3. TRANSITION
Phase I
One Point Service Committee organized
2007-2008.
In early 2010, the Committee reorganized to
include One Point Service issues in addition
to Library Environment. (renamed LEAPS)
4. TRANSITION
Phase II
Actual Single Service Point occurred August
2009
Signage for Single Service was completed
and placed to help students navigate.
Line cordon was removed to make space
more movable in front of Single Service.
6. PERSONNEL MANAGEMENT MODEL
Clerical personnel in circulation/access service area will report to the librarian on duty if a question arises
needing professional direction
Librarians Clerks
Clerical scheduling and daily operations will be managed by a Principal Library Clerk.
Senior Library Clerks Principal Library Clerk
Librarians will be co-located at the combined service desk.
Clerks Librarians
10. CURRENT CONSIDERATIONS
Training for support staff to assist with basic
reference questions.
Create opportunities for support staff to
attend technology related workshop.
Encourage professional development
opportunities for librarians.
11. FUTURE POSSIBILITIES
Additional service points to consider
Technology assistance
ILL (support and visibility)
Student e-mail
Productivity software (Word, EXCEL,
PowerPoint, etc).