June 11 Platform Enhancements by Pat Casey.

1. June11 Platform
Enhancements
Pat Casey
PRINCIPAL ARHITECT
Service-now.com

2. BENEFITS
• Further enhancing Social IT
L I V E
E N H A N C E M E N T S
• Allows more granular control
of information delivery
FEATURES
• Groups (public/private)
• Tag capability (#hashtags)
• Follow users, processes, tags
USED BY
• Anyone – in any company
using Service-now.com - will
be able to make use of this
functionality

3. BENEFITS
Z I N G
T E X T
S E A R C H
• Faster and more accurate text
search
FEATURES
• Type-ahead
• “Did you mean …”
• Configurable stop words
• Configurable search weighting
USED BY
• Everyone

4. BENEFITS
• Simplified Navigation
U I
1 1
• User control of behavior
• Intuitive chat integration
FEATURES
• Split screen into panes to
preview (and edit) list items
• Create bookmarks for easy
access to functionality
• Create “flyouts” for quick
access to information
USED BY
• Everyone

5. BENEFITS
• Faster Data entry
G r i d
E d i . n g
• More familiar model
FEATURES
• Tab or cursor navigates
• Quick transitions
• Like a spreadsheet
USED BY
• Everyone

6. BENEFITS
• Faster Navigation
B S M
E n h a n c e m e n t s
• Better information on screen
FEATURES
• Search within the map
• Better cluster modeling
• Control the trouble indicator
USED BY
• Everyone

7. BENEFITS
• Performance and stability
S o a p
&
O D B C
• Larger requests
• Simpler networking
FEATURES
• No more 3 minute timeout
• Better memory management
• Use the MID Server
USED BY
• Everyone

8. Thank You
Principal Architect
Pat Casey
Service-now.com
pat.casey @service-now.com

9. S E S S I O N
E V A L U A T I O N
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