1. Joshua Steiner
2223 P ST APT 4 Sacramento, CA 95816
Contact # ​(916) 666­1086
Email: ​josh.steiner89@gmail.com
To Whom It May Concern:
Thank you for taking the time to review my resume. I have a passion for
the telecommunications industry and have been working in this industry
for the past three years. I am very knowledgeable in all aspects of the
industry and the products it provides to enhance our customers lives. I
have a great desire to work for AT&T and have for some time. My
experience and drive will make me a true asset to this company.
Again, I appreciate the opportunity to apply for your company. Please
call, text, or email me if you have any questions about my resume.
Thank you.
Sincerely,
Joshua Steiner

2.
Joshua Steiner
2223 P ST APT 4 Sacramento, CA 95816
Contact # (916) 666­1086
Email: ​josh.steiner89@gmail.com
Core Strengths and Accomplishments:
∙​ Fast learner with a wide range of skills
∙​ Very knowledgeable of all connected devices, including tablets, smartphones, smartwatches, jetpacks, and
more.
∙​ Developed selling and customer service skills.
∙​ Experiences with systems which include OnePos, eRoes, ATG, and more systems used by Verizon Wireless
to find information and complete tasks.
∙​ Customer service oriented and ability to always maintain customer satisfaction
∙​ Conflict Resolution and problem solving skills.
∙​ Team Player
Work Experience:
1. Verizon Wireless: 10734 International Dr, Rancho Cordova, CA 95670 (November 2014 ­ April 2016)
­ ​I worked as a full time telesales representative. I consistently met and exceeded quotas and metrics set by
Verizon. I had to meet quota every month which consisted of obtaining a certain amount of new activations and as
well as upgrades. I was also measured on different metrics which included things like accessory revenue per device
and the percentage of connected devices I had sold versus smartphones (i.e. tablets and jetpacks). Another metric we
were measured on was customer satisfaction which was measured by the surveys customers took after each
transaction. I was presented with three awards in regards to my monthly performance of these surveys and customer
satisfaction. I performed well at my job by asking discovery questions, connecting with the customer, and putting
together a personalized solution for each customer. Working in telesales I was able to build relationships with
customers and was able to keep them as repeat clients.
2. Best Buy Store 356: 7665 Sudley Rd, Manassas, VA 20109 (October 2013 – August 2014)
­​I am a full time mobile sales associate with a wide range of responsibilities including training new and
part­time employees on selling skills. My manager wants my team to excel in installment billing as well as excel in
connected devices such as hotspots and SIM embedded tablets. I am the number one sales associate in regards to
getting our customers on the installment billing plans which include AT&T Next, Sprint Family Share Pack, and
Verizon Edge. When my store has some down time I usually use this time for coaching my co­workers on selling
installment billing plans as well as selling connected tablets. I am constantly getting customer compliments at the
front desk and have nothing but excellent survey reviews from customers. I go above and beyond every customer
expectations and have loyal customers that only want to talk to me because they know I will find the perfect solution
for them.
References:
Kadeem Purrier (Connections Manager) ­ ​(703) 565­6581

3.
3. Bayer Protective Services: 3436 American River Dr. Suite # 10. Sacramento, CA 95864: (October 2011 – August
2013)
​­ As a supervisor, I drove a patrol vehicle and made sure various sites are secure. My duties included
emailing dispatch the times I left the sites, emailing incidents that happen while on the job, preventing incidents by
acting as a deterrent, keeping a log of all the objectives I must complete and have completed. I also drove to sites to
check on other security guards to make sure they are doing what they are supposed to be doing. If they are sleeping,
not dressed appropriately, not keeping their log or anything else that is not appropriate, as a supervisor I must write
them up and report them to the office.
Accomplishments: ​I was promoted to supervisor within 3 months of working here by always being early for my
shift, working when other employees called off, and going above and beyond the expectations of my employer.
Reference:​ Bryon Bayer (President): ​(916) 486­5800
Educational Background:
San Francisco State University:
​Marketing Major attended from August 2008 to August 2011.
​Sierra College:
​2007­2008 (Academic Enrichment Program)
Oakmont High School:
​Graduated 2008.
Other References:
Ryan Butler​: Verizon Wireless Assistant Store Manager
Cell: ​(916) 705­0682
Availability​: Open Availability