CRS PAPER 1
1.) Give the command to book 2 seats from line no 7 with M class in
both the legs.
2 .) Enter the name of Mr. AroonTripathis (35yrs) traveling with his
son Kamal Tripathi (05yrs)
3.) Enter the contact no of Mr. AtulSinha's Business 452 425 252
extension is 498 and who is residing in London (LON).
Ans:- APLON 452 425 252X498-B/P1
4.) Give the difference between TKTL and TKOK
Ans:- TKTL is an ticketing element where "TK" transaction code stand
for "ticketing", and the ticketing Action identifier "TL" for "time
TKOK is also a ticketing element where transaction code "TK" stand
for ticketing and Action identifier "OK".
5.) What is the significance of RF command?
Ans:- Reference of person actioning booking
6.) Difference between ET and ER.
Ans:- ET transaction code used for end and ignore PNR
ER transaction code used for end and redisplay PNR
7.) Give the format of priority waitlist?
SEGMENT SELL ENTRY
8.) Give the format of Open segment
9.) How we enter ARNK segment?
Ans:- The following is an example of a discontinuous itinerary:
SEG 1 NRT-SFO
SEG 2 LAX-NRT
To make this itinerary complete, you would enter an ARNK. The same
itinerary would then look like this:
SEG 1 NRT-SFO
SEG 2 ARNK
SEG 3 LAX-NRT
Segment 2 informs Amadeus, and anyone who views the PNR, that
the passenger's mode of transportation between SFO and LAX is
unknown. Inclusion of this ARNK segment enables you to end the
10.) What is the command to get the Return Availability?
11.) Change the date of existing availability to 9 days future.(1)
12.) Change the city pair of existing availability to KTM SIN.
13.) What is the difference between TN and AN?give the format of
Ans:- TN transaction code is used for to display the timetable of
airlines. Itcontain important information regarding each flight's
frequency of operation.
AN transaction code is used for to check the neturalavailability of
flights. It notonly do availability displays show important scheduling
information for flights, they actually list available seating on each
14.) Explain MPTN and MOTN (2)
Ans:- MPTN – Redisplay the previous neutral timetable.
MOTN – Display the original screen of a neutral timetable.
15.) Give the indicator of the following
Ans:- ( )
16.) Amadeus Access Update means
b)Real‐time availability and real‐time bookings
d)No real‐time availability or real‐time bookings
17.) How you will display only the information field and contact
field of the PNR?
18.) ON and OS stands for?
Ans:- OS stands for “other service”
ON stands for
19.) How you will get the Airline Record Locator?
20.) Define AAA?
Ans:- Agent Assembly Areas
21.) How You will check the status of all six work areas?
22.) Encode the city name Newyork (NYC) and the Airport name
COUNTRY NAME OR CODE
23.) Decode the city code NDJ (Ndjamena) and the Airport code
CITY OR AIRPORT CODE
CITY OR AIRPORT CODE
‐‐‐ RLR ‐‐‐
RP/SFO1A2005/SFO1A2005 KC/GS 17JUN09/1305Z 81IMET
6 BA 85 B 27JUL 1 LHRYVR HK5 1615 1750 *1A/E*
7 BA 84 B 06AUG 4 YVRLHR HK5 2000 1315+1 *1A/E*
8 AP LHR 0171 445 0993‐CHESHIRE TRAVEL‐A
9 AP LHR 0171 445 4261‐B/P1
10 AP LHR 0171 443 2789‐H PLEASE DO NOT CALL AFTER 2100
11 TK TL09JUL/SFO1A2005
12 FP CHEQUE
13 OSI YY 1CHD/P4
14 OSI YY 1CHD/P5
25.) Answer the following question on the basis of above PNR
a) How many passengers are traveling in the above PNR?Is there
any child passenger is traveling? if yes then give the names of the
Ans:-Five passenger are travelling on this PNR and two children are
travelling and there name is (Miss Ellen and Miss Shannon)
b) On which airline the passengers are traveling?
Ans:- The passenger are travelling on British Airways Airline.
c) What is the time limit?
Ans:- 09 July
d) What is the Form of Payment?
e) Is this PNR is valid for E‐ticketing?
f) On what date and time passenger is reaching back to LHR?
Ans:- 07 August 13:15
g) What is the booking class?
Ans:- B class
h) In which travel agency the reservation is made?
Ans:- CHESHIRE TRAVEL
i) What is the contact no of MR ARNIE MALLONE?
Ans:- 0171 445 4261
j) Is this PNR has been gone to Airline Database or not?
k) What is initials of the travel agent who had made this
l) What is the Fight no?
Ans:- BA 84
CRS PAPER II
1.) what is the difference between AM and AB?
Ans:- Transaction code "AM" for "address mailing", followed by the
passenger's name and address
The transaction code "AB" for "address billing", followed by a firm or
person's name and the address.
2.) can we give the Passenger association in AB or AM command?
3.) Define Frequent Flyer Programme.
Ans:- Frequent-flyer clubs are a popular feature of the travel
industry. Almost all airlines have some kind of frequent-flyer or
mileage membership programme. When passengers join these clubs,
they are given a membership number, and every time they fly on the
airline, miles are added to their accounts. When a certain level of
mileage is obtained, the passenger is given an award, such as a free
return trip ticket or an upgrade to first class.
4.) What is Alliance airline Frequent Flyer No. Give the format of
5.) What is the PNR that "The Passport details are required"
7.) Give the format to enter the OSI element in the PNR.
SPACE FREE TEXT
FIRST TIME FLYERS
8.) What are the mandatory elements in the PNR?
Ans:- 1. Name element
2. Reservation (itinerary) element
3. Contact element
4. Ticketing element
9.) What is the difference between XE and XI?
Ans:- XE transaction code used for cancel the segment or a specified
XI transaction code is used for accept all status updates and
10.) can a rcvd ‐ from element be cancelled once it entered?
11.) XE1, 3, 4‐7. Explain
Ans:- Canceling of mutilple segment simultaneously.
12.) can you cancel a name element and a contact element
13.) Amadeus will never let you cancel the last name element from
a PNR.TRUE / FALSE?
14.) In what situation you can cancel the name element from the
Ans:- We cancel the name element in either a new creating or a
15.) What is the command to Remove the passenger association
from contact element 5.
16.) what is the command to cancel the element no 2, 3,6,7,8?
17.) 10 OSI BA MRS LINDA IS A FORMER EMPLOYEE
11 OSI BA MRS LINDA HAS A BROKEN FOOT
12 OSI YY 1CHD/P3
Can you cancel all elements shown above in the display? If no,
which element you cannot cancel?
Ans:- No, we cannot cancel all the elements which show in display
because OSIs are not used to request services that require advance
preparation by the airline.
18 .) 9 SSR FQTV BA HK/ BA908311391/P1
If you do XE9 what will be the status code of the above
Ans:- If we do XE9 it will remove the “special service request” from
the PNR of passenger.
19 .) 9 SSR SEAT BA NN3 LHRORD/N/S4
Explain the above element no. 3
Ans:- SEAT: The four-letter SSR seat request code
BA: The airline code
NN3: Status code "NN" (for "need need") and the number of seats
LHRORD: The city pair
N: The non-smoking designator
S4: Segment association (flight segment 4)
20 .) write the command for the smoking window bulkhead seat for
the segment no 4
21.) what is the difference between seat wish and seat request?
Give the format of the both?
Ans:- Seat Wish - Some airlines do not allow advance seating. A seat
wish is entered when advance seating isn't allowed, in order to
indicate a passenger's first choice of seats. When the airline does
begin assigning seats, they will give preference to the passengers
that have made a seat wish.
FOUR-LETTER SEATING CODE
Seat Request - Seat request is to indicate the passengers' seating
preference if an advance seating request isn't possible.
CRS PAPER III
1.) Give the entry of Neutral Availability for 15 Sep TYO to MNL
1750hrs. now give the entry to get the seat map in business class
for the flight located on line no 8.
2.) Book 2seats from line no 4in K class (Ist leg) and L class (IInd leg)
1ST LEG BK
2ND LEG BK
4.) Enter the contact no Mr. Sahil who is residing in Kolkata 253 252
SPACE PHONE NMBR
253 252 2589
5.) Enter the names of the passengers as Mr.
SahilAroraMrs.suhaniArora and there 2yrs
sonSuhanArora and 10yr daughter Jewel Arora.
Ans:- NM4ARORA/SAHIL MR/SUHANI MRS/SUHAN
6.) Refer the above details to "MR SAHIL"
8.) 2 AA 767 C 10NOV 4 CHI HKG HK1 1505 0040+1 *1A/
3 AA 757 C 20DEC 7 HKG CHI HK1 0115 0740 *1A/
If we do CAS2 for the above itinerary the car availability displayed
would be for‐‐‐‐‐‐‐‐‐‐‐?
Ans:- The above entry would display car availability for segment 2
9.) Write a command to get the Multi‐Company car Availability for
the segment no 4 and the passengers are coming back on 18 Sep.
11.) Write a command to display single company availability that
vehicle type. For the above passengers from Hertz (ZE) for the
duration of their stay in HKG with an intermediate sized
CAR AVAIL ENTRY
12.) Decode the hotel "SI"
HOTEL NAME OR CODE
13.) Encode the Car "HERTZ"
CAR COMPANY NAME OR CODE
15.) Request multi‐property hotel availability for Double occupancy
level for segment no 4
16.) Write the Codes for the following Hotel Access Level
a) Dynamic Access
! Dynamic Access(All data comes directlyfrom the hotel's own
reservation system;bookings are confirmed immediately)
b) Complete Access
Complete Access Plus (Data can come from either the Amadeus
system or the native hotel system depending on the display type;
bookings are confirmed immediately)
18.) How to sell the hotel? Give format
19.) HF, HFAB, HFS3 what is the purpose of all the three commands
Ans:- HF- Hotel features display from availability
HFS3- Hotel features display from PNR segment
20.) HS2 /G‐CCCA5293000022229999EXP1210. Explain
Ans:- The transaction code HS for "Hotel Sell" for segment 2.
separated by an oblique. It consists of the letter G for "guarantee" an
credit card (CCCA) expiring in December of 2010.
21.) 4 HHL TS SS1 ROM IN19SEP OUT03OCT 2A2TRAC EUR142.03
RELAIS I DUE LAGHI ‐ ANGUILLARA SABAZIA/BS‐05917461
/CF‐............/SI‐REQUEST LOW FLOOR/P1
a) What is the status code for this booking?
b) What is the rate code?
c) CF‐............. What is the significance of the same?
Ans:- The CF field, shows the confirmation number for this booking.
22.) ‐A‐ ‐BCAT
TYPE INFO RATE TYPE INFO RATE
RAC 1) A2TRAC A D 1480.00 / B2TRAC A D 1180.00
a) Book a superior room for Mr. JOHN (P3).He will use the VISA card
no 4895 9999 52536363 expiring in Jan of next year, to put down a
23.) 3 HHL HL HK1 MUC IN07AUG OUT21AUG 1A1KRAC EUR240.00
HILTON MUNICH CITY/BS‐05917461/CF‐3088725193/ID‐28881 *HL/
a) Enter the command to delete the ID from this booking.
b) What is the confirmation no of the same?
CRS PAPER IV
1.) Make the entry for neutral availability for 14 Feb DEL to SIN for
2.) Make the fare display for all the Airlines from DEL to SIN
3.) Display the SQ and YY fares for Children (CH) flying from DEL to
LON for 3week range
starting on 17Oct.
FARE DISPLAY ENTRY
FARE DISPLAY ENTRY
4.) Make the entry to change the existing fare display to show fares
for outbound travel on 17
Oct and inbound travel on 21 Oct.
FARE DISPLAY ENTRY
5.) Make the entry to change the existing fare display to show the
fares after taxes.
FARE DISPLAY ENTRY
6.) Make the basic itinerary pricing itinerary.
7.) Make the entry to issue the electronic ticket.
‐‐‐ RLR TST ‐‐‐
RP/SFO1A2005/SFO1A2005 RJ/GS 07SEP09/1012Z GL0J0N
1. CHOO/ARTHUR MR
2 UA 1 H 16SEP 3 LAXHKG HK1 1320 1855+1 *1A/E*
3 UA 2 H 23SEP 3 HKGLAX HK1 1315 1125 *1A/E*
4 AP 213 312 273 6224‐ELDON TRAVEL‐A
5 AP 213 998 2283‐B
6 TK OK09SEP/SFO1A2005//ETUA
7 FA PAX 016‐1082983921/ETUA/USD767.00/09SEP09/S2‐3
8 FB PAX 8932830282 TTP OK ETICKET OFFER ITIN/RCPT*ADV
PHOTO ID REQUIRED/S2‐3
9 FM 10
10 FP CCVI4273075029735112/X1008
8.) Which statement is true concerning this PNR?
A. Tickets have not yet been issued for this PNR
B. Tickets were issued 9 September
C. Tickets were issued 8 September
9.) Make the entry to void the ticket.
Q 1.CONFO ....................
10.) How many PNRs are there on queue1, category 1 date range 4?
11.) Make the entry to access queue no 3 category no 7 and date
12.) Make the entry to send the particular PNR to the end of the
13.) Make the entry to delay the particular PNR until 21 Oct.
14.) Make the entry to ignore the PNR and remove it from queue.
15.) Make an entry to determine what date it will be in 254 days.
16.) Make the entry to add 55 and 75 and then multiply the result
17.) Make the entry to go to the main AIS index.
18.) Make the difference b/w FXA and FXR?
Ans:- FXA transaction code is used for display a list of lower fares.
FXR transaction code is used for rebook to the lowest fare and do
not create a TST.
19.) Make the difference b/w FXP and FXB?
Ans:- FXP is used for itinerary pricing with TST creation.
FXB is used for to find the lowest fare for an itinerary, rebook the
itinerary in the required class of service, and store this fare in a TST
20.) Sign out from the System.