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U of U Health's Revenue Cycle Team: Culture Driving Success

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University of Utah
University of Utah

Revenue Cycle Support Services is the backbone of Utah’s financial system – from insurance prior authorizations to processing millions of claims and payments. Their leadership team, led by administrative director Kathy Delis, has been on a years-long journey to make this work better both for patients and employees. Here, she shares how she brought meaning, purpose, and a sense of community to the team.

Healthcare
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RCSS: Culture Driving Success Kathy Delis, Administrative Director Revenue Cycle
TODAY’S FOCUS Who is Revenue Cycle Support Services (RCSS) How Culture Can Drive Success
REVENUE CYCLE Referrals Templates Admissions Registration Patient Access Pricing/CDM OP Coding Authorization Revenue Integrity Billing AR Follow-up Pmt Integrity Accounts Receivables Financial Counseling Compliance Support RC Analytics SBO Quality Assurance RC Training Project Mgmt Work Queues Workflows Culture & System Integrity
TRANSFORMING OUR CULTURE Think differently1 Approach work differently2 Engage staff differently3
THINK DIFFERENTLY “I’m a hinter..”
APPROACH WORK DIFFERENTLY “Why do we exist…”
ENGAGE STAFF DIFFERENTLY “Accountability is empowering and a personal choice..”
Never underestimate the difference we can make!

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