The document is a complaint from a customer about their stay at the Toroneos Hotel in Nikiti, Khalkidiki, Greece. The customer expresses that the travel agency Planet Travel Center misled them about the hotel, claiming it would be clean and cozy though decent, and that previous visitors did not complain and were happy, but during their 8 day stay their rooms were not cleaned once, sheets and towels were not changed, and trash was not taken out. The customer thanks Planet Travel Center sarcastically for misleading them and taking advantage of their trust.