For training and self learning purposes.

1. @vks
Telephony

2. @vks
Cell phones
– Do not wear an earpiece or other attachment for
you phone when in a business situation
– Use a normal speaking voice; do not scream into
your cell phone.
– You do not need to have your cell phone
everywhere
• Hospital, House of Worship, Classroom, etc.
– Show off your phone’s features in private, not in
public
– Turn on your phone’s vibrate feature, or leave the
ringer at a reasonably low volume when in a
meeting, meal, or other public venue

3. @vks
e-mail
• Good e-mail Etiquette, provided by
– Do find out if your place of business or
organization has a policy about e-mail
– Do think about message content before you hit the
send button
– Do send relevant messages to people; nobody likes
junk mail
– Do be polite
– Do delete old messages when you hit the reply
button
– Do use jokes and attempts at humor sparingly
– Do include a subject line and make it relevant to
the message you are sending

4. @vks
e-mail
– Do include information from previous e-mails if it
is necessary to understand the current situation
– Do be patient with people not familiar with e-mail
– Do always sign your e-mails with your actual name
– Do pay attention to whether or not a message is
sent to a whole list of people
– Do delete information that isn’t necessary
– Do tell people if you are sending an attachment,
what the attachment is, and why they need it
– Do let people know if you are forwarding their
message to someone else and, if appropriate, ask if
you may do so

5. @vks
e-mail
• Bad e-mail Etiquette, provided by
– Don’t reply to an e-mail message when angry
– Don’t copy a long message just to add a line or two
of text, such as “I agree”
– DON’T TYPE IN CAPITALS AS THIS IS
CONSIDERED SHOUTING!
– Don’t over use punctuation such as exclamation
marks!!!
– Don’t send irrelevant messages, especially to
mailing lists or newsgroups
– Don’t send large attachments without first
checking with the recipient
– Don’t send chain letters

6. @vks
e-mail
– Don’t send an e-mail without first proofreading
– Don’t conduct arguments in public, like on a mailing
list
– Don’t make personal remarks about third parties
– Don’t send unsuitable e-mail or attachments
– Don’t use an over elaborate signature on your
message
– Don’t mark things as urgent if they aren’t
– Don’t post your e-mail address on web sites and
other public parts of the internet

7. @vks
Telephones
• Use proper etiquette when using the phone for
business
– Make an agenda for the call
– Speak slowly
– Be polite and friendly, and smile
• Reply to voice mail within 24 hours
• When leaving messages
– Start with your name, phone number, and the time and date
of your call
– Speak slowly and clearly, and be brief
– Announce the level of importance (urgent, ASAP, etc.)
– End the message by repeating your name and number

8. @vks
Telephones
• When speaking with a business for the first
time
• Know who you need and ask for them directly
• For your records, write down the name of the
person with whom you are speaking and the
date and time you called
• Always introduce yourself
• If the person you are looking for is away,
– Ask when they will be available
– Tell when you will call back
– When you phone later, your call will be expected

9. @vks
Dining eTiqueTTe
• Napkin Etiquette
– Place the napkin on your lap
– Small luncheon napkins should be completely unfolded
– Large dinner napkins should be folded in half lengthwise
– Your napkin remains on your lap during the entire meal
– Place your napkin on your chair if you leave the table during
dinner. This signals to your server that you will be returning
– Place your napkin neatly on the table to the right side of the
plate. Do not refold the napkin, but do not leave it crumpled
up, either.

10. @vks
Dining EtiquEttE
• Proper passing
– Food dishes are passed from left to right
– It is ok to help yourself when asked to pass a dish
of food, but do not take the last helping
– Among friends it is fine to be informal and use
fingers to take a cookie from a plate
– In more formal settings, small tongs can be used to
pick up the cookie
– Take only one of anything and then get seconds if
there are any left

11. @vks
Dining EtiquEttE
• What to Eat with Your Fingers
– Artichoke and Asparagus
– Bacon
– Bread and Cookies
– Corn on the Cob
– Deviled Eggs
– Hors d'Oeuvres, Canapés, Crudités
– Pickles and Olives
– Sandwiches
– Small fruits and berries on the stem
– Chips, French Fries, Fried Chicken, and
Hamburgers
– Nuts