1. Business Help Guide V 1.0
Searching Our Panel If International debt collection is needed certain DCA’s Confirmation Screen
provide a regional office and can chase the debtor in their
To find out which of the DCA’s own language. The confirmation screen will allow you one final chance to verify
on our panel will be best for At the end of each result, you’ll notice a small arrow, this will the details you have entered. Pressing the tab headings under
allow you to see more information about the DCA’s on our the title of Case Details will provide you with the details you
your company please begin
entered in the previous screens. If you’re not happy with any of
by entering the details of your panel. This allows you to choose the correct DCA for your
the details then you can simply go back by using the link to either
debtor account in the quote collection purposes.
edit the case again or cancel the placement all together.
engine opposite.
Once you have selected the
DCA you’ll be taken to the
screen opposite.
Debt Instruction details will
You will need to include the full amount with VAT, the need to be completed in order
currency, the date of the oldest invoice, the country of origin to pass the debt to the DCA.
and the reason why you are seeking a DCA. Bear in mind, the more
information you provide, the
The results are displayed as below and allow you to see higher the chance of Please check through all the details carefully and once you are
which DCA can assist in the recovery of your debt. Providing success. Each individual happy for the DCA to begin collection tick the confirm box and
you with an overview and the amount of the fees on invoice that makes up the press submit. This will instantly send the information to the DCA
completion. balance will also need to be and they will begin chasing your debtor. A confirmation email will
be sent to you for your own records. This will contain the entire
entered at this point.
quote and the information you have provided including a contact
person and their details at the DCA. The DCA you have chosen
will then call you to discuss your debt placement and to talk to you
about the processes they will use.
The Tariff Overview gives you access to tariff details, the
DCA’s Profile will give you background information on that
particular agency.
Debtplough has devised a series of questions that each of
the panel members have answered about their own
collecting procedures. These can be found under the tab
The results table also details the capabilities of each DCA FAQs. Once the submit button has been pressed, you’ll be
and which sector they have the most success in for example taken to the confirmation screen.
dispute resolution and the capability to involve a solicitor if
needed*.
2. Business Help Guide V 1.0
Company Account Case Search About Us
The Company Account contains a range of supporting tools The ability to search for existing cases is also accessible
DebtPlough.com is a first in the debt sector. Providing
allowing you to run and maintain your own account. from the Company Account. Having the option to view both
businesses with a transparent experience when dealing with
This gives you access to quote engine instantly and the open and closed cases or even searching by DCA, gives
their current outstanding’s.
ability to add users to your company account. It is available you even more visibility.
Our team have a clear understanding of the debt & financial
from any screen in the top right hand corner once logged in.
markets and we began to work with the best teams to help
us achieve a product that is clear, simple and gave the best
experience possible for the customer. We plan on releasing
a DCA rating system, handling debtor portfolio’s with ease
and also links with finance systems and other industry
Searching by your unique debtor reference or even by
leaders to further enhance the DeptPlough experience.
collection status allows narrowing for narrowing the results
Our entire panel are award winners in their own right and
too. We’ve also facility to search within a time frame **.
each are members of the Credit Services Association.
Once you have entered your search options, results will be
We work closely with our panel to make sure the best
shown. This will allow you to see the original case placement
service is provided to the end user.
details including the original quote for collection. You’ll also
be able to see the very latest status of your case.
The Company Profile allows you to maintain your
companies contact details. Contact Us
These details are used when a debt is passed to a DCA so
it’s important that they are maintained should there be any If you have any questions or need further help, please use
changes. the following details to contact us:
* In circumstances that the DCA needs to involve
a 3rd party i.e. tracing costs, solicitors fees, will • customerservice@debtplough.com
Company Users allows you to add and remove accounts.
Once an account is added, a confirmation email is sent be discussed with you prior to proceeding
• 0844 8099211
to the new user automatically and they can begin to use
DebtPlough.com. My User Profile allows you to amend Date range will need to be entered in 8 figure If you have a case related question, please search for your
**
your password to access the system. If you forget your format i.e. 01/01/2011 case and contact the DCA displayed.
password, please forward an email to
admin@debtplough.com and we’ll reset this as soon as
possible. DCA Debt Collection Agency
