the man who taught JAPAN "quality"

1. DO YOU KNOW
THE STORY !

3. THE END OF A
BATTLE IS NOTHING
BUT RUIN
For there are no true victors in
war

4. The results are ………….

10. DR. William
Edwards Deming
• AN AMERICAN
ENGINEER,
STATISTICIAN,
PROFESSOR,
AUTHOR,
LECTURER, AND
MANAGEMENT
CONSULTANT.

11. 1950-1960
Japanese post war
economic miracle
DR.DEMING
THE MAN
BEHIND THE
MIRACLE

12. “statistical product quality administration”
 The seminal speech of Dr.Deming in 1950 at the
Hakone convention center Tokyo , Japan.
 Best known for his work in japan post WWII with the
leaders of Japanese industry .
 Advocated quality would reduce expenses while
increasing productivity and market share .

13. System of profound knowledge
 Appreciating a system
 Understanding variation
 Psychology
 Epistemology, the theory of knowledge

14. Deming's famous 14 Points for
Management
 In his book “OUT OF CRISIS” Deming prescribed 14 points for
management and they have become the holy grail of
“QUALITY MANAGEMENT”
 Constancy of purpose , the philosophy of continual
improvement ,cease dependence on inspection to achieve
quality ,training on the job, eliminate work standards
,abolishment of merit rating are some of the important points

15. 1984 #5 Deadly diseases
 Lack of constancy of purpose
 Emphasis on short-term profits
 Evaluation by performance, merit rating, or annual review of
performance
 Mobility of management
 Running a company on visible figures alone

16. Walter A. Shewhart
 1927 Deming was introduced to Shewhart in the Bell telephone
laboratories.
 The originator of the concepts of statistical control of processes and the
related technical tool of the control chart.
 Shewhart's idea of common and special causes of variation led directly
inspired Deming's theory of management.
 Deming saw that these ideas could be applied not only to manufacturing
processes, but also to the processes by which enterprises are led and
managed

21. Thank you all for being
such a great audience