...Operations

1. LONG QUIZ
MODULE 1
Operations Management in
Tourism & Hospitality

2. Directions
Answer each question as fast
as you can. Write your answer
on your paper.

3. GET
READY!!
Part I. Identification& True
False

4. 1. Plans in achieving
organizational goals

5. 2. Provide minimum
standards of
acceptability by
customers.

6. 3. A factor that
attracts and retains
customers

7. 4. Actions in
accomplishing
strategies.

8. 5. It determines how
an organization
pursues its goals

9. TRUE-FALSE
1. Organizational
leadership gives ideas
for identifying the
organization's core
competencies.

10. TRUE-FALSE
2. Quality based
strategies focus on
marketing
development.

11. TRUE-FALSE
3. Organizations will
achieve time reduction
through competition.

12. TRUE-FALSE
4. Goals are
insignificant in
coming up for
strategies.

13. TRUE-FALSE
5. Opportunities and
Threats have an
internal focus.

14. PART II.
MULTIPLE
CHOICE
WRITE THE CORRECT
LETTER OF YOUR CHOICE
ON YOUR PAPER.

15. 1. Which of the
following is the
task of an
operations
manager?
a. Understand the overall objectives of
the operations
b. Ensure that the clients are efficiently
buying
c. Responsible for the production of
goods and services
d. Transform the inputs into outputs

16. 2. Under the major
influence of
operation to
competitiveness,
which of the
following affects
pricing decisions
and profits?
a.Production
b.Location
c.Cost
d. Quality

17. 3. Which of
the following
is true about
productivity?
a. It refers to the design and
workmanship
b. An ability to respond to changes
c. It involves conducting internal and
external operations
d. A key to measuring output relative
to the input

18. 4. Which choices
are not an
influence on
competitiveness?
a.Service
b.Quality
c.Place
d. Machines

19. 5. Of the following
corporate strategy,
which is the most
essential in coming
up for strategies?
a.Mission and Goals
b.Marketing and operations
c.Finance and marketing
d.Mission and Operations

20. 6. Organizational
strategy has a
major impact to
operations
because
__________.
a. Gives ideas to leaders in identifying a
focus and developing core
competencies
b. It improves strategic performance
results based on the various
perspective
c. It can evaluate high and low
productivity and insights for quality
work and production
d. It is a measurement of organizations
performance and degree of readiness

21. 7. The following
are the reasons
why some
organizations
fail, EXCEPT:
a.People
b.Location
c.Overspending
d.Planning time

22. 8. Which of the
following is not
true practice
when enhancing
competitiveness?
a.Investing the right
technology
b.Considering market value
c.Defining value prepositions
d.Defining good risk
management

23. 9. Which of
the following
is an example
of a product?
a.Mobile phone
b.Catering
c.Organizing an event
d.Meal delivery

24. 10. On operation
management
functions,
employees are
under
with________
a.Transformation
b.Output
c.Input
d.d. Both a & c

25. 11. Individuals
who directly
contribute to the
delivery of the
service are
commonly
referred to as
____________.
a.Training Needs
Assessment
b.Operations Personnel
c.Operations Manager
d.Staff Development

26. 12. Which of
the following
best describes
efficiency?
a.Making the operations work
successfully to provide the
required output
b.Performing for the lowest feasible
cost
c. Increasing productivity of
avoiding default
d.Only a & c

27. 13. Applying TQM can
resolve issues in the
operations. Also, an
important focus on
developing efficiency
and effectiveness.
a.Statement one is correct, while
statement two is incorrect
b.Both of the statements are
incorrect
c. Statement one is incorrect,
hile statement two is correct
d.Both of the statement is correct

28. 14. Which of the
following can an
operations
manager do to
increase
organization
competitiveness?
a.Identify consumers wants and
needs
b.Provide tangible evidence
useful in achieving quality
c.Monitor market progress
d.Matches operations and market
value

29. 15. Of the time-
based strategies,
which of it refers to
the speed to how
the product is
provided to the
guests?
a.Planning time
b.Delivery time
c.Response time
d.Changeover time

30. 16. Which
formula below
measures
employee
productivity?
a.Output/input
b.Standard hours/time worked
c.Quantity of the
production/labor
d.Both a & c

31. 17. Productivity
can be used to
track performance
over time. While
service is the
perceived heart
and soul of the
organization.
a.Statement one is incorrect,
while statement two is correct
b.Both of the statements are
incorrect
c.Statement one is correct, while
statement two is incorrect
d.Both of the statements are
correct

32. 18. Which of
the following
terms refers
to
hospitality?
a.Food
b.Accommodation
c.Customer satisfaction
d. All of the given choices

33. 19. __________an
important
measurement of
organization’s
success or
failure.
a.Quality
b.Finance
c.Competitiveness
d. Marketability

34. 20. What is
the aim of
promotion?
a.To reach a wider audience
for product introduction
b.A key output for clients'
convenience
c.To stimulate interest
d.Only a & c

35. 21. Which of the
following is NOT a
task of an
operations
manager?
a.Understand the overall
objectives of the operations
b.Communicate plans
c.Responsible for the production
of goods and services
d.Plan and control the operations

36. 22. Under the major
influence of
operation to
competitiveness,
which of the
following affects
clients'
convenience?
a.Location
b.Production
c.Cost
d.Quality

37. 23. Which of
the following
is not true
about
productivity?
a. It refers to the ability of the
organization to determine
employees' output
b. An ability to create an output
effectively and efficiently
c. It involves conducting internal and
external operations
d. A key to measuring output relative
to the input

38. 24. Which
choices are not
influence on
competitiveness?
a.Service
b.Quality
c.Place
d.Machines

39. 25. Of the
following
corporate strategy,
which is the most
essential in
coming up for
strategies?
a.Mission and Goals
b.Marketing and operations
c.Finance and marketing
d.Mission and Operations

40. 26. Organizational
strategy has a major
impact to operations
because __________.
a. Gives ideas to leaders in identifying a
focus and developing core
competencies
b. It improves strategic performance
results based on the various
perspective
c. It can evaluate high and low
productivity and insights for quality
work and production
d. It is a measurement of organizations
performance and degree of readiness

41. 27. The
following are
the reasons
why some
organizations
fail, EXCEPT:
a.People
b.Location
c.Overspending
d.Planning time

42. 28. Which of the
following is not
true practice
when enhancing
competitiveness?
a.Investing the right technology
b.Considering market value
c.Defining value prepositions
d.Defining good risk management

43. 29. Which of
the following
is an example
of a service?
a.Mobile phone
b.Catering
c.Organizing an event
d.Meal delivery

44. 30. On operation
management
functions, employees
work hours is under
with________
a.Transformation
b.Output
c.Input
d.Both a & c

45. 31. Individuals who
directly contribute to
the delivery of the
service are commonly
referred to as
____________.
a.Training Needs Assessment
b.Operations Personnel
c.Operations Manager
d.Staff Development

46. 32. Which of the
following best
describes about
input?
a. Making the operations work
successfully to provide the required
output
b. Performing for the lowest feasible
cost
c. Increasing productivity of avoiding
default
d. Only a & c

47. 33. TQM can increase
issues in the
operations. Also, an
important focus on
developing efficiency
and effectiveness.
a.Statement one is correct, while
statement two is incorrect
b.Both of the statements are
incorrect
c. Statement one is incorrect,
while statement two is correct
d.Both of the statement is correct

48. 34. Which of the
following can an
operations
manager do to
increase
organization
competitiveness?
a.Identify consumers wants and
needs
b.Provide tangible evidence
useful in achieving quality
c.Monitor market progress
d.Matches operations and
market value

49. 35. Of the time-
based strategies,
which of it refers to
the speed to how the
product is provided
to the guests?
a.Planning time
b.Delivery time
c.Response time
d. Changeover time

50. 36. Which
formula below
measures
employee
multifactor
productivity?
a.Output/input
b.Standard hours/time worked
c.Quantity of the
production/labor
d. Both a & c

51. 37. Productivity can
be used to track
performance over
time. While service is
the perceived to be
costly in any
organization.
a. Statement one is incorrect, while
statement two is correct
b. Both of the statements are incorrect
c. Statement one is correct, while
statement two is incorrect
d. Both of the statements are correct

52. 38. Which of
the following
terms refers to
hospitality?
a.Food
b.Accommodation
c.Customer satisfaction
d. All of the given choices

53. 39. __________an
important
measurement of
organization’s
success or
failure.
a.Quality
b.Finance
c.Competitiveness
d.Marketability

54. 40. What is
the aim of
promotion?
a.To reach a wider audience for
product introduction
b.A key output for clients'
convenience
c.To stimulate interest
d.Only a & c