This document outlines procedures for housekeeping staff at an MTA semester, including handling telephone calls, using paging systems, dealing with difficult situations, various forms and registers, duty allotment, leave applications, briefing/debriefing, gate passes, purchases and indents, security systems, emergencies, master keys, and unique cards.

1. MTA IV Semester
Housekeeping Notes
Unit 2
Housekeeping Control Desk

2. Handling Telephone Calls

4. Paging Systems

5. Handling Difficult Situations

6. Forms, Formats and Registers

12. Duty Allotment and Duty Chart

15. Leave Application Procedure

16. Briefing and Debriefing

17. Gate Pass Procedure

18. Housekeeping Purchases and Indents

22. Security Systems and Protecting Guest

23. Emergency Procedures

24. Master Keys

25. Unique Cards