MCC Single Service Desk

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NYLA 2010 Panel Discussion

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MCC Single Service Desk

  1. 1. SINGLE SERVICE DESK Monroe Community College Katherine Jenkins Assistant Director of Operations and Personnel
  2. 2. PHILOSOPHY  Streamline operations  Reduce runaround  Technological considerations
  3. 3. TRANSITION  Phase I  One Point Service Committee organized 2007-2008.  In early 2010, the Committee reorganized to include One Point Service issues in addition to Library Environment. (renamed LEAPS)
  4. 4. TRANSITION  Phase II  Actual Single Service Point occurred August 2009  Signage for Single Service was completed and placed to help students navigate.  Line cordon was removed to make space more movable in front of Single Service.
  5. 5. TRANSITION  Phase III  Pending renovation to expand the space for One Point Service.
  6. 6. PERSONNEL MANAGEMENT MODEL Clerical personnel in circulation/access service area will report to the librarian on duty if a question arises needing professional direction Librarians Clerks Clerical scheduling and daily operations will be managed by a Principal Library Clerk. Senior Library Clerks Principal Library Clerk Librarians will be co-located at the combined service desk. Clerks Librarians
  7. 7. BEFORE-INFORMATION DESK
  8. 8. BEFORE-CHECKOUT DESK
  9. 9. AFTER-ONE POINT SERVICE DESK
  10. 10. CURRENT CONSIDERATIONS  Training for support staff to assist with basic reference questions.  Create opportunities for support staff to attend technology related workshop.  Encourage professional development opportunities for librarians.
  11. 11. FUTURE POSSIBILITIES  Additional service points to consider  Technology assistance  ILL (support and visibility)  Student e-mail  Productivity software (Word, EXCEL, PowerPoint, etc).
  12. 12. PRO CONS Staff Collaboration Streamline operations Reduce runaround More change Transition for collaboration Concern for patron privacy Loss of familiarity Change?
  13. 13. QUESTIONS  Contact: Katherine Jenkins Monroe Community College ETS: Libraries kjenkins@monroecc.edu 585-292-2320

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