2. Most Effective Call Center Services
Call Centers in India is a very prominent part of the business
industry today. Nowadays, it is almost impossible for businessmen
to survive without outsourcing the services to the contact centers.
There are many services that are outsourced by different
companies. In this PPT we will talk about the most effective and
advance call center services like..
• Tele-calling Service
• Email Support Service
• Web Based Service
• Back Desk Service
3. Tele-calling Service
Tele-calling is the most famous of all the call center services. It
lets the customer solve his/her query instantly. On the other
hand, it is also very convenient to pick up your phone and call to
get your query resolved. This process does not take much time
and also very effective. Tele-calling can be categorized into two
parts:
• Inbound Services
• Outbound Services
4. Email Support Service
• This service is being used by many businesses even after the
slow response issue. The benefit this service offers eradicates
the issue of the response.
• It is possible for you to send documents, photographs,
scanned papers and many more via email. These services are
very essential for the companies to deliver the support
services.
• Another advantage of Email Support service is that you will
have all the data documented in your email, thus no tension
of data loss.
5. Web Based Service
• This is the latest service introduced in the industry. This
includes services such as the chat support, in which the
customers get their queries solved by web chatting on the
internet with a live agent.
• At times, the customer is unable to seek for the particular
product or service; and requires assistance.
• This is when the chat agents come in and help them out in the
navigation process. This service is mostly used by the
companies that provide online service to their clients.
6. Help Desk Services
• Back desk jobs are tiresome and they fall under the non-core
works of the organization.
• Since, the work is a non-core job; people all over the world
have started outsourcing their back desk jobs.
• Some of the work profiles under back desk jobs are data entry,
data mining, online web research, data processing and many
more.
7. Conclusion
• All the services mentioned in the previous slides are very
important for any kind of business today.
• Outsourcing call center solutions gives a lot of time to the
upper management to work on the core business.
• In the end, would say that the industry has really changed
(positively) with the new development in the field of
outsourcing.
8. We Appreciate your Time & Patience!
Please Visit Us At :
sales@cyfuture.com
www.go4customer.com
