7.
Prof. A.P Krishnan & Pro. K.K Asokan,
Business Communication.
R. C. Bhatia, Business Organization and
Management.
Stephen p. Robbins & David A.Decenzo,
Fundamentals of management .
Editor's Notes
Communication is a key element in the success of any organization. As a volunteer, it’s important to understand that communication builds relationships. This means that your relationship with your members, parents and youth staff will be built on the communication which takes place among all of you as a group.
The ability to effectively communicate with others is a valuable life skill. It is through communication that people reach some level of understanding with each other. They learn to like each other, influence one another, build trust, and learn more about themselves and how others perceive them.
It is through communication that people learn to understand others as individuals. People who communicate effectively know how to interact with others in a skillful and respectful manner without sacrificing their own needs and integrity. They are aware of how others affect them and the effect of their behavior on others. In short, they are able to assume responsibility for their own actions.
There are several barriers to effective communication. Filtering occurs when senders withhold part of a message because they think the receiver does not need the information or will not want to receive it. Information distortion means changing the meaning of the message. Filtering and information distortion can be avoided by establishing trust in the organization.
Poor listening is responsible for many communication problems. Suggestions for improving listening are listed on the next slide.
Communication can break down due to a lack of feedback or receiving inappropriate feedback. Good feedback focuses on things the employee can control.
A rumor is unofficial information on topics that are important or interesting to an organization’s members. Rumors are often spread through the grapevine, a set of informal communication pathways through which unofficial information flows in an organization.
Workforce diversity can cause communication problems because people interpret things differently. Linguistic styles are another barrier. Diversity training and types of linguistic characteristics are detailed on upcoming slides.
