2. Atul Kumar
• I started my career with Hays as an Associate
in November 2018 and was promoted to
Senior Associate in December 2019.
• My job profile as an associate was to deal
with candidates queries through email and as
a senior associate my responsibility increased
as I was also a process senior. Training new
employees, resolving team queries, creating
SOPs and templates.
3. Process Overview in 1 Slide
• CCT works on candidates work life cycle from
creating to closing their placements.
• Candidates main point of contact at Hays once
assignment has started.
• Once they start working it is our responsibility
to resolve their queries timely over phone and
email.
• Aim to build trusting, friendly yet professional
relationships with candidates
• Ensure that candidates queries get resolved
under SLAs
4. Contribution to Process
• Trained 8 employees in the
process.
• LSEG new client’s
candidate profile creation
project was completed
ahead of the deadline,
April 2023.
• I have full knowledge of
admin team and a fair
knowledge of Vacancy
management team.
• Making MOM, SOPs and
templates.
• Leading team in the
absence of manager.
5. Achievements
• Awarded as Employee of the year for year 2021-2022.
• Awarded recognition award and received four shining
stars to date.
• My greatest accomplishment is when candidates and
clients like and appreciate my work.
7. First 30 Days - Assessment
• The focus of the first 30 days will be on
absorbing, learning and assessing as much as
possible about the team.
• Spend time understanding the team's existing
strategy and past successes.
• Understand their dynamics and recognize their
strengths and weaknesses.
• Setting SMART (Specific, Measurable,
Achievable, Relevant, Time-bound) goals for the
team's improvement.
8. Next 60 Days - Building
• At this stage, I should be able to share my ideas
freely, including trainings or skill-building
initiatives.
• Identify specific skills or competencies that I plan
to enhance during this phase.
• Emphasize how improved skills contribute to the
team's overall success.
• Develop plans to foster a culture of open
communication and collaboration
• Actively organize team bonding events, such as
'Fun Fridays,' to increase team cohesion.
9. The Final 90 Days: Reflect, Adapt, and Thrive
• This will be the time to reflect on overall
performance and make any necessary
change to improve and move forward.
• Identify common challenges the team might
face and strategies for addressing these
challenges. Examples: resistance to change,
communication issues, or skill gaps.
• Emphasize the importance of open
communication and feedback. Encourage
team members to voice their thoughts,
concerns, and ideas.
• Assessing the team's current strengths and
weaknesses, which might include team
meetings, one-on-one discussions and
strategies for motivation and recognition.
10. SWOT
• Strengths – Pro-active, Positive
attitude, Leadership & Team-Work,
Strong convincing skills.
• Weaknesses – My Curiosity of
knowledge – I Dig into depth until I get
the result in my work.
• Opportunities - Auditing & Training
• Threats – It may be difficult to handle
the employees on senior associate
level.
