
(DDMMM=Current Date)

8. Compleat Remarks & Overrides
Override Remarks * UZ PNR Remark
Seat Checker By Specific Flight Number
Stop Seat Search (remove the seat remark when a preferred seat
has been assigned. This will prohibit Compleat from changing the
new seat.
5.SDL/4968/AF
5.S3@ (3=LINE #)
Does Not Email Airtin After Ticketing 5.ZNO AIRTIN-DATE
QC Only - Stop Auto-Ticketing 5.ZQC ONLY
Not Using Airbank® Ticket 5.ZBYPASS UNUSED-XX/XX
Air Continuity 5.ZAIR OK
Car Continuity 5.ZCAR OK
Multiple CD Numbers in 5.C (*UC) 5.ZCAR CD OK
Multiple Car ID Numbers in 5.C (*UC) 5.ZCAR ID OK
Stop Fare Checker 5.ZNO FC
Ok To Issue Non-Changeable Fares 5.ZRESTICTIVE FARE OK-DATE
Auto-Ticket Intl After Commission Review 5.ZINTL OK-DATE/AGENT SINE
Invoice Car/Hotel Segments After Ticketing 5.ZC/H ONLY S
Issue New Ticket, if Previously Ticketed 5.ZOK TO REISSUE-DATE
PNR contains FOP CK and Airportal is set up as a CC and vice
versa, if AP is set up at CK and PNR contains a CC
5.ZFOP OK
Override Client’s AirPortal Tour Code 5.ZTOUR CODE OK-DATE-XX
5.ZTOUR CODE OK-DATE-XX-XX
Override Client’s AirPortal Securate Code 5.ZSECURATE CODE OK-DATE-XX
5.ZSECURATE CODE OK-DATE-XX-XX
Override Client’s AirPortal Contract Endorsement 5.ZENDORSEMENT OK-DATE-XX
5.ZENDORSEMENT OK-DATE-XX-XX

9. Compleat QC Rejects
Errors marked with an asterisk (*) are “hard stops” that prevent auto-ticketing
Error Remark (*UZ) Solution /Override Error Definition
*CHECK AIRBANK FOR UNUSED
TKT-DL
Run AB_SRCH.CSLscript/set-up
exchange or add override if not
using AirBank ticket
Compleat found unused ticket in
AirBank
*ADD SVC FEE OVERRIDE/AP
UNABLE TO LOCATE FEES
Verify Service Fees in
AirPortal/add service fee
override and U29-reason
Service fees not found in AirPortal
*PAXFONE NBRMISSING-PLZ
ADD
Add at least one passenger
phone number
Passenger phone number is missing
with -B or -C or -H
*UDID MISSING/U1 Add required UDID Required UDID is missing
*UDID INVALID/U1 Verify UDID setup in AirPortal/
Correct data in UDID
Data in UDID does not match UDID
setup in AirPortal
*PNR HAS DUPLICATE STORED
FARES PLEASE CORRECT
Remove duplicate stored fares
(TRs)
Duplicate stored fares (TRs) for same
flight segments
*TICKETING NOT
SCHEDULED/MISSING FARE
QUOTE
Add Fare Quote Fare Quote Missing
*MISSING TICKET SECURATE
FARE1
Remove existingstoredfare and
restore with SecuRate code
SecuRate code missing from stored
fare
*REQUESTED TICKETING DATE IS
EARLIER THAN TODAYS
Update TAW/TAX to current
date
Date in TAW/TAX is not current date
*FARE SAVINGS MISSING/PLZ
ADD
Add fare savings (5LF and 5FJ) 5LF and/or 5FJ missing
*FARE SAVINGS REMARK IN
INCORRECT FORMAT
Correct fare savings Fare savings format is incorrect
*NO AGENT NONARC
ACCOUNTING LINES FOUND
Add Non-ARC accounting lines Agent Non-ARC bookings require
accounting lines
*MISSING VALUELOGIC RUN
VALULOGC.CSL SCRIPT
RUN VALULOGC.CSL SCRIPT ValueLogic UDIDs are missing

10. Compleat QC Rejects cont’d
Errors marked with an asterisk (*) are “hard stops” that prevent auto-ticketing
Error Remark (*UZ) Solution /Override Error Definition
*FOP REQUIRED Add FOP FOP is missing
VERIFY HOTEL CITY SEG 4 Add 5.ZHTL OK Hotel city doesn’t match air city
MISSING CAR CD SEG 2 Add car CD# Car CD# in *UC is missing in car
segment
MISSING CAR ID SEG 2 Add car ID# Car ID# in *UC is missing in car
segment
PLZ VERIFY CORRECT CAR CD IS
BEING APPLIED
Verify car CD and add override
5.ZCAR OK
Multiple car CD#s listed for same
vendor in *UC
PLZ VERIFY CORRECT CAR ID IS
BEING APPLIED
Verify car ID and add override
5.ZCAR OK
Multiple car ID#s listed for same
vendor in *UC
CAR SEG2 PICKUP LOCATION
DOES NOT MATCH PREVIOUS
AIR
Add 5.ZCAR OK Car city doesn’t match air city
CAR SEG 2 DROPOFF DATE
DOESN’T MATCH NEXT AIR
Add 5.ZCAR OK Car return date doesn’t match return
air date
ARRIVAL AND DEPARTURE DO
NOT MATCH
Add 5.ZAIR OK Air arriving into one city and departing
from another city

11. Compleat Auto-Ticketing Rejects
Error Remark (*UZ) Solution /Override Error Definition
Ticketing Not Scheduled/TKT
Req Invoiced
5.ZOK TO REISSUE PNR ALREADY INVOICED/TICKETED
Ticketing Not Scheduled/PNR
Previously TKTD
5.ZOK TO REISSUE PNR ALREADY INVOICED/TICKETED
TKT-GDS-SI- Or SSI- Not Valid
With NT Ticket Number
REMOVE SI- FROMDI LINE SI- NOT APPLICABLE TO CAR/HOTEL
ONLY AND NON-ARC INVOICING
TKT-GDS-ER/Need FOP ADD FOP FOP IS MISSING
Requested Ticketing Date Is
Earlier Than Todays
UPDATE TAW/TAX TO CURRENT
DATE
DATE IN TAW/TAX IS NOT CURRENT
DATE
TKT-Missing/Invalid TAW-Plz
Update
UPDATE TAW/TAX TO CURRENT
DATE
7T/ IS NOT A VALID TAW/TAX
TKT-GDS-Invalid - Ensure Name
DOB And Gender EXI
UPDATE TSA INFO TSA INFO IS MISSING
Missing/Incorrect TSA Pax Num
1
UPDATE TSA INFO TSA INFO IS NOT CORRECT – DOESN’T
MATCH NAME IN NAME FIELD
TKT-GDS-Invalid Agent/Branch
Option Format
UPDATE DI LINE WITH AGENT
NAME (#ANAME)
AGENT NAME/SINE IS MISSING FROM
THE DI LINE
TKT Not Sched/PNR Failed QC
Plz Revi
FIX QC ERRORS PNR FAILED QC
TKT-GDS-Referral Call Local Vi
NbR
CREDIT CARD DECLINED CREDIT CARD DECLINE
TKT-GDS-Do Not Honor - Check
Credit Card Number
CREDIT CARD DECLINED CREDIT CARD DECLINE
Intl Remarks Have Been Added
AgentIsResponsibleForMaking
Sure They Are Correct
AFTER IRD REVIEW -
5.Z INTL OK-DDMMM/XX
(XX= AGENT SINE)
ITINERARY REMARKS ADDED WITH INTL
DOCUMENTATION AND EMERGENCY
PHONE CONTACT INFO
TKT-GDS-Ticketing Record Not
Valid For Ticketing
FARE IS“AWAITINGREPRICING”
REMOVE AND RESTORE FARE
FARE IS NOT CURRENT – AWAITING
REPRICNG

12. Agent Support
Agent Support Team/Compleat/IRD
International Rate Desk
Jack Cunniff
Jack.Cunniff@cbtravel.com
(801) 327-7717
John Millsaps
John.Millsaps@cbtravel.com
(801) 327-7752
Tina Kelaidis-Dover
Tina.Kelaidis-Dover@cbtravel.com
(801) 327-7731
Denise Francis
Denise.Francis@cbtravel.com
(205) 874-8505
WS GDS Script
Becky Frasier
Becky.Frasier@cbtravel.com
(801) 327-7739
AirPortal® Admin/Compleat
Jen Barnett
Jen.Barnett@cbtravel.com
(801) 327-7703
Worldspan Technical Support
Chase Limb
Chase.Limb@cbtravel.com
(801) 327-7702