The document appears to be promoting a plan called RESHAPE America which aims to bring outsourced jobs back to the US and provide employment. Key points: - RESHAPE will establish call centers near college campuses, providing on-the-job training and experience for students and unemployed Americans. - The call centers will provide customer service and technical support for companies, helping solve problems of outsourcing and lack of domestic jobs. - Companies benefit from improved customer satisfaction, lower attrition through RESHAPE's leadership training model, and a pool of potential new hires already trained in their environment. - RESHAPE is a division of Recruiters Solutions Group, a recruiting and

1. REAL ECONOMIC SECURITY HAS
AMERICAN PEOPLE ENGAGED. REAL
ECONOMIC SECURITY HAS AMERICAN
PEOPLE ENGAGED. AREAL ECONOMIC
RSG, Inc.
RESH PE
SECURITY HASA MAMERICAN PEOPLE
ERICA
ENGAGED. REAL ECONOMIC SECURITY
OVERVIEW
HAS AMERICAN PEOPLE ENGAGED.
REAL ECONOMIC SECURITY HAS
AMERICAN PEOPLE ENGAGED. REAL
ECONOMIC SECURITY HAS AMERICAN
PEOPLE ENGAGED. REAL ECONOMIC
SECURITY HAS AMERICAN PEOPLE
ENGAGED. REAL ECONOMIC SECURITY
HAS AMERICAN PEOPLE ENGAGED.

2. R.E.S.H.A.P.E.
RESHAPE America Plan
RESHAPE exists to bring outsourced jobs back to America and provide employment to the unemployed and college
students throughout the United States.
Real
Economic
Security
Has
American
People
Engaged
Katie Waxer, President RSG, Inc. Atlanta, GA

3. R.E.S.H.A.P.E.
RESHAPE America’s Executes…
PurPose Mission Vision
To provide companies with the best possible To implement a proven plan for companies to To create new jobs for Americas unemployed and
customer service and technical support. keep attrition low and customer satisfaction high college students by training, equipping and building
by executing the RESHAPE AMERICA strategy leaders through quality call centers throughout the
utilizing Americas unemployed and college students. United States that support company’s core beliefs
and values.
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4. R.E.S.H.A.P.E.
Why your company Needs the
RESHAPE America Plan
AmERicAS ExiSt ing PRoblEm PRo of of tHE PRoblEm “Many countries have not developed because
Call centers or help desks are not seen in a favorable they are used to the wrong paradigm. These
Our nation has allowed other countries to thrive in the
light in America. For instance: are extremely hard to change and may take
scientific and technological realm by:
• Sit coms, commercials and web videos have been generations to do. This is why poverty and
• Outsourcing IT support and customer service jobs
created to portray call centers incapable and corruption prevail because they don’t know
• Outsourcing has created disgruntled customers uncaring when dealing with customers needs.
any other paradigm. It is a matter of creating
experiencing bad service experiences.
• Outsourced personnel do not speak the English and choosing other values. It can be done; it’s
• Outsourcing causes America to suffer from language fluently causing customers to become
within our capability. The longer we live with a
industrial and intellectual disarmament. frustrated.
certain paradigm however, the harder it is to
• Outsourcing has caused a lack of jobs in America. • America’s economical growth has been halted due
break. We must accept the fact that if we want
to outsourcing.
• The rise of unethical acts of corporate America has to develop into our potential, we must always
created distrust among employers and employees. • Evidence of this problem is being documented be prepared to change. Sometimes we want to
daily in the news headlines.
change others rather than change ourselves. If
we are going to develop our children, employees
or society, we must lead them by example
always looking to improve, adjust and progress.
The final outcome of all our influence and
development of people is the creation of a safe
and healthy environment in a culture based on
values. We develop or create situations, failures
or successes by the way we develop people.”
Developing People Module on www.lared.org
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5. R.E.S.H.A.P.E.
RESHAPE America’s Strategy to Help Solve
Americas Problem
BrinG offshore-outsourced call centers back to the How RESHAP E AmERicA Ac H iEv ES • Become a fully functioning support call center
tHE Solu t ion by EngAging youR with trained, equipped employees within 90 days.
United States.
com PAny
• Utilizing government grants to offset expenses to
CoMBine on-the-job training with higher RESHAPE America will provide a training team of your company.
education through call center and help desk sourcing recruiters, technically skilled trainers, customer
located close to college campuses. service trainers, character and servant • Engage companies, communities,
leadership trainers and managers all who educational institutions and government
agencies working together to RESHAPE
ProViDe college students and the unemployed are skilled at team building, encouraging,
mentoring, leading, and motivating in the hiring America.
with employment opportunities.
and human resource process. The RESHAPE
America Plan will:
TrAin and equip college students and the
unemployed in the RESHAPE servant leadership • Help your company recruit
principles. and hire the right team
by utilizing America’s
uTiLiZe the most effective and emerging character college students and
training techniques to equip personnel to utilize their unemployed.
strengths to accomplish their highest work ethic and
• Train your new
accomplishments.
employees to
promote from
within for leadership
positions.
• Set up a call center
facility structured by the
RESHAPE leadership
strategy.
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6. R.E.S.H.A.P.E.
THE BENEFITS YOUR COMPANY CAN
RECEIVE BY THE RESHAPE AMERICA PLAN
• Improve customer service for corporations. • Boost the economy by providing an influx of jobs.
“A new moral principle is emerging which
• Instill altruistic values to employees during the • Promote the re-allocation of training dollars for
training process and provide a sense of loyalty to technology jobs back to US workers. Too much holds that the only authority deserving
meaningful work. money from US companies is being invested in
one’s allegiance is that which is freely
foreign workers in foreign lands.
• Keep attrition low by making the call center
business fun, high-energy and rewarding by open • The call center proposal could also be and knowingly granted by the led to the
recognition, as well as contest and stock market implemented in rural areas of the country where
leader in response to, and in proportion
environment. there are not enough jobs and the cost of living is
lower. to, the clearly evident servant stature of
• Corporations are experiencing a lack of talent
nationally in certain industries. We can recruit • The corporations that outsource their call center
the leader. Those who choose to follow
the correct graduates with aptitudes in certain work to RESHAPE as well as the graduates that
industries to be recruited into the correct role for have stuck with the program will both benefit this principle will not casually accept the
their aptitudes. because there will be an instant pool of graduates
every 6 months that have been working in their authority of existing institutions. Rather,
• Supply jobs for baby boomers as the mentors/
environment already on the call center that we
leaders/coaches of call center employees. they will freely respond only to Individuals
will recruit into the corporation in the right
• Implement the servant-leadership model, where seat within the Corporate structure. (IE: Susie
graduated in marketing and has been working on who are chosen as leaders because they are
the employer is loyal to the employee so they
remain loyal and perform at top performance the call center for Dell Corp. Dell, put Susie in
proven and trusted servants. To the extent
levels. your marketing dept.) The call centers provide
entry-level technical and non-technical customer that this principle prevails in the future,
• Test the aptitudes of call center employees service. We can pull from various departments of
to better market them to corporations after the college for both technical and non-technical the only truly viable institutions will be
graduation. needs.
those that are predominantly servant-led.”
• Create a cost-effective alternative for US • Politicians could authorize tax credits for
companies to ship jobs overseas. American corporations that bring the overseas call Robert K. Greenleaf
centers back to the US.
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7. R.E.S.H.A.P.E.
TECHNOLOGY
The RESHAPE team is experienced with providing Level I and Level II technical support, serving
as team leads and managers, and providing multimedia technical training. Excerpts from a technical
training FAQ are listed below:
wHAt ARE tHE bEnEfi tS foR A How to oRdER REPlAcEm En t How to RE-Rou t E A nE t woRk
cliEn t Signing tHE Sof t wARE REcEi P t PAP ER oR Ribbon P Rin tER
con t RAct?
1. Navigate To Www.Hotsaucepos.Com 1. Log In/Clock Into The Register As A Manager.
1. Free Software Upgrades
2. In The Menu At The Top Of The Screen, Hover 2. Select The Manager Button.
Over Additional Products And Select Order Paper.
2. Public Manager Training Classes Are Available 3. Select The System Button.
Every Other Week, Including Troubleshooting 3. Select The Desired Quantity For Each Selection
Issues And The Ability To Cover Any Software 4. Select Redirect Printing.
From The Items Listed.
Issue.
5. Select The Buttons Corresponding To The Printer
4. Enter Billing And Shipping Information (If
3. Note: Hardware And Software Contract Expiration In Need Of Routing Adjustment.
Different From Billing).
Dates Are Located On The Client Information
6. (Example: To Route The Kitchen Print Jobs To
Screen Within Salesforce.Com. 5. Select The Calculate Order Button. (*Free
The Local Printer, Select The Kitchen Printer On
Shipping!)
4. Note: Team Members Will Not Resolve Any The Left And The Local Printer On The Right.)
Support Calls Outside Of A Signed Contract Or 6. Note: Be Sure That The Proper Paper Is Used For
7. To Disengage Printer Routing, Select The Printer
Per-Issue Payment. Each Printer. Thermal Paper And Regular Paper
That Was Previously Modified And The Printing
Are Not Interchangeable.
Not Redirected Buttons.
8. Select The Close Button To Close The Window.
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8. R.E.S.H.A.P.E.
How to cAlib RAtE E AcH mod El
of REgiS tER toucH ScREEn?
1. Elo Or Mintronix Touch Screen:
2. Exit To Windows
3. Double-Tap The Elo Icon On The Desktop.
4. If Not Present On The Desktop, Open The Elo
Icon From The Control Panel.
5. Follow Prompts On The Screen.
6. G-Vision Touch Screen:
7. Exit To Windows
8. Double-Tap The Touchkit Icon.
9. Follow Prompts On The Screen.
10. Hold The Red-Green X Until It Stops Flashing:
11. First In The Lower Left Corner
12. Next In The Lower Right Corner
13. Third In The Upper Right Corner
14. Last In The Upper Left Corner
15. Dell Touch Screen:
16. Exit To Windows
17. Open The Control Panel
18. Select The Touchware Icon.
19. Follow Prompts On The Screen.
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9. R.E.S.H.A.P.E.
ABOUT RESHAPE
RESHAPE is the non-profit business division of Recruiters Solutions Group, Inc.
Recruiters Solutions Group, Inc, (RSG) is a recruiting, bEnEfi tS of uSing RSg Over the past 5 years, RSG Inc. has evolved into
staffing and training company offering managed (POS, Back Office, Configuration System Support Services) an industry leader in the 1st and 2nd level technical
services for on boarding and off boarding contractors in support, Point-of-Sale support, and the customer
the support industry. • Proven track record of world class support service arena. RSG has transitioned from being only
focused on IT staffing to a diverse “client services” and
While handling over 7,500 calls per month, we • Steward Leadership training model “managed services” firm currently providing:
recognize that every call is related to company revenue
and needs to be handled with the upmost urgency and • Ability to ramp up fast • Helpdesk support services
care.
• Flexible and easy to work with • Onsite Hardware support services
As our economy has seen a dramatic down turn, RSG
• Over 40 years of combined work experience in call • System Staging Services
has continued to experience growth with our support
centers, sales, help desk, and support
services. • Customer Service
In 2008, into 2009, RSG has acquired new help desk • Consulting
support business from many new companies. We
attribute our success to our unique leadership and • Traditional IT staffing services
customer service.
• Installation Services
• Onsite Managed Support
• Outsourced Support
• After Hours Support
• Overflow Call Support
• Menu Management/Price Change Management
• Loyalty Program Support
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10. R.E.S.H.A.P.E.
ABOUT RSG FOUNDER AND PRESIDENT
kAt iE wAxER Aerotek in 1994. It was here where she learned and
Katie Waxer is the founder and president of Recruiter developed the foundation of a great work ethic that is
Solutions Group, Inc. Ms. Waxer started RSG in 1998 still used on a daily basis. Ms. Waxer worked her way
on a small budget and has grown the company into a up to an executive position with a start up firm, Tech
$5.2 million success. She is an innovative visionary Solutions, out of Charlotte NC, which she was an
that is dedicated to her passion to bring people and intricate part of the company’s growth into multiple
companies together to create a winning situation locations across the US. It was during this period
for all that partner with her company. The growth of time when Katie came to the realization that she
that RSG has experienced over the last two years is possessed the skill set and confidence to form her own
considered phenomenal. company, RSG Inc. in 1998.
First focusing on building the staffing and recruiting Ms. Waxer earned a Bachelor of Science in Sociology
business, Ms. Waxer was successful in establishing from Louisiana Tech University in 1993. She is
a portion of the very competitive staffing and a Cornerstone Member of the Georgia Chamber
recruiting industry in Atlanta, Georgia. Her visionary of Commerce, a member of U.S. Senator Saxby
and innovative strengths helped guide her to the Chambliss’ Leadership Council, and a Certified
great opportunities of changing the way support is Member of the Woman Owned Business Enterprise
performed, and into a level of service never before National Council.
reached by other companies. Securing the outsourced
contract for a mission-critical complex technical
support/customer service accounts, is a true example of
the ethic, culture and business acumen that Ms. Waxer
possesses.
Prior to founding RSG, Ms. Waxer held various
managerial and executive positions working
with CEOs and other top leadership with large
corporations in the Atlanta area. Her humble
beginnings started as an entry-level recruiter at
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11. R.E.S.H.A.P.E.
REFERENCES
“Ms. Waxer has worked in the staffing field for [16] “Katie and her RSG Worldwide team were very Katie is fair and has a lot of respect for her colleagues
years and owned RSG since 1998. Her company has professional and took the time to listen so to understand and subordinates. She has a way of inspiring others
operated at a profitable level every year since its opening my organization’s current operating environment. They and leads by example. She is agressive and confident
and I believe Ms. Waxer has the capabilities to fulfill IT were not in a high pressure sales mode but conducted and works on what is important. She has an excellent
Staffing needs in the State of Georgia.” themselves as partners. Strong team that emphasizes understanding of the big picture and does not get mired
value and strong positive relationships that serve both down in small mundane details. She makes sure to get
Saxby Chambliss, United States Senate
parties well.” February 4, 2008 clients the very best candidates in a timely manner and
always delivers even if it means that she work off hours
Tom Grason, Sr. Manager, BellSouth was with another
into the night or weekends. She has a tremendous work
“I value RSG’s responsiveness, sense of urgency and company when working with Katie Gore at Recruiter
ethic and when a client is in need she will not stop until
availability. Katie Waxer has taken my call after hours Solutions Group Inc.,RSG WORLDWIDE
she exceeds the clients expectations. Because Katie is so
and responded professionally and promptly. Many of personable, she is able to discern the needs of the client
the problems that RSG handles on our account are but also the needs of the candidate. This really makes
revenue impacting and customer facing, so RSG serves “I used Katie’s company on a number of high profile her a stellar recruiter knowing that personality fit is as
in a business critical role.” projects as well as a co-sourcing arrangement. The paramount as skill and education. I would recommend
results were great and the people top notch. Katie was Katie as an employer and I would also recommend her
Sr. Director, IT Client Services, Chick-fil-A, Inc.
always willing to work with us to meet our needs. I firm to any employer looking for consultants and/or
would recommend.” August 7, 2007 permanent employees.” January 30, 2008
“Katie Waxer is an extraordinary leader, business Top qualities: Great Results, Personable, Good Value Nellie McGrath, Owner, EN McGrath Enterprises
partner and corporate citizen. Katie has a unique reported to katie gore at Recruiter Solutions Group Inc.,
Dave Brattain hired Katie Gore as a IT Consultant in
combination of creative, out-of-the-box thinking and RSG WORLDWIDE
2002
old fashion values...a handshake is all I ever need. If
you have a chance to work with Katie and her team at
RSG, take it.....she will make sure you never regret it.”
January 30, 2008
Timothy Mills, Director - Major Account Sales, Humana /
CompBenefits was a consultant or contractor to katie gore at
Recruiter Solutions Group Inc.,RSG WORLDWIDE
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12. R.E.S.H.A.P.E.
CORRESPONDENCE
11

13. R.E.S.H.A.P.E.
CORRESPONDENCE
12

14. R.E.S.H.A.P.E.
GROUPS AND ASSOCIATIONS
WBENC Woman Business Enterprise National Council
North Fulton Chamber of Commerce
U.S. Senator Saxby Chambliss Leadership Council
Member of Help Desk Institute
Cornerstone Member of Georgia Chamber of Commerce
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