VNcontact is a multi-faceted, flexible and cost-effective Contact solution for small and medium businesses and is ideal for any business that needs to quickly respond to and successfully manage customer enquiries

1. IP Telephony Convergence Applications
Voicenet Solutions VNcontact
Hosted Contact Centre Contact
Application Name
VNcontact
Description In a recent survey only 21% of
VNcontact is a multi-faceted, flexible and cost-effective
Contact solution for small and medium businesses and
respondents said that their
is ideal for any business that needs to quickly respond contact centre allowed them to
to and successfully manage customer enquiries.
work at home*
Features & Benefits *ccf magazine
Respond to your customers effectively and handle
enquiries through email, chat and phone calls with all
quality assurance, flexibility and scalability of Voicenet
Solutions hosted IP telephony solution. VNcontact tailored packages
A (Agent)
This entry-level product empowers agents to manage inbound
Quick and Effective telephony and email contacts through a sophisticated business
Through the sophisticated inbound management facilities your grade hosted solution.
service teams can respond to queries, from multiple locations,
through email,SMS, chat or telephone enabling effective,
direct contact with your customer base. AS (Agent Seat)
This gives the agent the ability to handle and manage inbound
Ideal CRM Solution calling with the added benefit of Voicenet Solutions’ award
This solution combines inbound call handling with a Customer winning telephony service.
Relationship Management function allowing you to quickly
access customer details at the point of contact enabling
AC (Agent CRM*)
effective responses and servicing.
This solution combines inbound call handling with a CRM
function that allows for the documentation and archiving of
VNcontact Anywhere
VNcontact's flexible architecture allows you to cost-effectively customer details accessible by agents when dealing with
deploy agents anywhere, with only a computer and an Internet customers in the future.
connection. Home agents can operate as a virtual team
without having to install any hardware or software at their
ACS (Agent CRM* Seat)
homes, enabling shorter shifts and reduce overheads.
VNcontact ACS delivers an agent a full contact centre and CRM
solution with Voicenet Solutions' award winning telephony service.
No Hardware Costs
Due to this hosted nature there is no need for you to purchase
expensive on-premise technology and hiring a team to *Fully integrated APIs are available as options for integration with Salesforce
implement and maintain it. Furthermore it allows businesses to and Netsuite.
build a complete contact centre offering and unify communica-
tions for a low fee, within weeks rather than months.
System Requirements | http://www.voicenet-solutions.com/ip-telephony/system-requirements
Seat Manage Record Report Assist Contact Mobile
Address: Voicenet Solutions Ltd, Oxford House, Bell Business Park, Aylesbury, Buckinghamshire, HP19 8JR
T 0207 096 6000 F 0870 622 0666 E info@voicenet-solutions.com
www.voicenet-solutions.com