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Basic Reservation and Ticketing AMADEUS selling platform connect bsp

KORNKAWIN JIRACHAIYAKAN
KORNKAWIN JIRACHAIYAKAN
KORNKAWIN JIRACHAIYAKANTravel Consultant at A and F Tour Travel Co.,Ltd

Unit Competency : Construct and Ticket Domestic Airfares

Basic Reservation and Ticketing AMADEUS selling platform connect bsp

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CONSTRUCT AND TICKET DOMESTIC AIRFARES
Basic Reservation and Ticketing AMADEUS
D2.TTA.CL2.06
2
To help avoid confusion with similar sounding consonants and
numbers, in March 1956 the International Civil Aviation
Organization (ICAO) adopted a standard phonetic alphabet for
aviation use:
a). ICAO Phonetic Alphabet : Airlines Industry
b). Airline Code
: Hotels, Travel Agency,
Operations, Restaurants,
Guides
c). Country Code or Other : Non-Specifically, General or Etc.
3
Phonetic Alphabet
ICAO or The NATO
4
5
6
International Air Transport Association
General Sale Agent (GSA)
Billing & Settlement Plan (BSP)
Sub Agent
Airlines
IATA accreditation greatly
simplifies the business
relationship between travel
agents and airlines.
On linesOff lines
Ad

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Basic Reservation and Ticketing AMADEUS selling platform connect bsp

  • 1. CONSTRUCT AND TICKET DOMESTIC AIRFARES Basic Reservation and Ticketing AMADEUS D2.TTA.CL2.06
  • 2. 2 To help avoid confusion with similar sounding consonants and numbers, in March 1956 the International Civil Aviation Organization (ICAO) adopted a standard phonetic alphabet for aviation use: a). ICAO Phonetic Alphabet : Airlines Industry b). Airline Code : Hotels, Travel Agency, Operations, Restaurants, Guides c). Country Code or Other : Non-Specifically, General or Etc.
  • 4. 4
  • 5. 5
  • 6. 6 International Air Transport Association General Sale Agent (GSA) Billing & Settlement Plan (BSP) Sub Agent Airlines IATA accreditation greatly simplifies the business relationship between travel agents and airlines. On linesOff lines
  • 7. 7
  • 8. 8 A carrier neutral reporting/accounting system run by IATA A network of approved Agents who issue Airline Ticket on behalf of the Airlines A clearing instrument to reconcile the sales by Agents to the Airlines that own sales Travel Agencies Definition
  • 9. 9
  • 10. 10
  • 11. Amadeus uses codes to represent locations, companies and equipment in the entries that you use in Amadeus and in the displays that are returned to you. Therefore, you need to be able to interpret the codes you see and use.
  • 12. The airline industry uses a system that identifies each airport and city with a unique three-letter code. Each airline is identified by a unique two-character code. With these codes, which are administered by the International Air Transport Association (IATA) and the International Standards Organization (ISO), you can identify cities, airports and airlines. For more information, see HE ENCODE or HE DECODE.
  • 13. City Airport Country To know the currency of country State / province (US, AU,CA,BR,AR only) Airline Equipment / Aircraft Type Date Time Check Time Difference Entry for Encode Decode DAN BRISBANE DAC DXB DAN JOHN F KENNEDY DAC CDG DC FRANCE DC AU DC SWITZERLAND DC SA DNS US DNS FLORIDA DNA AIR FRANCE DNA LH DNE AIRBUS DNE 747 DDLON DDKWI 1130/DXB
  • 14. 14
  • 15. The Amadeus Information System (AIS) is a central source of reference information. You can request information from AIS at any time. Main topic list GGAIS Amadeus functions supported by a specific airline GGPCA LH List of telephone numbers of Airlines offices in Kuwait GGAMAKWLCL List of telephone numbers of travel agent in Kuwait GGAMAKWAGT List of Airlines having their own AIS pages GGAIR AIS Information provided by a specific airline GGAIR LH Airlines city information GGAIR LH JNB
  • 18. 18
  • 19. Here we describe the functionality of Amadeus Air, its displays and the options you have to customize your requests. There are three types of displays in the Air module: Availability Display An Amadeus availability display shows all flights with at least one seat available for sale or waitlist, based on the transaction code and parameters you use to request the display
  • 20. Schedule Display An Amadeus schedule display shows all flights and classes operated by all airlines that submit schedule information to Amadeus. Timetable Display An Amadeus timetable is a display of flights operating during a specified one week period. A timetable display shows all flights operating over a seven- day period for a given city pair. If you do not specify a date, the system uses the current date.
  • 21. The display contains flights of all airlines for which schedule information is submitted to Amadeus. You can also display the flights of airlines that do not have a sales agreement with Amadeus. Timetable displays do not show classes of service; therefore, you cannot sell seats directly from this display. HELP PAGE: HE TN Flights are ordered in the same hierarchy as for availability displays. Working with the Timetable Displays
  • 22. 1 . Timetable display entry with date and city pair 2 . Timetable codes for days of the week 3. Seven-day date range beginning with the requested date 4. Dates of service for this flight
  • 23. HELP PAGE: HE SN An Amadeus schedule display shows all flights operated by all airlines that submit schedule information to Amadeus. For airlines that have a sales agreement with Amadeus, availability status codes by class of service are included in schedule displays regardless of whether seats are available. Working with the Schedule Displays Entries for Schedule Display SN15DECKWIDXB Basic Schedule Entry SN15DECKWIDXB/AEK Schedule for Specific Airline
  • 24. HELP PAGE: HE AN Working with the Available Displays An Amadeus availability display shows all flights with at least one seat available for sale or waitlist, for all airlines which have a sales agreement with Amadeus. Based on the transaction code and parameters you use to request the display.
  • 25. Explanation for Line no. 3 from above availability display
  • 26. +1 means the flight arrives next day and -1 means arrives previous day)
  • 27. Availability Entries AN10NOVKWILON Display Availability by Date AN10NOVKWILON/ABA Display Availability by Date & Airline AN10NOVKWILON/ABA/CT Display Availability by Booking Class AN10NOVKWILON/KC Display Availability by Cabin only AN10NOVKWIJFK/XLHR Display Availability by Transit Point AN10NOVKWIJFK/ABA/XLHR Display Availability by Transit point and Airline AN18MARKWIDXB1500 Display Availability by departure time AN10NOVKWILON/*ABA25NV Display Dual Availability
  • 28. Follow up Entries ACR25DEC Request Return Availability MN Change Availability to next day MY Change Availability to previous day AC2 Change Availability to 2 days later AC-5 Change Availability to 5 days earlier MPAN Redisplay previous Availability ACDXB Change Origin City AC//PAR Change Destination City AC/AEK Change to Specific Airline DO2 Flight Information from Line no 2 of availability DOBA156/01DEC Flight Information for specific Flight & Date
  • 29. When you know that the Airline has Direct Access Agreement with Amadeus you can use following airline availability enter for that : Some of the Airlines having Direct Access Agreement are: AA, 9W, UA, DL, EK, GF, WY, UL Carrie Prepared Display Seven Day Search ANQR15DECKWINYC AN/15FEBKWIDXB AN/15FEBKWIDXB/AEK AN/15FEBKWIBOM/AKU/CL (With Specific Class)
  • 30. CHANGE TO AVAILABILITY (AN) -TO SCHEDULE (SN) -TO TIME TABLE (TN)-TO SCHEDULE (SN) ACSN TCSN TIME TABLE (TN) ACTN SCTN AVAILABILITY (AN) SCAN TCAN Changing Display Availability, Schedule and Timetable
  • 31. 1. NON-STOP FLIGHT A flight with no intermediate stops, and the same flight number and aircraft. 2. DIRECT FLIGHT A flight with intermediate stop(s), and the same flight number and aircraft. 3. CONNECTING FLIGHT A flight with intermediate stop(s), and a change of flight number and aircraft. 4. CHANGE-OF-GAUGE A connecting flight with intermediate Stop(s) and the same flight number, but with a change of aircraft type. There are four different types of flights: Flights of Types
  • 32. 32
  • 33. A Passenger name record (PNR) contains the details of a passenger reservation and other information to passenger trip .Each PNR consist of a collection of information items called elements. Each PNR can contain maximum 999 elements, but it must contain the following Five Mandatory Elements:
  • 34. 34
  • 35. NO. Mandatory Elements Amadeus Entries 1 . Itinerary Element AN15JUNKWIDXB/AKU See availabilities SS1Y1 Sell Seat in Y Class & Line NO 1 2 . Name Element NM1PRINCE/MOHAMMEDMR 3 . Contact Element AP BKK 022872473-B A&F Tour Travel 4 . Ticket Arrangement TKOK 5. Received From RF PATRICKER After you do above steps end (save) and retrieve PNR Five Mandatory Elements to Create a PNR on Amadeus System (Steps to Create PNR)
  • 36. PNR may be created in your preferred steps order however above order of the steps may be adopted: SS1Y1 Short Sell SS1YJ1 If Conx FLTS KWI-LON-NYC SS1YJA1 IF connecting more than2 SS1Y1/PE Waiting list SSKU301Y15JANKWIBOM1 Long Sell For Help: HE SS
  • 37. For Help: HE NM Entry NM1ALGHANIM/MOHD MR Single Name – Adult NM1ALGHANIM/ALI (CHD) Single Name – Child NM1ALGHANIM/ALI (CHD/01JAN05) Single Name – Child (Date of Birth) NM1ALGHANIM/ALI(INF/ROSE/01JAN12) One Adult and One Infant with Same Family Name NM1ALGHANIM/ALI(INFKHALDI/EMAN/01JAN12) One Adult and One Infant with Different Family Name
  • 38. Entry NM3ALGHANIM/A MR/B MRS/C MR 3 Adults with Same Family Names – One entry NM2AlGHANIM/A MR/B MSTR(CHD) 1 Adult and 1 Child with Same family names 1/(INF/ROSE/1MAY12) 1 is adult Add infant name having same Family Name as passenger NO 1 after creating a PNR 1/(INFMOHD/ACK/1MAY08) Add infant name having Different Family Name as passenger NO 1 after creating a PNR 2/(CHD) Add Child Tag for passenger number 2 after creating PNR
  • 39. 39 . : Telephone contacts entered in the PNR, except for the agency’s telephone contact, are not sent to the airlines in the itinerary and therefore are entered for the agency’s information only. If you want to send the telephone contact information to the airline you must enter it using an OSI (Other Service Information) element Enter the AP transaction code followed by the telephone contact information and the type of contact. The following are the indicators you can use A-Travel Agency F- Fax Number Email Address Contact : APE- B-Business H-Home Mobile Contact : APM-+
  • 40. Explanation Agency information from office profile Home telephone contact in Nice Business contact in Munich Home contact in London for passenger number one Business contact in London for passengers 3 and 4 Entry AP AP NCE 04 92 49 65 78-H AP MUC 89 456 234-B AP LON 181 459 56 56-H/P1 AP LON 181 456 34 45-B/P3,4 APE-patrick@chehobo.com APM-+66814410505 Contact Element
  • 41. Ticketing Time Limit The day and time, if applicable, that the PNR will be ticketed. If you use this option, the PNR is placed on the time limit queue (Q8) at the date and time specified. TL Automatic Cancellation of Itinerary The system cancels the itinerary when the date in the entry is reached. The cancellation takes place at 00:00 GMT time. If you add a date and time, the cancellation takes place at local time. The date is mandatory, and the TKXL can only be used at PNR creation time. You can modify the information at any time or change the TKXL to another ticketing arrangement. There is no queue placement after a TKXL. XL The reservation has been ticketed. Ticketed OK Enter the TK transaction code followed by a ticketing arrangement indicator. If you do not enter a date and/or time, the system defaults to the current date and time.
  • 42. Entry Explanation TKTL10DEC Ticketing time limit for a specific date TKTL11SEP/1400 Ticketing time limit for a specific date and time TKTL10JAN-TEXT Ticketing time limit for a specific date & free-flow text TKOK Ticketed element TKTL10NOV/P1 Ticketing time limit element for a specific passenger TKXL12NOV/1800 Automatic cancellation of the itinerary on a specific date and time
  • 43. 43 The received from element identifies the person making or modifying a reservation. It is free-flow text and you can enter a maximum of 69 characters. During PNR creation, the received from element is displayed as the second line in the PNR. After you end transaction, the received from element is no longer stored on the face of the PNR, but moved to PNR history. A received from element is required when creating a new PNR or modifying an existing one. To create the received from element, enter:
  • 44. 44 End Transaction When you have entered the five mandatory elements to create a PNR, you must end transaction to file the record in the system. The table below describes the entries you can make: Entry Explanation ET Ends transaction and files the PNR ER Ends transaction and redisplays the PNR ETK Ends transaction, files the PNR and changes the advice codes ERK Ends transaction, redisplays the PNR and changes the advice codes Ignore Transaction When you ignore a PNR during creation, all elements are ignored and any flight, bookings are returned to inventory. IG Ignores the PNR and all additions or modifications IR Ignores current update and redisplay PNR
  • 46. 46 An OSI (other service information) element contains special information regarding a passenger for passengers in the PNR that is sent to the Airline that appear in the itinerary. An OSI element is not a service request and does not require confirmation for the Airline. Unlike SSR element SSR element do not result in the automatic placement of PNRs on queue if a response is received from the Airline OS EK PAX IS VIP Information for specific carrier OS YY PAX IS VIP Information for All carriers Other Service Information
  • 47. 47 The table below describes some of the entries you can make Entry Explanation OSBACTCH NCE 04 87 65 67 34 H To advise a specific airline of a passenger s home telephone contact OSYYCTCH NCE 04 87 65 67 34 H To advise all airlines in the itinerary of a passenger s home telephone contact OSYY1CH/08 YRS/P2 Advise all airlines that a specific passenger is a child and the child s age OSANTKNO 09036101234555 Advise a specific airline of a ticket number
  • 48. 48 An SSR – Special Service Request is an application to an Airline to provide a particular facility for a passenger or passengers. A SSR request is made using an SR entry, which generates an SSR element in the PNR and a request message to the Airline or Airlines concerned. An Service request does require confirmation from the Airline and it result in the automatic placement of PNRs on queue if a response is received from the Airline. Special Service Request For Help HE SR SRWCHR SRWCHR/P2 Wheelchair request To get wheelchair codes in Amadeus use help page: GGCODEW
  • 49. 49 Meal Request For Help HE MEAL To Create an SSR element with mandatory free flow text, enter; SR SPML – NO RED MEAT Free Flow Text
  • 50. 50 MEAL CODES IN SSR (CONTINUED) ---------------------------- CODE MEAL DESCRIPTION ---- ---------------- MOML MOSLEM MEAL NFML NO FISH MEAL (LH SPECIFIC) NLML LOW LACTOSE MEAL OBML JAPANESE OBENTO MEAL (UA SPECIFIC) RVML VEGETARIAN RAW MEAL SFML SEA FOOD MEAL SPML SPECIAL MEAL, SPECIFY FOOD VGML VEGETARIAN VEGAN MEAL VJML VEGETARIAN JAIN MEAL VOML VEGETARIAN ORIENTAL MEAL VLML VEGETARIAN LACTO-OVO MEAL CODE MEAL DESCRIPTION ---- ---------------- B BREAKFAST K CONTINENTAL BREAKFAST L LUNCH D DINNER S SNACK OR BRUNCH O COLD MEAL H HOT MEAL M MEAL (NON-SPECIFIC) R REFRESHMENT C ALCOHOLIC BEVERAGES COMPLIMENTARY F FOOD FOR PURCHASE P ALCOHOLIC BEVERAGES FOR PURCHASE Y DUTY FREE SALES AVAILABLE N NO MEAL SERVICE
  • 51. 51
  • 52. 52 To request a seat map with out PNR, enter; SM TG981/C/01JULBKKCHP
  • 53. 53 Many airlines offer frequent flyer programs to passengers who travel often on their airline. These programs vary from airline to airline, each offering special features to their frequent flyers. There are four frequent flyer transaction codes: FFD Displays the name from the frequent flyer database FFN Creates an SSR element in the PNR, for mileage accrual FFA Creates the name and an SSR element in the PNR, for mileage accrual FFR Creates an SSR element in the PNR, for a redemption journey
  • 54. 54 The table below describes the entries you can make FFDTG-ZD20423 Displays the passenger name information for a specific airline frequent flyer number. FFALH-765467 Creates the name and SRFQTV element using the passenger’s frequent flyer number. FFNQF-0527984 Creates the SRFQTV element for an airline that maintains it frequent flyer database in Amadeus.
  • 55. 55 The table below describes the entries you can make FFNQF-0527984/P1 Creates the SRFQTV element, for an airline that maintains it frequent flyer database in Amadeus, for a specific passenger. FFNAF-1990901462,UA Creates the SRFQTV element for a passenger when the passenger is using an airline that has a frequent flyer agreement with another airline. SRFQTVKL-KLFREEFLOW TEXT/P1 Create Manual Frequent Flyer SSR Element to Accrue Mileage
  • 56. 56 Remark elements contain additional comments or information concerning passengers and their reservations. The Amadeus System provides you with three types of remarks that can be entered in the PNR. They are: General Remark (RM) Confidential Remark (RC) Itinerary Remark (RIR) General Remark You use the general remark element to enter remarks in a PNR. Any Amadeus user that has access to the PNR can read the general remarks.
  • 57. 57 A PNR can contain a maximum of 127 general remarks and each remark can have up to 124 characters. To create a general remark element, enter: RM PSGR ADV XNCL PENALTY RP/NCE1A0900/ 1 RM PSGR ADV XNCL PENALTY > Confidential Remark You use the confidential remark to enter information that can only be viewed in your office, or other branch offices that can view your PNRs. You can add up to three additional office identifications in your entry.
  • 58. 58 Example adding an office identification: RCPARAF0203/CONFIDENTIAL TRIP Itinerary Remark You use the itinerary remark to enter additional information to be printed on the itinerary. Itinerary remarks added to the PNR, that are segment associated, appear underneath their associated segment on the itinerary. Unassociated itinerary remarks are printed at the bottom of the itinerary below all of the flight segments. To create a confidential remark, enter: RC UNLISTED PHONEPAR78401838 RP/NCE1A0900/ 1 RC NCE1A0900/UNLISTED PHONE PAR 78401838 >
  • 59. 59 Following are the optional elements which can be entered in PNR Airline User RC ADVANCE TAKEN FROM PAX Confidential Remarks View by Your office RIS KWD250.000 Service fee remarks for back office accounting RIR Please reconfirms your return itinerary Free flow Remarks (text) on itinerary RIZ Service amount charged KWD 15.000 Free flow Remarks (text) on ITR OP25DEC/ISSUE TICKET (free flow text) Option for Reminder (An option element is used to place a PNR on a specific office on a specific queue on a specific date (For more information use HE OP)
  • 60. 60 Currently the US, Canadian and certain other customs API (Advanced Passenger Information) programs require airlines to submit Passport, Visa and flight information to customs. Today, this can be handled in the PNR with the SSR PSPT. The rest of the information can be collected by the airlines at check-in time. However, US customs has also requested airlines to send additional data, including destination address in the US, and additional information concerning travel documents. In order to support these additional APIS data requirements within reservation systems an IATA industry standard has defined 3 new SSRS (DOCS, DOCO, and DOCA).
  • 61. 61 To create an SSR containing NON-APIS passport information , must use the approved IATA format. SRPSPT BAHK1-123456-GB-24FEB45-LEWIS/EDWARD MR-M-H.FREETEXT/P1 SSR For Passport Information (Non-APIs)
  • 62. 62 The Advance Document Information System SRDOCSBAHK1-P-THA-AB1816706-THA-19OCT74-M-14APR09-JIRACJAIKAN-KORNKAWIN/P1/S3 SR Transaction Code DOCS SSR Code for Travel Document BA Airline Code HK Action Code (HK Only) 1 Number of Service Request -P Dash, Travel Document Type I-Identity Card P-Passport -THA Dash, DOCUMENT Issuing Country AB181670 6 - Dash, Passport Number -THA Dash, Passenger Nationalities -9OCT74 Dash, DDMMMYY -M Dash, Gender Indicate M- Male F- Female MI-Male Infant FI-Female Infant U-Undisclosed Gender 01JUL23 Dash, Passport Expiry Date JIRACHAI Dash, Passport Surname -KORN Dash, Passport Given Name /P1 /S3
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  • 73. 73 SRMOML/P2 Moslem Meal for passenger no 2 SRSPML-FREE FLOW TEXT Meal request – Special Meal SRBSCT Bassinet Request for Infant SM2 Seat Map Display for segment no 2 FFDQR-123456789 Frequent Flyer Name from the Airlines Data FFNQR-1234567890 Enter Frequent Flyer Number Automated FFNQR-1234567890/P2 Enter FFN for passenger no SRFQTVEK-EK123456789 Manual Entry for Frequent Flyer Number SRFQTVBA-AA1234567/P1 Create an SSR element for Mileage Accrual
  • 74. 74 Entry Cancels XE3 Individual element XE5,6 Individual elements in the same category, separated by a comma XE3-6 A range of elements in the same category, separated by a dash XE3,5,8-12 A combination of individual and a range of elements in the same category Cancel the entire itinerary using one entry, enter: XI
  • 75. 75 PNR Retrieval RTPNRPNR Retrieve Booking (Reference) by Amadeus PNR RT/ALSHATTY By Name RT/B By starting alphabet RT/ALSATTY*A By Name (only active PNRs only) RT4 From the list RT0 To return back to the list LP/KU541/20DEC By flight number & date LP6 From the LM list
  • 76. 76 You can modify or cancel existing PNR elements. When you modify a PNR, the system transfers the original elements to PNR history at end transaction. When you cancel an existing PNR element, the system automatically transfers the information to PNR history use the transaction code XE to cancel. PNR elements are divided into 3 category 1. Name Element 2. Flight Segment 3. Other
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  • 78. 78 XE3 To cancel segments/elements number 3 XE3,5,7 To Cancel segments/elements number 3 and 5 and 7 XI To Cancel Amadeus Booking 3/RR To reconfirm segment 6/KWI WAFA 3344332-H Update phone element SX To cancel Seat request SBK To rebook all segment in K class SBK3 To rebook segment number 2 in K class SB25DEC3 To Change date to 25DEC for segment number 3 SO EK M DXBKWI SO EK M 23DEC DXBKWI SO YY F DXBKWI Insert OPEN segment 2/(CHD) Add Child tag for passenger number 2 SIARNK Insert ARNK – Surface segment DO3 or DOKU541 To check flight information
  • 79. 79 HK - CONFIRMED SEGMENT HL - WAITLIST SEGMENT HN - WAITLIST (HOLDING NEED) RQ -WAITLIST (FOR SEGMENT INTST) TK - SCHEDULE CHANGE RR - RECONFIRMED KL - CONFIRMED FROM WAITLIST UC - UNABLE TO CONFIRM UN UNABLE, DOES NOT OPERATE US - UNABLE TO ACCEPT SALE, HAVE WAITLISTED HX - SEGMENT CANCELLED NO - NO ACTION TAKEN BY AIRLINE KK - CONFIRMED PK - PASSIVE SEGMENT GK - GHOST SEGMENT (FOR PRICING ONLY)
  • 80. 80 Steps Action Entry 1 Split Passenger Number 2 and 4 SP2,4 2 Received From RFPAX 3 File Split EF 4 Received From RFPAX 5 End & Retrieve ER To Display list of Split PNRS = RTAXR To Display PNR from the list = RT2 (No. from List)
  • 81. 81 Amadeus Queues gives airlines, travel agencies and providers the ability to send and receive PNRs that require action and to send and receive messages. Using queues you can communicate with other offices and organize the workload in your own office by accessing and creating queues for the different tasks you have to perform. PNRs can require action for the following reasons: Confirmation of segments, services, options or seats from the waitlist Change of responsible office Change of flight schedule Change in the ticketing arrangement Expiration of a ticketing time limit Changes in a group PNR
  • 82. 82 : 1. The Amadeus queue bank is divided into 2 types of queues : 1. Special Queues Divided into categories only 2. Dual Queues Divided into categories and date ranges PNRs can require action for the following reasons: Confirmation of segments, services, options or seats from the waitlist Change of responsible office Change of flight schedule Change in the ticketing arrangement Expiration of a ticketing time limit Changes in a group PNR
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  • 84. 84 The queue system sorts PNRs and messages into three areas Queue Numbers are assigned automatically by the system. They correspond to the type of action required in the PNR. Queue Categories are a sub-division that divide PNRs in the same queue corresponding to the exact action required in the PNR. Date Ranges divide PNRs in the same queue and category according to the date the action is required. You can customize your queue bank. The categories can be deleted or increased and the date ranges can be deleted or changed accordingly. You can also delete an entire queue if it is not need by your office. Queue 0, 97 and the delay queue cannot be deleted. Although not mandatory, it is recommended that you also have queues 1 and 3.
  • 85. 85 The following queue bank is automatically activated for travel agencies: Queue no Name Type 0 General Special 1 Confirmation Dual 2 Waitlist Clearance Dual 3 Options Special 4 Responsibility Change Special 5 Rates Special 7 Schedule Change Dual 8 Ticketing/Time Limit Dual 9 Other Airline Control Dual 12 Expired TKTL Special
  • 86. 86 Queue Name Type 23 RQR Special 25 Multilist Special 26 Multilist Special 80 Prepaid Ticket Special 87 Groups Dual 94 Message - Customer Profile Special 95 Message (to be defined) Special 96 Message - Past Date Record Special 97 Message Dual DLY/DAT - DLY/TIM Delay Date/Time N/A
  • 87. 87 The following table is an example of how the categories are shown for queue number one. Queue Category Explanation 1 0 Confirmation - (default category) 1 Confirmation – Air 2 Confirmation – Hotel 3 Confirmation – Car 4 Confirmation – Tour 5 Confirmation – General 6 Confirmation - Special Services
  • 88. 88 The following table is an example of how the categories are shown for queue number one. Queue Category Explanation 1 0 Confirmation - (default category) 1 Confirmation – Air 2 Confirmation – Hotel 3 Confirmation – Car 4 Confirmation – Tour 5 Confirmation – General 6 Confirmation - Special Services
  • 89. 89 The categories of dual queues are divided into four date ranges. The date ranges divide each category into four sections. When your queue bank is activated, the date ranges are determined by the system as follows: Date Dates Covered Example D1 Today plus two days 01SEP - 03SEP D2 Three to five days, from current date 04SEP - 06SEP D3 Six to eight days, from current date 07SEP - 09SEP D4 Nine days and beyond, from current date 10SEP onwards Here is an example of a queue with four date ranges: 1437 21JAN QUEUE....MADUL2410.......Q/TTL...ADDS...LQC...IW Q 1.CONFO ..23JAN-26JAN-29JAN. >
  • 90. 90 Queue Handling Queue Count Entries You can make the following queue count entries: QT Display total workload QC Display workload in specific categories In addition, Amadeus provides you with a queue count planner that details the PNR totals for the ticketing, option and delay queues.
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  • 92. 92 Entry Starts QS97 A specific queue QSC1 A specific queue and category QS8C1D1 A specific queue, category, and date range Queue Processing Entries You use the queue processing entries when you are in queue mode to action PNRs or message in that specific queue. Queue Start Entries The queue start (QS) entries place you in queue mode and begin the processing of a specific queue. The table below describes the entries you can make:
  • 93. 93 Entry Explanation QN : Queue next removes the current PNR or message on queue and displays the next PNR or message QD : Queue delay ignores the current PNR or message, places it at the end of the queue and displays the next PNR or message on queue QD1300 : Queue delays a PNR to a specific time QD23JUN : Queue delays a PNR to a specific date QI : Ignores the current PNR or message, places it at the bottom of the queue and exits queue mode QF : Ends transaction on the PNR and exits queue mode QU : Redisplays a queue message
  • 94. 94 Display the Queue Summary (all queues) QTQ Display Q Count for all Queue having PNRs or message in Them QT To start work on a Queue ( enter no8) QS8 To remove the PNR from queue QN To move to next PNR in Queue QD OR IG To exit from queue QI To place PNR to specific queue no. QE50 To remove all PNRs from a specific Q no QR12 To Activate a Queue with 3 Categories QA50C3
  • 95. 95 To add category in an existing Queue QAC50C2-3 To Delete a Queue QK50 To Ad name to a Queue QAQ50NAME To delete Queue name QAN50 To Ad name to a category QAN50C1NAME To Delete Category Name QAN50C1 To Remove all PNRs from Q70 Category 2 QR70C2 To transfer a booking to a different office QE/KWI1A0900/8C3 To send a general Message QE/KWIKT2269/97 To display Queue no. QC50CE To Start working on Category 2 QS50C3
  • 96. 96 The queue print (QP) entries allow you to print the PNRs or messages on queue. If you use the QP transaction code without the R option, all items are automatically removed from the queue when printed. The following table describes the entries you can make Entry Prints QP1C1D1 All PNRs from a specific queue, category and date range QPR8C1D1 All PNRs from a specific queue, category, date range and retains the PNRs on queue Queue Print Entries
  • 97. 97 The queue place (QE) entry allows you to manually place PNRs and messages on a queue. You can specify a queue number, category and date range. When using the QE entry to place PNRs on queue, you must first retrieve the PNR. When you place a message on queue it must be displayed on your screen. Queue Placement QE8 A PNR on a specific queue QE8C1 A PNR on a specific queue and category QE8C1D1 A PNR on a specific queue, category and date range QE/NCE1A0900/8C1D1 A PNR on another office’s queue, category and date range
  • 98. 98 For Help: HE FARES, GP DIS Amadeus Fares and Pricing is a computerized air travel pricing system. Its database stores millions of public and private fares for hundreds of different providers. It can construct an unlimited number of fares through a dynamic add-on processing facility The Amadeus fares and pricing entries allow you to: Display fares Price an itinerary Request fare rules and conditions Request currency conversions Calculate mileage for a route of city pairs
  • 99. 99 Amadeus fares and pricing entries are divided into two types of transactions: Fare Quote FQ The Fare Quote transactions display information based on the data contained in an entry. No PNR is required for these entries. Itinerary Pricing FX The Itinerary Pricing transactions price a specific PNR itinerary. A PNR must be present when these codes are used, or a PNR is created s a result of the transaction. Below is an example of an International fare display request from Kuwait to London on BA Fare Quote Display (FQD) Entry
  • 100. 100 FQDKWILON/ABA/D10OCT FARE DISPLAY REQUEST ROE 0.280524 UP TO 1.00 KWD Rate of Exchange and Currency 10OCT12**10OCT12 FARE REQUESTED DATE /BA FARES FOR REQUESTED AIRLINE If you do not specify an airline it appears as /YY KWILON CITY PAIR /NSP Normal and special fares • NLX - normal and excursion fares • CNX - companion, normal and excursion fares ;EH Fares based on a specific global routing indicator /TPM 2894 Ticketed point mileage This is the actual published mileage for the route /MPM 3672 Maximum permitted mileage This is the maximum number of miles you can travel on this route on this fare to avoid extra charges.
  • 101. 101 COLUMN DESCRIPTION LN Line number FARE BASIS Fare basis The fare basis code can give you information about the type of fare, type of passenger, class of travel, minimum and maximum stay, reservation restrictions, seasonality, and days of travel. OW One-way fare amount KWD Currency code RT Round trip fare amount B Booking class (Reservation Booking Designator) Note: A plus sign (+) indicates that more than one booking class applies. Use FQS to obtain more information. PEN Penalty information. Note: To see more penalty information, use FQN to check the fare note/rule. For fares in markets that are not automated, this is always a plus sign (+). DATES/DAY S The display contains up to two lines of date /days restrictions. AP Advance purchase requirements MIN Minimum stay restrictions MAX Maximum stay restrictions
  • 102. 102 FQDKWILON Display Fare for a Specific Sector - OW & RT FQDKWIMNL/AQR Display fare for specific Airline FQDKWIMNL/AQR/D15DEC Display fare for specific Airline and Date FQDKWILON/IO Display Fare for a Specific Sector on YY Carriers – OW FQDKWILON/IR Display Fare for a Specific Sector on YY Carriers – RT FQDKWIMNL/AQR,GF,KU,EK Display fare for multiple airline FQDKWILON/ABA/IH Display Fare for a Specific Sector on BA Carriers – ½ RT NUC FQDKWILON/AKU/R,-CNN Display Fare child with PTC FQDKWICAI/AKU/R,-IN Display Fare Infant FQDKWICAI/AKU/R,-ZZ Display youth fare FQDKWILON/ABA/IR/D15AUG1 2 /R,01JAN12 Different Travel And Ticketing Dates – Future Date
  • 103. 103 FQN1 Display Fare note of line 1 FQN1*LI Display list of Fare Note Paragraph. FQN1*AP Display Specific Paragraph from line No. 1 FQN1*PE Display penalty paragraph from line no 1 FQR2 Display Routing Information on line No 1 Fare Notes: these are follow up entries of FQD
  • 104. 104 Currency Convert Convert from a NUC to a designated currency FQC37.87NUC/KWD Convert from a designated currency to a NUC FQC10.000KWD/NUC Convert one currently to another currency (USD to KWD) FQC100.00USD/KWD Convert currencies up to 12 months in the past FQC100.00USD/KWD/15DEC11
  • 105. 105 ITINERARY PRICING FXP Fare quote a new or retrieved PNR, create a TST FXT3 Select the fare on line 3 for all passengers FXT4/P1 Select the fare on line 4 for passenger 1 FXT4/P2,3 Select the fare on line 4 for passengers 2 and 3 FXT1/P1,3//5/P2 Select different fares for selected passengers FXP/P1 Fare quote passenger no.1 FXP/P1,2,5 Fare quote passengers 1, 2, and 5 FXP/P1-3 Fare quote passengers 1 through 3
  • 106. 106 ITINERARY PRICING FXP/INF Fare quote only infants FXP/PAX Fare quote only non-infants FQQ3 View the ticket image for the fare on line 3 TQT Display all TST TQT/T1 Display TST number 1 TQT/T2 Display TST number 2
  • 107. 107 INFORMATIVE PRICING Below entries can be used to price itineraries without completing the process of PNR. Fares can be quoted to class booked, child, infant and best available fares FXX FARE QUOTE WITHOUT TST FXX/S2,3 FOR SPECIFIC SEGMENT FXA BEST AVAILABLE FARE FXR BEST AVAILABLE FARE AND REBOOK THE CLASS FXA/KC -BUSINESS BEST AVAILABE FARE FOR CABIN FXA/KF -FIRST CLASS FXX/RCH FARE QUOTE FOR CHILD FXX/RIN FARE QUOTE FOR INFANT
  • 108. 108 STEPS TO ISSUE TICKET 1.FXP - FARE QUOTE FOR CLASS BOOKED ORFXB – BEST FARE 2. FPCASH - FORM OF PAYMENT 3. FM0 - COMMISSION 4. FVKU - PLATING CARRIER (IF PRESENT DO NOT INSERT AGAIN) 5. RFS;ER - REFERENCE AND ER 6. TTP OR TTP/T1 –TST WISE OR TTP/P1 – PAX WISE
  • 109. 109 DISPLAY TST (TRANSITIONALY STORED TICKET) AND TWD (ELECTRONIC TICKET) TQT Display a TST TQT/T1 Display a TST by TST number -1 TQT/T2 Display a TST by TST number -2 TWD Display E- ticket record from PNR TWD/L6 Display E- ticket record from PNR referring specific FA or FHE element. (L6) TWD/TKT229- 1234567890 Display E- ticket record using ticket number outside PNR
  • 110. 110 VOID -ELECTRONIC TICKET (E TICKET) STEP 1. TWD/L6 - DISPLAY E TICKET FROM PNR BY FA OR FHE LINE NO or TWD/TKT125-1234567890 - DISPLAY E TICKET BY TICKET NUMBER STEP 2. TRDC/L6 VOID E TICKET from PNR by Fa line number or TRDC/TK-1234567890 VOID E TICKET by Ticket number (without Airline code) or TRDC/012345 VOID E TICKET from sales report (012345 - sequence no.)
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  • 112. 112 Available Flight Passenger Name Contact Element Ticketing Element Received From Element End Transaction Process Reservation
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