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Procesy
Korporátní mytologie v praxi
@KarH79
#barcampcz
www.karelholub.net

16.2.2014

www.topmonks.cz

@KarH79 #barcampcz

www.karelholub.net
Firmy

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Produkty

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Služby

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Procesy

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Svoboda

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Bez čeho se vaše firma neobejde?

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
16.2.2014

@KarH79 #barcampcz

www.karelholub.net
16.2.2014

@KarH79 #barcampcz

www.karelholub.net
16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Hodnoty

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Emoce a prožitek

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Systém

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Systém se skládá z částí, které jsou spojeny za
účelem umožnění toku informací, materiálu
nebo energie.

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Co to je proces?
Proces (z latinského processus, což je tvar
slovesa procedere – „postupovat, vyvíjet se“)
je postupný děj nebo změna, posloupnost
stavů nějakého systému.

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Systém a proces
pokud změna procesu nevyvolá změny v
systému, je pravděpodobné, že nemáte systém

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Proces nad procesy

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Objev
Akvizice
Realizace
Rozvoj
Opuštění

... repeat
16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Proč?
Konzistence
Předvídatelnost
Kvalita
Bezpečnost
Inovace
Onboarding a trénink

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Proč ne!
Byrokracie
Neživost
Papír vs. Realita
Management vs. Workforce
Pravidla vs. Inovace

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Začátek
Čím a jak je proces spuštěn?
Co je na vstupu?
Kdo se účastní?

Přetavit nekvalitní vstup na kvalitní výstup
vyžaduje mnohem víc energie

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Průběh
Jaká je sekvence kroků v rámci procesu?
Jak se pracuje se vstupy?
Jaké jsou očekávané výstupy?
Kvalita, výkon, bezpečnost.
Stakeholders

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Měření
Hlavní a kontrolní metriky
Cena měření vs přidaná hodnota
Reporting – viditelný, dostupný, smysluplný, bezpečný

Metriky = business hodnoty + stakeholders

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
16.2.2014

@KarH79 #barcampcz

www.karelholub.net
16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Konec
Kdy a jak proces končí?
Jaký je výstup procesu?
Jaký a kde je záznam o průběhu?
Kdo přebírá výstup procesu?

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Procesy a business hodnoty
Klíčové hodnoty firmy – kdo jsme?
Ukazatelé výkonnosti – jak poznáme pokrok?
Udržujte procesy živé – jak pracujeme a jak se můžeme zlepšit?

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Formálně popsané procesy
Dostupnost, dostupnost, dostupnost
Pravidelná aktualizace
Vlastník procesu
Tailoring guide

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Kde začít
Příjmy a výdaje
Co vám vydělá nejvíc?
Co vás stojí nejvíc peněz?
... a jak to víte?

Zásadní otázky bývají prosté

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Zlepšení začíná u plýtvání
transportation
inventory
motion (opotřebení, únava)
waiting
over-processing
over-production
defects

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
PDCA
S

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Rekapitulace
Začátek, průběh, konec
Metriky, záznamy a stakeholders
Popis – dostupný, smysluplný, bezpečný
Vazba na business hodnoty
Kaizen, PDCA

16.2.2014

@KarH79 #barcampcz

www.karelholub.net
Q/A

16.2.2014

@KarH79 #barcampcz

www.karelholub.net

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Procesy bar camp

Editor's Notes

  1. Deterministický – každý následující stav nutně vyplývá z předchozíhoStochastický - dalšívývojpředvídatjen s určitoupravděpodobností
  2. V prodeji proces slev – kdy a kolik může být sleva. Kdy už slevy tlačí na změnu ceníkových cen?
  3. Hodnoty firmy – elevator pitchUkazatele výkonnosti – jsou to i hodnoty zákazníka?Freejazz – procesy pro procesy a měření pro měření. Zásadní je commitment managementu
  4. Workshop přes oddělení zapojené do procesuProcesy spojené s produkty a službamiProduct managementService design a CXIncident managementProblem managementReklamační procesProject management