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Enterprise UX
UX Reactor, 31st May 2017
Rama Chandra Kishore Vijjapurapu
Agenda
Introduction
Enterprise UX
Learning and Takeaways
Designer Mindset
Questions and Discussion
About Me
User Experience @ Nutanix
Worked with Citrix, Cisco, Infosys
Bachelors in Design (IIT Guwahati)
Masters in HCI (University of Michigan)
Problem Solving
Beautiful and Effective Solutions
Process
Logic meets Imagination
“Design is not what is just looks like and feels
like. Design is how it works” - Steve Job
Enterprise UX
 Designing for Internal HR portals, Admin systems, finance portals.
 Experience for domain experts
How is it different ?
Domain Specific
Ecosystems matter & System level problems
Get ready to design for scale
Complexity and Ambiguity are given
Consumer Grade UX & Simplicity
Why the Paradigm Shift
Change in the consumption model
Smaller start ups are breaking the complexity
Consumer UX driving the Enterprise UX
SaaS and Cloud (AWS, Azure, Workday)
Enterprise Systems - Nutanix
Context of Installation
Data Center Administration
Learnings and Takeaways
Gain Product and Domain Knowledge
#1
Don’t be afraid to ask questions
#2
Be adaptive to Change
#3
Iterate, Iterate, Iterate
#4
Hustle for user research
#5
Think about efficiency
#6
Be Opinionated
#7
Process
Understand the problem space (Competitive Research and Surrogate users)
Understand Constraints
Workflows and Mind maps
Validate, Validate, Validate
Quick and dirty wireframes (Design with actual content)
Validate, Validate, Validate
Final Wireframes and Visual Design
UX QA – Very Important !!!
Design for the end user, and not the buyer or client
Be an educator and advocate, but above all, be flexible
Learn the culture, speak the language
Things to keep in mind
Thank you
ramachandrakishore[at]gmail.com
https://www.linkedin.com/in/ramachandra-kishore-vijjapurapu-14101011

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Enterprise Learnings - Presentation @ UX Reactor

Editor's Notes

  1. Introduction - Name and What do I do and which teams do I support - Prism and CXA team
  2. The biggest misconception of design is that it is just about how the product looks but that is not actually true..It is about how it works as Steve Jobs says.
  3. Differences between UI and UX
  4. Biggest learning from the internship @Citrix. Biggest source of learning.
  5. Differences between UI and UX
  6. Facebook data center - Typically Nutanix boxes are deployed in these kinds of data centers - Different scales
  7. Facebook data center - Typically Nutanix boxes are deployed in these kinds of data centers - Different scales
  8. Speaking common language. Interacting with developers and speaking their language and gain trust and credibility.
  9. Biggest learning from the internship @Citrix. Biggest source of learning.
  10. The information is in pockets with different teams and different people. Change is the only constant thing. You keep discovering the constraints as and when you go deeper into the project. Be ready to get back to the whiteboard and start sketching.
  11. Only way to improve your designs. Critiques are very important. Sometimes you get so attached to the product and tech and start thinking like a developer.
  12. Usability tests such as contextual interviews and field studies are the best way to see how products exist in the world outside of the design studios. The more team-members understand this environment, the more they learn to approach product development from the user’s perspective. Even better is pairing designers and developers together to accomplish these tests – this also reduces the understanding gap between the two practices. Build empathy and understand the context of use.
  13. Don’t design for first time use. Focus on efficiency.
  14. Features are concreate. The biggest problem which people face in enterprise UX is that the features are worshipped. The dev teams want to give all the features possible under the earth to the customers which makes products and UX complex. Know the problem, and make sure you minimize the number of choices you provide to the user. Have a problem focusses thinking rather than solution focussed. Get inspirted from daily products celebrate small victories,