2012 Customer Advisory Webcasts, Actively Driving Customer Success - an infographic

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We are always working to innovate and improve our products and customer services. Customer advisories offer a great opportunity to solicit in-depth feedback from customers. Broadcasting these advisories live over the Internet allowed our world-wide customer base to participate. In turn, greater transparency and participation led to much deeper customer engagement. In 2012 we live webcast 10 customer advisories allowing an additional 1086 customers to attend. The webcasts also produced over 34 hours of on-demand videos which have been used employee training purposes.

Business

CUSTOMER ADVISORY

2012 WEBCAST STATISTICS

10 WEBCASTS
34 HOURS OF VIDEO RECORDED
1540 LIVE VIEWER HOURS

Blue represents countries that tuned into a webcast in 2012

GLOBAL

328
CHALLENGER 300

327
CHALLENGER 600

PEAK VIEWERS:

1,086

152
CHALLENGER 800

80
LEARJET

199

POST WEBCAST SURVEY RESULTS

83%

GLOBAL

LEARJET

CHALLENGER

Good Service

Trouble Logging into CIC

Review all topics

Informative

91.6%

Great Tool
Schedule

91.6%

Agenda

Good Bombardier Representation

On Demand Speak Larger
Louder Charts

Early for West Coast

Well presented
Dynamic Discussion

Specify End Time

More Operational Issues

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