3. @prodleaderforum
Some interesting statements…
Customer
service
shouldn’t
be
a
department;
it
should
be
the
en4re
company.
—
Tony
Hsieh,
CEO
of
Zappos
We
see
our
customers
as
invited
guests
to
a
party,
and
we
are
the
hosts.
It’s
our
job
every
day
to
make
every
important
aspect
of
the
customer
experience
a
liIle
bit
beIer.
—
Jeff
Bezos,
of
CEO
Amazon
A
business
is
simply
an
idea
to
make
other
people’s
lives
beIer.
—
Richard
Branson,
Founder
of
Virgin
Everyone
says
the
user
is
the
most
important
thing,
but
then
nobody
really
does
it.
—
Steve
Jobs
Don’t
find
customers
for
your
product,
find
products
for
your
customers.
—
Seth
Godin
You’ve
got
to
start
with
the
customer
experience
and
work
back
toward
the
technology,
not
the
other
way
around.
—
Steve
Jobs
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