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Servant Leadership AIM TMP 2004  Prof. Sonny Coloma
Prologue:  The Lantern Swinger <ul><li>Spuyten Duyvil Bridge: over the Hudson River, between the Bronx & Manhattan, New Yo...
Prologue:  The Lantern Swinger <ul><li>Prime suspect: Lantern Swinger </li></ul><ul><li>Duty: Swing lantern if bridge is u...
Prologue:  The Lantern Swinger <ul><li>Did you see the oncoming train? </li></ul><ul><li>Yes, I did. </li></ul><ul><li>Wer...
Prologue:  The Lantern Swinger <ul><li>After he was finally acquitted, the defense attorney asked him: </li></ul><ul><li>“...
Prologue:  The Lantern Swinger <ul><li>We live in an age of competence & skill.  </li></ul><ul><li>We are well trained in ...
Prologue: The Lantern Swinger <ul><li>We forget that for the lantern to illuminate our way at all --- the lantern must be ...
Prologue to Greenleaf <ul><li>HERMAN HESSE’s Journey to the East (1960s) </li></ul><ul><li>All is well with a journeying p...
Prologue to Greenleaf <ul><li>Leo is found after many years of searching.  </li></ul><ul><li>Leo is, in fact, the head of ...
Servant Leadership: A Definition <ul><li>“ The servant leader is a servant first. </li></ul><ul><li>It begins with the nat...
Reflections on Doing What Matters: Leading by Serving <ul><li>“ There are two ways to be rich: one is to have more, the ot...
Reflections on Doing What Matters: Leading by Serving <ul><li>“ There is joy in transcending self to serve others.” </li><...
Test of a Servant Leader <ul><li>Do those served grow as persons? </li></ul><ul><li>Do they, while being served, become he...
Ten Characteristics  of a Servant-Leader <ul><li>Listening </li></ul><ul><li>Empathy </li></ul><ul><li>Healing </li></ul><...
Management & Leadership: A Contrast <ul><li>MANAGEMENT </li></ul><ul><li>“ A way of doing” (Drucker) </li></ul><ul><li>Ext...
A New Kind of Leadership <ul><li>TRADITIONAL BOSS </li></ul><ul><li>Motivated by personal drive to succeed </li></ul><ul><...
A New Kind of Leadership <ul><li>TRADITIONAL BOSS </li></ul><ul><li>Focuses on fast action; impatient with others who are ...
A New Kind of Leadership <ul><li>TRADITIONAL BOSS </li></ul><ul><li>Spends more time telling, giving orders; unwilling to ...
A New Kind of Leadership <ul><li>TRADITIONAL BOSS </li></ul><ul><li>Eager to speak first: feels his ideas are more importa...
Worry Apathy Boredom Anxiety Relaxation Control Arousal Low  High Flow Challenges Skills High
Leadership is the art of mobilizing others to want to struggle for shared aspirations.     James Kouzes & Barry Posner,   ...
We need leaders of inspired idealism, leaders to whom are granted great visions, who dream greatly, who can kindle the peo...
In my regiment, nine-tenths of the men were better horsemen than I was, and probably two-thirds of them better shots than ...
Tashi Deley <ul><li>I honor the greatness in you. </li></ul><ul><li>I honor the place in your heart where lies your courag...
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Leadership

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Leadership

  1. 1. Servant Leadership AIM TMP 2004 Prof. Sonny Coloma
  2. 2. Prologue: The Lantern Swinger <ul><li>Spuyten Duyvil Bridge: over the Hudson River, between the Bronx & Manhattan, New York </li></ul><ul><li>Friday morning, October 1904, 3 a.m.: </li></ul><ul><li>Train crash  great tragedy, scores dead </li></ul><ul><li>Bridge closed for 18 months </li></ul><ul><li>Who was responsible? </li></ul>
  3. 3. Prologue: The Lantern Swinger <ul><li>Prime suspect: Lantern Swinger </li></ul><ul><li>Duty: Swing lantern if bridge is up & could not be crossed </li></ul><ul><li>Q. What is your occupation? </li></ul><ul><li>I am the Lantern Swinger. </li></ul><ul><li>Q. Where were you early on the Friday morning in question? </li></ul><ul><li>A. At my post. </li></ul>
  4. 4. Prologue: The Lantern Swinger <ul><li>Did you see the oncoming train? </li></ul><ul><li>Yes, I did. </li></ul><ul><li>Were you inebriated (drunk)? </li></ul><ul><li>No sir, I never drink. </li></ul><ul><li>Then tell the court what happened when you saw the oncoming train. Did you or didn’t you swing your lantern? </li></ul><ul><li>A. Y-y-y…yes I d-d-d-did swing the lantern . </li></ul>
  5. 5. Prologue: The Lantern Swinger <ul><li>After he was finally acquitted, the defense attorney asked him: </li></ul><ul><li>“ Why the stutter of a guilty man? We nearly lost our case? Were you lying to me all these months? </li></ul>“ I never lied to you…you just always asked me the wrong question. You asked if I swung my lantern. You forgot to ask if the lantern was lit.”
  6. 6. Prologue: The Lantern Swinger <ul><li>We live in an age of competence & skill. </li></ul><ul><li>We are well trained in our chosen fields. </li></ul><ul><li>We lead and manage our organizations…our companies. </li></ul><ul><li>We manage our time, we are even taught how to manage our relationships. </li></ul><ul><li>We are experts at swinging the lantern: just at what angle to swing it, how to hold it. </li></ul>
  7. 7. Prologue: The Lantern Swinger <ul><li>We forget that for the lantern to illuminate our way at all --- the lantern must be lit. </li></ul><ul><li>Only the fire of your unique character can light up your life, transform your existence </li></ul><ul><li> from routine fulfillment of obligation </li></ul><ul><li> to passionate unfolding of your distinct contribution to humanity </li></ul><ul><li>Is your lantern lit? Are you truly motivated to lead? </li></ul>
  8. 8. Prologue to Greenleaf <ul><li>HERMAN HESSE’s Journey to the East (1960s) </li></ul><ul><li>All is well with a journeying party, especially with Leo as the servant who sustains them with his caring spirit. </li></ul><ul><li>Then Leo disappears. </li></ul><ul><li>The group falls into disarray. The journey is abandoned. </li></ul><ul><li>They discover they cannot make it without the servant, Leo. </li></ul>
  9. 9. Prologue to Greenleaf <ul><li>Leo is found after many years of searching. </li></ul><ul><li>Leo is, in fact, the head of the religious order that sponsored the original journey. </li></ul><ul><li>GREENLEAF’S LESSON: </li></ul><ul><li>The great leader is first experienced as a servant to others. </li></ul><ul><li>True leadership emerges from those whose primary motivation is a deep desire to help others. </li></ul>
  10. 10. Servant Leadership: A Definition <ul><li>“ The servant leader is a servant first. </li></ul><ul><li>It begins with the natural feeling that one wants to serve. </li></ul><ul><li>Then conscious choice brings one to aspire to lead. </li></ul><ul><li>This is sharply different from the person who is leader first. </li></ul><ul><li>The difference manifests itself in the care taken by the servant first to make sure that other people’s highest priority needs are being served.” </li></ul><ul><li>- ROBERT K. GREENLEAF </li></ul>
  11. 11. Reflections on Doing What Matters: Leading by Serving <ul><li>“ There are two ways to be rich: one is to have more, the other is to want less. Happiness does not consist in having what you want, but in wanting what you have.” </li></ul><ul><li>- CONFUCIUS </li></ul><ul><li>“ Success is getting what you want. Happiness is wanting what you get.” </li></ul><ul><li>- WARREN BUFFETT </li></ul>
  12. 12. Reflections on Doing What Matters: Leading by Serving <ul><li>“ There is joy in transcending self to serve others.” </li></ul><ul><li>- MOTHER THERESA </li></ul><ul><li>“ We make a living by what we get. </li></ul><ul><li>We make a life by what we give.” </li></ul><ul><li>- WINSTON CHURCHILL </li></ul>
  13. 13. Test of a Servant Leader <ul><li>Do those served grow as persons? </li></ul><ul><li>Do they, while being served, become healthier, freer, more autonomous, more likely themselves to become servants? </li></ul><ul><li>What is the effect on the least privileged in society? Will they benefit, or at least, not be deprived further? </li></ul><ul><li>No one will be hurt, knowingly or unknowingly </li></ul>
  14. 14. Ten Characteristics of a Servant-Leader <ul><li>Listening </li></ul><ul><li>Empathy </li></ul><ul><li>Healing </li></ul><ul><li>Awareness </li></ul><ul><li>Persuasion </li></ul><ul><li>Conceptualization </li></ul><ul><li>Foresight </li></ul><ul><li>Stewardship </li></ul><ul><li>Commitment to the Growth of People </li></ul><ul><li>Building Community </li></ul>
  15. 15. Management & Leadership: A Contrast <ul><li>MANAGEMENT </li></ul><ul><li>“ A way of doing” (Drucker) </li></ul><ul><li>External </li></ul><ul><li>“ Ends justify the means” – do what works </li></ul><ul><li>Goals & Tasks </li></ul><ul><li>Call to Duty </li></ul><ul><li>LEADERSHIP </li></ul><ul><li>“ A way of being” (Greenleaf) </li></ul><ul><li>Internal </li></ul><ul><li>“ Means determine ends” – primacy of beliefs & intentions </li></ul><ul><li>Relationships & connections </li></ul><ul><li>Life Calling (Vocation) </li></ul>
  16. 16. A New Kind of Leadership <ul><li>TRADITIONAL BOSS </li></ul><ul><li>Motivated by personal drive to succeed </li></ul><ul><li>Highly competitive; independent mindset; seeks to receive personal credit for achievement </li></ul><ul><li>Understands internal politics & solicits personal loyalty from followers </li></ul><ul><li>SERVANT AS LEADER </li></ul><ul><li>Motivated by desire to serve others </li></ul><ul><li>Highly collaborative & interdependent; shares & gives credit to others </li></ul><ul><li>Aware of what motivates others & empowers all to win with shared goals & vision </li></ul>
  17. 17. A New Kind of Leadership <ul><li>TRADITIONAL BOSS </li></ul><ul><li>Focuses on fast action; impatient with others who are slower to comprehend </li></ul><ul><li>Relies on facts, logic, proof </li></ul><ul><li>Controls information to maintain power </li></ul><ul><li>SERVANT AS LEADER </li></ul><ul><li>Focuses on gaining understanding, input, buy-in from all parties </li></ul><ul><li>Uses intuition & foresight to balance facts, logic, proof </li></ul><ul><li>Shares big-picture information generously </li></ul>
  18. 18. A New Kind of Leadership <ul><li>TRADITIONAL BOSS </li></ul><ul><li>Spends more time telling, giving orders; unwilling to devote time to listening or coaching </li></ul><ul><li>Feels that personal value comes from individual talents </li></ul><ul><li>Sees network of supporters as power base and highly conscious of titles & perks </li></ul><ul><li>SERVANT AS LEADER </li></ul><ul><li>Listens deeply & respectfully to others, especially to those who disagree </li></ul><ul><li>Feels that personal value comes from mentoring & working collaboratively with others </li></ul><ul><li>Develops trust across a network of constituencies; breaks down hierarchy </li></ul>
  19. 19. A New Kind of Leadership <ul><li>TRADITIONAL BOSS </li></ul><ul><li>Eager to speak first: feels his ideas are more important; often dominates or intimidates others </li></ul><ul><li>Uses personal power & intimidation to leverage & obtain what one wants </li></ul><ul><li>Accountability: who is to blame? </li></ul><ul><li>Uses humor to control others </li></ul><ul><li>SERVANT AS LEADER </li></ul><ul><li>Listens intently & values inputs from others </li></ul><ul><li>Uses personal trust & respect to build bridges and do what’s best </li></ul><ul><li>Accountability: making it safe for people to make mistakes </li></ul><ul><li>Uses humor to lift others up & energize them </li></ul>
  20. 20. Worry Apathy Boredom Anxiety Relaxation Control Arousal Low High Flow Challenges Skills High
  21. 21. Leadership is the art of mobilizing others to want to struggle for shared aspirations. James Kouzes & Barry Posner, The Leadership Challenge
  22. 22. We need leaders of inspired idealism, leaders to whom are granted great visions, who dream greatly, who can kindle the people with the fire from their own burning souls. Theodore Roosevelt
  23. 23. In my regiment, nine-tenths of the men were better horsemen than I was, and probably two-thirds of them better shots than I was, while on the average they were certainly hardier and more enduring. Yet after I had them a very short while they all knew, and I knew too, that nobody else could lead them as well as I could. Theodore Roosevelt
  24. 24. Tashi Deley <ul><li>I honor the greatness in you. </li></ul><ul><li>I honor the place in your heart where lies your courage, honor, greatness, love, hopes and dreams. </li></ul><ul><li>I honor the place in your heart --- where if you are at that place in you…and I am at that place in me…there is only one of us. </li></ul><ul><li>May the God in me meet the God in you! </li></ul><ul><li>Tashi Deley! </li></ul>

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