Patient-Centered Care Self-Assessment Tool

Patient- and Family-Centered Care Organizational Self-
Assessment Tool
Elements of Hospital-Based Patient- and Family-Centered Care
(PFCC) and
Examples of Current Practice with Patient and Family (PF)
Partnerships
Domain
Element1
Low to High
Do not
know
Leadership /
Operations
Clear statement of commitment to Patient Family
Centered Care and Patient/Family partnerships
1
2
3
4
5
Explicit expectation, accountability, measurement of
Patient Family Centered Care
1
2
3
4
5

Patient/Family inclusion in policy, procedure, program,
guideline development, Governing Board activities
1
2
3
4
5
Mission,
Vision, Values
Patient Family Centered Care included in Mission, Values,
and/or Core Values
1
2
3
4
5
Patient/Family “friendly” Patient Bill of Rights and
Responsibilities
1
2
3
4
5
Advisors
Patient/Family serve on hospital committees
1
2
3
4
5

Patient/Family participate in quality and safety rounds
1
2
3
4
5
Patient and family advisory councils
1
2
3
4
5
Quality
Improvement
Patient/Family voice informs strategic / operational
aims/goals
1
2
3
4
5
Patients/Families active participants on task forces, QI
teams
1
2
3
4
5
Patient/Family interviewed as part of walk-rounds

1
2
3
4
5
Patient/Family participate in quality, safety, and risk
meetings
1
2
3
4
5
Patient/Family part of team attending IHI, NPSF, and
other meetings
1
2
3
4
5
Personnel
Expectation for collaboration with Patient/Family in job
descriptions & Policies in Performance Appraisal Process
1
2
3
4
5
Patient/Family participate on interview teams, search
committees

1
2
3
4
5
Patient/Family welcome new staff at new employee
orientation
1
2
3
4
5
Staff/physicians prepared for & supported in
Patient/Family Centered Care practice
1
2
3
4
5
Environment
And Design
Patient/Family participate fully in all clinical design
projects
1
2
3
4
5
Environment supports patient and family presence and

participation as well as interdisciplinary collaboration
1
2
3
4
5
1 Codes: PFCC=Patient- and Family-Centered Care; PF=Patient
and Family; PAS= Performance Appraisal System
Institute for Healthcare Improvement and the National Initiative
of Children’s Healthcare Quality,
developed in partnership with the Institute for Family-Centered
Care Page 1
Assessment Tool
(PFCC) and
Partnerships
Domain
Element2
Low High
Do not
know
Information /
Education
Web portals provide specific resources for Patient/Family
1
2
3

4
5
Clinician email access from PF is encouraged and safe
1
2
3
4
5
Patient/Family serve as educators/faculty for clinicians and
other staff
1
2
3
4
5
Patient/Family access to / encouraged to use resource
rooms
1
2
3
4
5
Domain
Element3
Low High
Do not

know
Diversity &
Disparities
Careful collection and measurement; race / ethnicity /
language
1
2
3
4
5
Patient/Family provided timely access to interpreter
services
1
2
3
4
5
Navigator programs for minority and underserved patients
1
2
3
4
5
Educational materials at appropriate literacy levels
1
2
3
4
5

Charting and
Documentation
Patient/Family have full and easy access to
paper/electronic record
1
2
3
4
5
Patient and family are able to chart
1
2
3
4
5
Care Support
Families members of care team, not visitors, with 24/7
access
1
2
3
4
5
Families can stay, join in rounds & change of shift report
1
2
3
4
5

Patient/Family find support, disclosure, apology with error
and harm
1
2
3
4
5
Family presence allowed/ supported during rescue events
1
2
3
4
5
Patient/Family are able to activate rapid response systems
1
2
3
4
5
Patients receive updated medication history at each visit
1
2
3
4
5

2 Codes: PFCC=Patient- and Family-Centered Care; PF=Patient
3Codes: PFCC=Patient- and Family-Centered Care; PF=Patient
Care Page 2
Assessment Tool
(PFCC) and
Partnerships
Domain
Element4
Low High
Do Not
Know
Care
Patient/Family engage with clinicians in collaborative goal
setting
1
2
3
4
5
Patient/Family listened to, respected, treated as partners

in care
1
2
3
4
5
Actively involve families in care planning and transitions
1
2
3
4
5
Pain is respectively managed in partnership with patient
and family
1
2
3
4
5

4Codes: PFCC=Patient- and Family-Centered Care; PF=Patient
Care Page 3
Make sure to read the comments under the highlighted areas.

These areas of the paper are missing and need to be fixed. Make
sure you read the entire paper and fix the articulation of the
paper. Go back and look at each of these sections and make sure
that you are completing exactly what it needs. Thank you.
General comments:
Professional Communication (Articulation) --Sound formatting
strategies, including uniform indentation and clearly presented
headings, are featured in the paper. Issues with sentence
fluency, parts of speech, and word choice are present that limit
the effectiveness of the response.
Content -- This submission offers an accurate explanation of
how patient-centered care can reduce length of stay and
readmissions. Strategies to link hospital reimbursements to
patient experience are described as valuable tools in promoting
patient care. The submission requires a description of the
healthcare setting used for the PFCC with regard to facility type
and population served. A description that precisely identifies
the strengths and weaknesses for all 11 domains as well as one
that includes how the strategy would address the weakness in
patient access to web portals using either system or change
theory are needed. A discussion of methods to evaluate the
effectiveness of the proposed strategy and the implementation
strategy that clearly identifies steps that includes team member
and individual responsibilities is needed. A description with
information on how the self-assessment tool will help the team
develop self-assessment skills is not found.
Articulation of Response (clarity, organization, mechanics)
This detailed submission is written in an earnest tone.
Reoccurring errors with sentence fluency, parts of speech, and
word choice are noted that undermine the reader's
comprehension of the paper. Examples include missing words,
errors in sentence structure, problems with subject/verb
agreement, misused articles, and inaccurate word choice.

B1. Setting Description
The submission includes a good description of the manner in
which business practices and regulations impact patient-
centered care. The submission is missing a description of the
healthcare setting used for the PFCC with regard to facility type
and population served.
B2. Strengths and Weaknesses
Several domains are examined for strengths and weaknesses
using the PFCC self-assessment. These areas include the
Information and Technology department and Advisor domains.
A description that precisely identifies the strengths and
weaknesses for all 11 domains is needed.
C1a. System or Change Theory
The submission accurately explains how change theory will be
helpful in planning and implementing change. A description that
includes how the strategy would address the weakness in patient
access to web portals using either system or change theory is
not found.
C3. Methods
The financial implications of the change are logically discussed
and include an increased service fee. A logical discussion of
methods to evaluate the effectiveness of the strategy is not
evident.
D3. Implementation of Strategy
The report contends that implementation of the plan will occur
through a "thorough discussion and applied best approach". A
strategy that clearly identifies steps that includes team member
and individual responsibilities is missing.
D5. Tools for the Team
The paper invokes using an interview and questionnaire to
assess team members. The description is missing information on

how the tool will help the team develop self-assessment skills.
[Type here]
12
STRUCTURAL MANAGEMENT AND TEAM IMPROVEMENT
The approach towards liable health care organizations and
patient centered nursing homes has been a journey of
challenges. Teamwork is an essential tool and measure towards
achieving accountable health care organizations and patient
centered nursing homes. Basically, a team is composed of two
or more persons certainly, the health care organizations with
distinct roles and duties. (Sentence fluency-unclear phrasing)
The team has specific and common objectives and consequently,
the team shares the objectives, socialize (Parts of speech-
subject-verb disagreement) with each other and help in
performance of roles and duties for each other. It is essential for
the team to support the management for positive outcome (Parts
of speech-missing article) for the health care organization.
Teams have been assimilated as a key measure to accommodate
the needs of the patients affected by chronic ailment (Parts of
speech-incorrect noun form) and facilitate taskforce
insufficiency. There is the need to assess the impacts of
nurturing teams since it is easier to assimilate the teams than
the teams performing efficiently. Consequently, there is heart of
conducting research relating to teams in health care
organizations to provide them with a model for the
substantiation and improvement in performing their respective
roles and duties.
The model designed for substantiation and improvement is
modest but powerful for increasing the effectiveness and
efficiency of the health care organization teams. The model is
meant to increase the substantiation and improvement for the
teams but not to replace the existing models in the health care
organizations (Dean, Siegert and Taylor 96). The model engages

a feasible study on some factors of change in the health care to
ascertain if the change is an improvement. The next step is the
formation of the teams in health care organizations. Setting of
definite, assessable, achievable, genuine and within context of
duration is the next follow of event of change. (Sentence
fluency-missing word(s)) The establishment of measures will be
done through quantitative evaluation to examine if the change.
(Sentence fluency-fragment (incomplete sentence)) The various
teams will select the changes from the system and test the
changes. Testing the changes will entail trying, observing the
outcomes of the change and assimilating the changes in the
health care organizations. Finally, the implementing and
spreading of the changes into health care organizations will take
place to accelerate the accountability and liability of the health
care organizations and accommodation of patients with chronic
ailment.
The health care organizational information available for
the situation at hand is accomplished in addition to the entire
health Centre. The results are scrutinized centered on a one to
three highest domain. The fields that necessitate changes can
substantiate and improve the information available.
A. Analysis of business practices, regulatory requirements, and
reimbursement impact patient-centered care within a healthcare
organization
The business case is vibrant. Suggestions imply that patient-
centered care accommodates consequences through readmissions
and emergency department visits, and improves patient
compliance with care plans by reducing length of stay. In a
patient-centered situation, workers are happier with their work
and are more willing to stay in their jobs. Patient satisfaction is,
in turn, improved. "We cannot be successful as an industry if we
do not focus on the patient," says Sue Collier, vice president of
service and patient and family experience, University Health
Systems of Eastern Carolina, Greenville, N.C. The perception of
patient-centered care has gained augmented consideration in
recent past decades and is now deemed a critical ambition of

high-quality health care systems (Robert Wood Johnson
Foundation56). Due to technological developments and the
implementations in the health care organizations and supporting
of care delivery, modern health care has progressed vastly. The
model of patient-centeredness was announced since 20 years
ago. (Sentence fluency-extraneous wording) Generally, those
supporting patient-centered care have concentrated on the
connection between the patient and the doctor or care team.
However, the relationship is still central, modifications to the
health care system propose that a wider range of factors may
distress the patient-centeredness of health care understanding.
(Sentence fluency-run-on sentence (comma splice)) A
dimensional intellectualization of patient-centered care and
instances from our health care system exemplify how structural
clinical and relational traits can jointly affect the patient's
experience. The projected context is intended to empower health
organizations to classify methods in which care can be extra
patient-centered and concentrate toward a goal of making health
care system.
The advancement of the health care centeredness lawfully has
accelerated the changes in health organizations. Certain Acts
have increased the effectiveness of the health care system, for
instance, the Health Technology and Information for Economic
Clinical Health Act. Health organizations have assimilated
health record regulatory principles. The principles have patients
in the health care system. The patients can view the health
records online. The regulation involves patient participation in
formulation of goals and setting the percentage of patients to
view data online. The rules allow patients to clinically obtain
appropriate electronic communication after hospital discharge.
For the first time there’s a provision connected to patients
underwriting their own data, with workers obligated to include
data into the Providers.
The extensiveness, complexity and specificity of the regulatory
direction set this regulation apart as it stresses for patient-
centered care at three levels, Governance-level aspirations

demand for patient-centered care to be endorsed by the
governing body and assimilated into practice by leadership and
management. The governing body should include one fee-for-
service Medicare recipient receiving care from the organization.
Clinical-standard requirements suggest clinical rules, such as
communicating about evidence based medicine with patients and
tracking care systematically through population health data
management or clinical reminder systems. Individual level
patient-clinician interactions call for promoting active
participation of clients and their people in the course of creating
medical decisions, which include care and gears letting the
clients to get cure options in the perspective of their own
principles and views. An obligation to advance personalized
treatment strategies also indicates features such as gender, race,
disability, sexual orientation and income prominence.
As hospital and health system reimbursements become more
closely tied to clinical outcomes as well as patient satisfaction,
patient experience surveys are becoming an increasingly
valuable tool for healthcare organizations to guide efforts for
improving the patient experience. Yearly researches have been
extended to evaluate and measure the patients’ involvements
and practices with healthcare specialists and workers and plans,
which includes clinics, nursing home healthcare supports,
general practitioners and wellbeing and drug plans, including
others. CMS strategies to increase the investigations and
connection routine to compensation more in the prospect. The
administration directives to all infirmaries and healthcare
systems to consider for superior and patient fulfillment, and
applies repayment consequences to establishments that fail to
see confident expectations. With a nationwide file of patient
involvement tallies available, infirmaries have the capacity and
the accountability to parallel themselves to comparable
establishments and identify areas in necessary of improvement.
B. Patient-and Family-Centered Care Organizational Self-
Assessment Tool
See attached Self-Assessment Tool

B1. Health care setting
The health care setting of the organization is shown in the
domains is composed of various department. The management
being at the top of the health organization and down the
hierarchy is the different departments each with different roles
and duties aimed at increasing the effectiveness and efficiency
of the services. The organization is composed of the
management panel that is involved in leadership and operational
roles of the health organization. The management is liable for
setting the vision and mission of the health organization. The
panel oversees the financial aspects of the organization. It
further regulates the operations of the health organization
through implementation and achievement of the goals.
The sequential setting of the health care organization is the list
of advisors. The advisors provides the staff and entire members
of the organization with wise decisions. The list of the advisors
is composed of health professionals selected annually
(Harris76). The advisors are further composed of community
members that are familiar to common chronic ailment in the
area. Consequently, the advisors offer the entire health care
members with the best decisions to ensure effectiveness and
efficiency of the organization.
The quality and improvement department ensures that goals,
objectives and targets are met. Basically, the quality and
improvement department is the human and resource
management. The human resource management of the care
ensures motivation of the members to meet the objectives of the
organization (Harris76). The core objective of the health
organization is to ensure the health care is accountable and has
patient based operations. The human resource management
ensures the staff is motivated through various ways, for
instance, remuneration systems are not delayed. The human
resource department sets specific, measurable, attainable,
realistic and time-bound goals. In case of changes, the human
resource department has laid down the procedure to ensure the
changes are attained progressively.

The human resource sector has frame worked a model intended
for substantiation and improvement, which is unassertive but
powerful for increasing the effectiveness and efficiency of the
health care organization teams. The model is meant to increase
the substantiation and improvement for the teams but not to
replace the existing models in the health care organizations. The
model engages a feasible study on some factors of change in the
health care to ascertain if the change is an improvement. The
next step is the formation of the teams in health care
organizations (Harris76). Setting of exact, quantifiable,
manageable, accurate and within time goals is the next follow of
event of change. The establishment of measures will be done
through quantitative evaluation to examine if the change. The
various teams will select the changes from the system and test
the changes. Testing the changes will entail trying, observing
the outcomes of the change and assimilating the changes in the
health care organizations. Finally, the implementing and
spreading of the changes into health care organizations will take
place to accelerate the accountability and liability of the health
care organizations and accommodation of patients with chronic
ailment.
The health care has diversity and disparities sector that handles
crucial matters related to race, gender and sexual orientation (In
Heinemann & In Zeiss 67). However, the effectiveness of the
diversity and disparity sector is questionable. The appreciation
of different races remains a matter controversy since
discrimination has been evident. The management of the
organization is working towards the accommodation of different
races, entitled to equal rights and access to health care
resources and services.
Moreover, the organization is composed of the Information and
Technology department. Currently, the management has
collaborated with the department to ensure establishment of
effective portal that serves the patients. After the
accomplishment, the patients will be able to access the relevant
information on the portal. Patients will be able get fast response

through the portal. The accessibility of the portal will be 24/7 to
ensure liability and accountability of the organization. There is
the support department that directs the patients to necessary
department for treatment. For crucial cases, the support and the
care department offers outpatient services. Therefore, the
setting of the health care organization is composed of the
respective departments that are liable and accountable to the
objective of the organization. Teamwork has been the lid of the
organization.
B2. Strengths and weaknesses of the various domains
SWOT analysis has been of great assistance to investigate the
strengths and weaknesses of the organization regarding the
various domains. The research entailed comprehensive study
and collection of data to ascertain the strongholds and weak
points of the health care. The team assigned to determine the
strengths and weaknesses of the organization used
questionnaires to collect patients’ views. Consequently, the
team presented the data for the various domains as primarily
collected from the patients without any interest or alteration of
the data in favor of the organization.
For the first domain, the questionnaires filled reflects that the
leadership and operations of the organization through the
management is a strength. The strategic management of the
health care has assimilate (Parts of speech-incorrect verb form
in this context) the patients and the families in policy
formulation, processes of management, programs and guidelines
relating to the governing board activities. The administration of
the organization considers the option of the patients in setting
and formulating policies that govern the organization
(Harris76). Furthermore, the composition of the management
members includes families from the community to act as
representatives of the patients. Therefore, the strategic
management of the health care counts on the strengths of the
health care. Moreover, the management incorporates the
patients in setting of the organizational mission, values and
vision.

The weak point outlined in the first domain is that the families
and the patients are less involved in taskforces and team work.
The families and patients participate less in activities that
require teamwork. This area requires improvement to ensure a
focus on the objective of the organization, acquiring
accountable health care services. . Teamwork is an essential
tool and measure towards achieving accountable health care
organizations and patient centered nursing homes. Therefore,
embracing teamwork will facilitate attainment of the objective.
The data related to the second domain showed the progressive
efforts linked to web portal will eventually facilitate the
strengths of the health care. The patients are able to view
related information online and receive fast response. The 24/7
online service enhances the accountability of the organization
since families and patients get directives related to certain
ailment from the support and care sector. However, the data
presents that the families and patients do not access the
resource rooms. The accessibility of the resource rooms have
remained a challenge for the health care and thus, the need to
improve the effectiveness of accessing the resource rooms.
The reflection of the third domain is that effectiveness in
collection of the database regarding race, ethnicity and language
has been a challenge. As an international health care
organization, the need to suppress research on race, ethnicity
and language is essential. Currently, the organization is
mobilizing funds to cater for the study. However, the statistics
available about ethnicity, race and language portray that there
has been proper language interpretation. The support and care
department families and patients get proper interpretation to
facilitate accountability of the health care, a focus on the
objective.
C. Area of improvement
The field that requires immediate attention for effectiveness and
a focus on the objective is ensuring that the families and
patients access web portal for fast response. Moreover, the
health care should ensure the accessibility of the resource room.

The fact that the web portal services is underway and a major
weakness, its implementation will substitute the need to access
resource rooms unless for special scenarios that need expertise.
To strategize on the weakness to ensure patient centeredness,
the organization should extensively facilitate the Information
and the Technology department to ensure a system that is
friendly user. The system should be easily accessible, reliable
and simple. The patients should access the online services with
ease. This strategy will accommodate for urgent matters since
response will be immediate through the IT support and care
experts.
The change theory will effectively measure the
effectiveness of the strategy. Primarily, the change is not meant
to replace the current system but accelerate its improvement.
The establishment of measures will be done through quantitative
evaluation to examine the change. The team will select the
changes from the system and test the changes. Testing the
changes will entail trying, observing the outcomes of the change
and assimilating the changes in the health care organizations.
Finally, the implementing and spreading of the changes into
health care organizations will take place to accelerate the
accountability and liability of the health care organizations and
accommodation of patients with chronic ailment.
The financial implications of the strategy include an
increase in the service fee of the patients. The increased service
fee will accommodate for the respective changes of the system.
Moreover, there will be limited expenditure in some sectors, for
instance, reduced number of board meetings to accommodate for
the finance required to implement the change.
D. Creation of multidisciplinary team
The selection of the team will entail a composition that will
ensure economical and maximum utility of ideas and resources.
The team will be composed of an IT expert, experienced doctor,
the financial manager, a patient and the chair of the board. The
IT expert will progressively fix the recommended changes. The
experienced doctor will guide on the common illnesses that can

be responded to online. The patient will assess on the ease of
operating the system. The chair of the board will provide a
feedback to the board on the effectiveness of the change.
Finally, the financial manager will facilitate the funds requires
to implement the changes.
The diversity in culture of the team will promote patient
centeredness through a number of aspects. Firstly, the team will
appreciate the diversity of ethnicity, race and language. The
cultural diversity will ensure an option of various languages in
the system to ensure culture competence care of the system.
I will apply the transformational leadership style to develop the
team. I will appreciate the diversity of ideas from the team
members but finally apply the best idea through discussions.
The transformational style of leadership appreciates each idea
but through discussion forums, the best idea is preferred.
The essence of teamwork is to progressively realize the
strategy. Since team is composed of members with diverse
ideas, the appreciation of each idea will be the initial step. The
accomplishment of strategy will entail a thorough discussion of
the deserved change and apply the best idea.
The communication of the intended strategy will entail a
process. The procedure is meant to ascertain if the change is an
improvement. Simply, the strategy will undergo a test in the
organizational system. The team will select the changes from
the system and test the changes. Testing the changes will entail
trying, observing the outcomes of the change and assimilating
the changes in the health care organizations (In Heinemann & In
Zeiss 67). Finally, the implementing and spreading of the
changes into health care organizations will take place to
accelerate the accountability and liability of the health care
organizations and accommodation of patients with chronic
ailment.
Finally, I will evaluate the team’s personal skills through an
interview. An interview is a sure tool and measure to determine
one’s capacity. The interview will focus on professional
qualifications and experience. The interview will ensure a

competent team for efficient and effective change for the health
care organization.
References
Dean, S. G., Siegert, R. J., & Taylor, W. J.
(2012). Interprofessional Rehabilitation: A Person-Centred
Approach. New York, NY: John Wiley & Sons.
Harris, J. L. (2016). Initiating and sustaining the clinical nurse
leader role: A practical guide. Jones & Bartlett Learning.
In Heinemann, G. D., & In Zeiss, A. M. (2002). Team
performance in health care: Assessment and development.
Persily, C. A. (2014). Team leadership and partnering in nursing
and health care. New York, NY: Springer Pub. Co.
Reeves, S., Lewin, S., Espin, S., & Zwarenstein, M.
(2010). Interprofessional Teamwork for Health and Social Care.
New York, NY: John Wiley & Sons.
Robert Wood Johnson Foundation., Initiative on the Future of
Nursing (Estats Units d'Amèrica), & Institute of Medicine
(Estats Units d'Amèrica). (2011). The Future of nursing:
Leading change, advancing health. Washington, D.C: National
Academies Press
ORGANIZATIONAL LEADERSHIP & INTERPROFESIONAL
TEAM DEVELOPMENT Task 1
Introduction:
Healthcare is a complicated system that includes unique
economic processes, regulatory requirements, and quality

indicators that are not found in traditional business settings.
Therefore, developing unique skill sets relating to
organizational leadership and interprofessional team
development is essential for leaders within the healthcare
industry at any level. As the complexity within the healthcare
industry increases, it is important to understand the
comprehensive approach to patient care management across the
continuum and how the concepts of organizational leadership
and team development support leaders in creating a patient-
centric environment.
The purpose of this assessment is to provide a framework
through which you can experience and understand the unique
leadership concepts within healthcare and understand the
implications of business and regulatory requirements in
providing patient-centered care. You will use system theory,
change theory, self-assessment approaches, and team
development concepts to design a strategy to increase patient-
centered care. Using leadership concepts and theories, you will
ensure a sustainable model of healthcare delivery throughout
the changing healthcare system that considers future trends,
evidence-based practice, and regulatory expansion.
For this assessment, you will use the attached “Patient-and
Family-Centered Care Organizational Self-Assessment Tool,” to
analyze how patient- and family-centered the healthcare setting
is. This form will guide you in evaluating this healthcare setting
for strengths and weaknesses in patient-centered care attributes.
Based on your analysis, you will create a strategy to bridge
those areas and increase patient-centered care.
Requirements:
You must use the rubric to direct the creation of your
submission because it provides detailed criteria that will be
used to evaluate your work. Each requirement below may be
evaluated by more than one rubric aspect. The rubric aspect
titles may contain hyperlinks to relevant portions of the course.
Note: Any information that would be considered confidential,

proprietary, or personal in nature should not be included. Do
not include the actual names or other personally identifiable
information of people or stakeholders involved. Fictional names
should be used. Also, agency-specific data, including any
financial information, should not be included but should be
addressed in a general fashion as appropriate.
A. Analyze how business practices, regulatory requirements,
and reimbursement impact patient-centered care within a
healthcare organization.
B. Complete the attached “Patient-and Family-Centered Care
Organizational Self-Assessment Tool” (PFCC) for a healthcare
organization.
Note: The PFCC tool is a subjective tool used to assess the
organization you have chosen.
1. Describe the healthcare setting you used in the PFCC.
2. Using the completed PFCC tool, describe the strengths
and/or weaknesses of the organization for each domain.
C. Identify one area of improvement from the weaknesses
identified in part B2.
1. Create a strategy to increase patient-centeredness in the
organization by addressing the weakness from part C.
a. Discuss how you would apply either system theory
or change theory in the development of your
strategy to address the chosen weakness.
2. Discuss the financial implications of implementing this
strategy.
3. Discuss the methods you will use to evaluate the
effectiveness of your strategy.
D. Create a multidisciplinary team by identifying the
following:
• potential members that will assist you in implementing
the identified strategy
• The role of each team member
1. Discuss how cultural diversity within the team
supports patient-centered, culturally competent

care.
2. Using one of the leadership theories below,
discuss the leadership style you would utilize in
developing your team:
• transactional leadership
• transformational leadership
• emotional leadership
• traditional leadership
3. Discuss how the team will work together to
implement the strategy to address the weakness
identified in part C1.
4. Describe how the team will communicate the
identified strategy and intended outcomes to the
healthcare organization.
5. Describe a specific tool you could use to develop
the team’s self-assessment skills.
E. Acknowledge sources, using APA-formatted in-text citations
and references, for content that is quoted, paraphrased, or
summarized.
File Attachments:
Patient-and Family-Centered Care Organizational Self-
Assessment
Evaluation Method
The candidate provides adequate articulation of response.
A. Business Practices
The analysis includes how business practices, regulatory
requirements, and reimbursement impact patient centered care
within a healthcare organization.
B. Self-Assessment Tool
The PFCC is complete.
The description thoroughly depicts the healthcare setting
used for the PFCC, including the population served and

facility type. The description is clear and logical.
The description precisely identifies the strengths and/or
weaknesses of the healthcare organization for each domain
using the PFCC. The description is clear and logical
C. Area of Improvement
An area of improvement is identified from the weaknesses
identified in part B2. The selection is presented clearly and
is logical.
C1. Improvement Strategy
The strategy includes how patient-centeredness could be
increased, the strategy is relevant to the PFCC tool, and the
strategy focuses on improving the identified weakness.
The description includes how the candidate would apply
the strategy. The description includes how the strategy would
address the chosen weakness. The description uses either system
theory or change theory.
C2. Financial Implications
The discussion precisely addresses the financial
implications that the strategy may have on the organization
C3. Methods
The discussion is logical, and clearly addresses how the
methods will be used to evaluate the effectiveness of the
strategy in increasing patient-centered care.
D. Multidisciplinary Team
The identification of the multidisciplinary team members
and their specific roles on the team in assisting in
implementing the strategy is relevant and logical.
D1. Team Diversity
The discussion logically addresses the importance of
cultural diversity within a team, including representation
and including how cultural diversity within a team supports
patient-centered, culturally competent care.
D2. Leadership Theories
The discussion of the leadership style utilized in

developing the team uses one of the given leadership
theories and is relevant to implementing the identified strategy.
The discussion clearly identifies steps to collaboratively
implement the strategy, including team member and individual
responsibilities, and is relevant to the weakness identified in the
PFCC.
D4. Communication to Organization
The description of how the team will communicate the
strategy and intended outcomes to the healthcare
organization is logical and clear.
The description of the specific tool is provided and
identifies how the tool will help the team develop self-
assessment skills.
E. Sources
The submission includes in-text citations and references
and demonstrates a consistent application of APA style.
The highlighted areas are the areas that need to be revised. This
was the report I received. Please make the revisions as soon as
possible and send me a revised version of the paper. Look back
at the items I have already sent you and make sure you are
Competent in every aspect of the paper. This is the only way I
am able to pass. Thank you again. Also, this paper has a lot of
Articulation errors. I am also sending back the paper that you
sent me with highlighted areas that are grammatically incorrect
and need to be revised as well. Make sure you have complete
sentences and that the submission is articulated well.
General comments:
Professional Communication (Articulation) - This well-crafted
submission is appropriately organized; useful headings are
readily available. Sentence fluency and parts of speech errors
disrupt the readability of the work.

Content -A presentation on Project in Organizational Leadership
and Interprofessional Team Development is presented. The
essay clearly recognizes the field that requires immediate
attention is ensuring that the families and patients have access
to a web portal that ensures a fast response. An excellent
overview of ensuring a web portal system that is easily
accessible, reliable and simple is presented in great detail. The
discussion precisely addresses the financial implications of the
strategy include an increase in the service fee of the patients. A
detailed description of a specific healthcare setting, including
the population served, facility type, and the community, is not
evident in the discussion. The identification of the strengths
and/or weaknesses of a specific healthcare organization for each
of the 11 domains is not evident in the analysis. The description
of a specific change theory is not evident in the submission.
How the methods will be used to specifically evaluate the
effectiveness of the strategy in increasing patient-centered care
is not evident in the paper. The importance of cultural diversity
within a team, including representation and how cultural
diversity within a team specifically supports patient-centered,
culturally competent care is unclear in the description. How the
transformational leadership style is relevant to implementing
the identified strategy is unclear in the essay. The identification
of the steps to collaboratively implement the strategy, including
team members and their individual responsibilities, is not
evident in the submission. Methods of how the team will
specifically communicate the strategy and intended outcomes to
the healthcare organization is not evident in the discussion. The
recognition of a specific tool that will help the team develop
self-assessment skills is not evident in the paper.
Detailed Results
Approaching Competency- The candidate provides weak
articulation of response.

Comments on this criterion: Thoughtful information is
structured in a logical and cohesive manner. Sentence fluency
and parts of speech concerns, mostly relating to missing and
extraneous words, incorrect noun and verb forms, missing
articles, disagreement, and unclear phrasing, affect the overall
clarity of the response.
A. Business Practices
Competent- The analysis includes how business practices,
regulatory requirements, and reimbursement impact patient
centered care within a healthcare organization.
Comments on this criterion: The paper clearly states that as
hospital and health system reimbursements become more closely
tied to clinical outcomes as well as patient satisfaction, patient
experience surveys are becoming an increasingly valuable tool
for healthcare organizations to guide efforts for improving the
patient experience.
B. Self-Assessment Tool
Competent- The PFCC is complete.
Not Evident- The description of the healthcare setting is not
provided or is fundamentally unacceptable.
Comments on this criterion: The description states that the
healthcare setting of the organization is shown in the domains.
A detailed description of a specific healthcare setting, including
the population served, facility type, and the community, is not
evident in the discussion.
Not Evident- The description of the strengths and/or weaknesses
for each domain is not provided or is fundamentally
unacceptable.
Comments on this criterion: The analysis states that the
management incorporates the patients in setting of the

organizational mission, values and vision. The identification of
the strengths and/or weaknesses of a specific healthcare
organization for each of the 11 domains is not evident in the
analysis.
C. Area of Improvement
Competent- An area of improvement is identified from the
weaknesses identified in part B2. The selection is presented
clearly and is logical.
Comments on this criterion: The essay clearly recognizes the
field that requires immediate attention is ensuring that the
families and patients have access to a web portal that ensures a
fast response.
C1. Improvement Strategy
Competent- The strategy includes how patient-centeredness
could be increased, the strategy is relevant to the PFCC tool,
and the strategy focuses on improving the identified weakness.
Not Evident- The description of how the candidate would apply
a strategy using system or change theory is not provided or is
fundamentally unacceptable.
Comments on this criterion: The submission offers the change
theory will effectively measure the effectiveness of the strategy.
The description of a specific change theory is not evident in the
submission.
C2. Financial Implications
Competent- The discussion precisely addresses the financial
implications that the strategy may have on the organization
Comments on this criterion: The discussion precisely addresses
the financial implications of the strategy include an increase in
the service fee of the patients.

C3. Methods
Not Evident- The discussion of the methods used to monitor the
effectiveness of the strategy is not provided or is fundamentally
unacceptable.
Comments on this criterion: The paper states that the
establishment of measures will be done through quantitative
evaluation to examine the change. How the methods will be
used to specifically evaluate the effectiveness of the strategy in
increasing patient-centered care is not evident in the paper.
D. Multidisciplinary Team
Competent- The identification of the multidisciplinary team
members and their specific roles on the team in assisting in
implementing the strategy is relevant and logical.
Comments on this criterion: The analysis clearly identifies the
Financial Manager as a team member who will facilitate the
funds required to implement the changes.
D1. Team Diversity
Approaching Competency- The discussion of the importance of
cultural diversity within the team is missing information about
representation or about how cultural diversity within the team
supports patient-centered, culturally competent care.
Comments on this criterion: The description states that the
cultural diversity will ensure an option of various languages in
the system to ensure culture competence care of the system. The
importance of cultural diversity within a team, including
representation and how cultural diversity within a team
specifically supports patient-centered, culturally competent care
is unclear in the description.
D2. Leadership Theories
Approaching Competency- The discussion of the leadership

style utilized in developing the team is missing information
about the chosen leadership theory or is missing information
about how the leadership style is relevant to implementing the
identified strategy.
Comments on this criterion: The essay states that the
transformational leadership style will be applied to develop the
team. How the transformational leadership style is relevant to
implementing the identified strategy is unclear in the essay.
Not Evident- The discussion of how the team collaboratively
implements the strategy is not provided or is fundamentally
unacceptable.
Comments on this criterion: The submission states that the
essence of teamwork is to progressively realize the strategy.
The identification of the steps to collaboratively implement the
strategy, including team members and their individual
responsibilities, is not evident in the submission.
D4. Communication to Organization
Not Evident- The description of how the team will communicate
the strategy and outcomes is not provided or is fundamentally
unacceptable.
Comments on this criterion: The discussion states that the
implementing and spreading of the changes into healthcare
organizations will take place to accelerate the accountability
and liability of the healthcare organizations and accommodation
of patients with chronic ailments. Methods of how the team will
specifically communicate the strategy and intended outcomes to
the healthcare organization is not evident in the discussion.
Not Evident- The description of the self-assessment tool for the
team is not provided or is fundamentally unacceptable.

Comments on this criterion: The paper offers the team’s
personal skills will be evaluated through an interview. The
recognition of a specific tool that will help the team develop
self-assessment skills is not evident in the paper.
E. Sources
Competent- The submission includes in-text citations and
references and demonstrates a consistent application of APA
style.

Patient-Centered Care Self-Assessment Tool

Recommended

Recommended

More Related Content

Similar to Patient-Centered Care Self-Assessment Tool

Similar to Patient-Centered Care Self-Assessment Tool (20)

More from karlhennesey

More from karlhennesey (20)

Recently uploaded

Recently uploaded (20)

Patient-Centered Care Self-Assessment Tool