1. Orange OCB
Summary of actions
ITMS (SSM) - 2016
2016

2. Contents
 MSCT / SWAN volume & change type
 Saving tracker process
 Saving from cleaning, reconciliation and decommissioning
 Inventory Evolution & Benefits
 IBR invoice validation automation
 Actions -2016

3. MSCT / SWAN covered in 2016
Total MSCTs = 110
Total Devices = 3069

4. Change type covered in MSCT / SWAN
Total Devices = 3069

5. 2IM corrections - 2016
Total correction = 943

6. 2IM contract & other updates via task orders

7. Cumulative Saving 2016 YTD & Creation of saving tracker

8. Inventory Evolution & Benefits
Benefits :
 PO balance in one glance to make a decision whether to add new devices or not or what the balance is.
 Budget forecasting.
 View of number & costs of additions and removal.
 Average addition in costs YTD.

9. IBR invoice validation automation -
 We have been able to keep a
track of correct amount being
invoiced by IBR. Find
attached the latest exchange
as an evidence.

10. Actions -2016
 Clear vendor call-logging document and escalation documents are stored and updated on Plazza
repository and shared with OPS team,
 Initiative taken on 2IM contract updates, task order, new contract creation, contract update, call-logging
procedure alignment with the contracts, field changes through MSCT and shared with the team
 New 2IM contracts aligned against all the devices for more clarification of associated vendors & SLA.
Ex.

11. Continued…
 2IM contracts updated on monthly basis as per respective RFCs and new addition of devices.
 Monthly Inventory file distributed to OPS team through Plazza by 10th of every month to keep them
informed about their devices on/off support.
 OTC file prepared in line with requirements covering Oracle and Fujitsu costs.
 POR created and pushed in time and division of cost center led precisely for whole baseline – OCB,
Engie, Non-OCB
 Getsys information for HP-UX devices obtained for all the devices both from OCB & Non-OCB
owners, sent to vendors as per their requirement to support in time – was pending for last year.
 Standard operating procedure (SOP) document built as per requirement.
 Back-up trained and knowledge imparted on RFC, RFQ, inventory reconciliation, TO, budget
forecasting, capable to handle RFC, RFQ, inventory reconciliation.

12. Continued…
 Support on SWAN migration , credential development follow up and knowledge imparted to backup as
in receiving and status update.
 Autonomous handling of daily queries from operations team & asset management.
 Gold and Clarify servers in Oakhill - HP maintenance cost was expensive, suggested to purchase new
servers from HP to Ops which was much cheaper and effective option to secure HP support – action
with ops team to take decision.
 Specific support on Oracle, IBR & Fujitsu RFP, POR, scope defining, assessment , query response to
Operations team, vendors and follow up etc.
 Specific support Engie-Non Reversibility to GDF CSM and process establishment with Vendors.
 Training undertaken – OTL, SWAN, Orange way of customers in line with business objectives.
 Devices migrated to IBR in 4 countries OK, CH, SG & HK for better service, also leading to cost
optimization and saving in the range of approx. 37k in 2016 H2.
 End to end delivery of Saving tracker & process established.