This document discusses how a global law firm meets deadlines using IBM technologies. It notes that law firms typically work under tight deadlines, often receiving requests to complete documents by midnight. However, since adopting IBM Connections Cloud Communities to store client details, the firm has seen improvements in uptime and data reliability. Specifically, major outages have decreased from 6 per year to just 1 annual outage, and they have had zero instances of lost or corrupted files since moving to IBM's cloud solution. The presentation concludes by thanking the audience and providing contact details for the CIO.

1. © 2019 Copyright CRGO and Keith BrooksThink 2019 © 2019 IBM Corporation
Keith Brooks - CIO
CRGO Law
Why This Global Law Firm
Does Not Miss Deadlines
Session ID number # 4572

2. © 2019 Copyright CRGO and Keith Brooks 2Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation

3. © 2019 Copyright CRGO and Keith Brooks
Think 2019 / DOC ID / Month XX, 2019
/ © 2019 IBM Corporation
3
Law Time
6 minute Billing Cycle
Midnight=Normal Pay
Never Sleeps
Usually Last Minute
Immediate Responses
Expect Service
Accountability
Real Time
Bill by the hour
Midnight=Overtime
Tries to Sleep
Usually Last Minute
Delayed Responses
Lucky to get Service
Unaccountability
vs

4. © 2019 Copyright CRGO and Keith BrooksThink 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 4
Expecting 24x7x365
support and
availability….
Documents are
usually due by
midnight…
Guess when they
submit it?

5. © 2019 Copyright CRGO and Keith Brooks
Client details stored
in
IBM Connections
Cloud Communities 5
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357

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Our TimeLine

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How active
are we?
2018 Data
(1/1-12/3)

8. © 2019 Copyright CRGO and Keith Brooks
Number of Major Outages
Per Year (more than 4 hours)
Before moving to
IBM’s Connection Cloud
8
Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation
6

9. © 2019 Copyright CRGO and Keith Brooks
Number of Major Outages
Per Year (more than 2 hours)
Since moving to
IBM’s Connection Cloud
9
Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation
1

10. © 2019 Copyright CRGO and Keith Brooks
Number of
Lost Files or
Times Data was Corrupted
Since moving to
IBM’s Connection Cloud
10
Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation
0

11. © 2019 Copyright CRGO and Keith Brooks
Thank you
11
Think 2018 / DOC ID / Month XX, 2018
/ © 2018 IBM Corporation
Keith Brooks
CIO
CRGO Law
keith@crgolaw.com
+1 561 289 4731
Twitter: @lotusevangelist
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